help 2 sites would open for me

whitty999

Please help,I can not get on to paypal or Amazon sites,I have checked all settings etc but still can not get the page to load,A while back i had an email that said open and when i did every email that was sent to me and in my saved files was sent messages to that i could not stop it was some sort of virus,Could this of messed it up?
I always get a page that says refresh page page can not be found etc.
PLEASE help really need to go to both sites.

gavsto2005

It sounds to me like your paypal account has been compromised, and possibly your amazon account too. http://housecall.trendmicro.com/ Go here and run there free online virus scan and see what it brings up.

TokyoJoe

One other thing to check.

Are the sites you cant access HTTPS:// as oppsed to HTTP://

HTTPS is secure HTTP and uses different ports on your router and HTTPS may requires you to forward the 443 ports.

To do this you will need to look at the specific web site of the Router vendor that you own.

whitty999

gavsto2005 wrote:

It sounds to me like your paypal account has been compromised, and possibly your amazon account too. http://housecall.trendmicro.com/ Go here and run there free online virus scan and see what it brings up.

Is this a safe site went onto it and everytime i clicked on a different tag like info,contact etc it said error.

whitty999

TokyoJoe wrote:

One other thing to check.

Are the sites you cant access HTTPS:// as oppsed to HTTP://

HTTPS is secure HTTP and uses different ports on your router and HTTPS may requires you to forward the 443 ports.

To do this you will need to look at the specific web site of the Router vendor that you own.

Sorry really thick when it comes to the above if you post me the link which you get from the amazon addy bar i will click on it.
So far still not solved.

Mattjimf

whitty999 wrote:

Is this a safe site went onto it and everytime i clicked on a different tag like info,contact etc it said error.

If you are getting this when trying to go to an online virus scanner, sounds like the virus is blocking you from opening the site. My best advice is to see if you can download the most upto date virus definations for your antivirus software from a different computer, install them on the infected computer and run the scanner in safe mode.

whitty999

Really sorry to all still can not load amazon or paypal,Would some check the above post link which is http://housecall.trendmicro.com/ and tell me if this is safe Also i have norton anti virus installed so maybe it is not a virus.

Mr_Skint_2

Link works fine, Ever run https://www.ccleaner.com, just a thought.

Mattjimf

whitty999 wrote:

Really sorry to all still can not load amazon or paypal,Would some check the above post link which is http://housecall.trendmicro.com/ and tell me if this is safe Also i have norton anti virus installed so maybe it is not a virus.

Norton is not the greatest at picking up certain viruses, try start menu > run and type in msconfig. see if it opens, if it doesn't it's definately a virus.

Mr_Skint_2

Mattjimf wrote:

Norton is not the greatest at picking up certain viruses, try start menu > run and type in msconfig. see if it opens, if it doesn't it's definately a virus.

msconfig will open with a host of viruses...

Er if thats what you meant

Mattjimf

Mr_Skint wrote:

msconfig will open with a host of viruses...

Er if thats what you meant

But if it's what i think it is it may not, i had the same kind of problem and when i tried opening msconfig it wouldn't open, in either case it helps narrow things down a bit.