wetherspoons head office contact req,please

uktim29

Horace wrote: »

I got a thank you letter advising me that they would be speaking to the area manager and performing a mystery shop to see what the standards were like.

Do you think they did?

Sounds like a standard letter to me. Wasn't there another thread about weatherspoons where someone got the same reply?

eyelinerprincess

I got exactly the same reply. I didn't order the pasta and meatballs again, though, so I don't know if the quality of that particular dish actually improved.

cenobite1

hey jambo , i work for wetherspoons, the problem we always have with the mens toilets is that the majority of our customers (in my pub anyway ) are old alcoholics who just cant !!!! straight and with the amount of beer they consume there back and too from the toilets every ten mins, we're supposed to check the toilets every half an hour but there is never enough staff on to do so, i suggest that you go to the pub DPS ( Duty Premises Supervisor ) who is basically the main manager dont go to a duty manager or shift leader coz they probably wont care, tell them that your never goona eat there again and you'll tell you friends not to bother either, also send a couple more letters and threaten them with the environmental health, then see how quick they reply, and the main dude is john hutson , no longer tim martin

omen666

Weatherspoons clean? PMSFL

brightonman123

omen666 wrote: »

Weatherspoons clean? PMSFL

ah, so it was you!!!

Brooker_Dave

adamtango wrote: »

Me: Suprise!!! im taking you to Weatherspoons for your birthday lunch.
My missus: Suprise !!! Your dumped!

CHEAPSKATE. i bet she was secretly pee-ed off with you and made up a little story to keep you from fretting.

Perhaps there were no tables left at KFC?

brightonman123

dear Omen666, please calm down and take a chill pill, before ranting at my (intended to be a light hearted) post, and also having a go at other users..

'spoons just happens to be a convenient meeting place, and a lot cheaper than many pubs in the area.. the idea of MSE is to SAVE money, right..

though why anyone needs to contact a pub at 6.50 AM is beyond me..

this pc may be rubbish, but its MINE, and its paid for!:T

geri1965_2

I had cause to complain twice about the state of the toilets in my local Wetherspoons, and they promised me they would look into it. I've been in there loads of time since and they are greatly improved, so it is worth complaining.

They didn't send me any vouchers though, unlike Starbucks who sent me vouchers for 2 free drinks when I complained about their toilets!

uktim29

geri1965 wrote: »

I had cause to complain twice about the state of the toilets in my local Wetherspoons, and they promised me they would look into it. I've been in there loads of time since and they are greatly improved, so it is worth complaining

It won't be because you complained but because at the time they would have been short staffed. You've probably just visited since when they've had a decent staffing level.

That'll be what it is, nothing to do with you complaining.

Maisie_Miss

I've worked in the Customer Service department for Wetherspoons (probably opening myself up for some flak, but what the hell!), and it is very small, not a call centre or anything like that. It's the comments about people writing letters and not getting replies which has prompted me to write here - the department respond to EVERYTHING they receive, believe me. If there is a name and address to respond to, they will respond. There have been occasions when we have had 2 or 3 letters from the same person, complaining that they have not received a letter from us in response to theirs, and on each occasion they have missed off their personal details!! We're not mind readers....

And yes, some of the Wetherspoon letters may look similar, but how many different ways are there to apologise for the state of the toilets????!

All feedback IS reported on to the Area Managers, General Managers and suchlike - they are being extremely hot on this stuff at the moment.

And finally, no company is perfect... if I could find one that is, I would go and work for them! :-)