Abbey are useless

Darts

I also boycott Abbey - I had a small savings account with them as a teenager (many years ago) which had a really good interest rate before they cut it massively. You had to watch them in my opinion as they always had some trick up their sleeve to grab more of your cash.

jem16

~Chameleon~ wrote: »

I don't know whether I can stop the transfer now with KRBS or just wait until it eventually appears in my Abbey account then arrange to transfer it elsewhere. I really, really wish now that I'd left in Egg ISA where it originally started off 12 mths ago :rolleyes:

Phone up KRBS and ask whether they have received any request to transfer. If they have not or it hasn't been actioned yet ask them to refuse any request from Abbey. The write to Abbey and cancel your transfer.

I did this when they messed up my transfer from the Halifax.

digivate

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

I've already documented my troubles with Abbey's ISA in an earlier post in this thread, but today it just got worse.

I was told last week that I could only pay into my online Direct ISA if I set up a Direct Debit, though this had never been mentioned before at any point, so I filled in a form and posted it last week.

Today I received a letter containing a new Direct Debit form, but this time it said that I could only set up a Direct Debit if I also sent them an original copy of my latest bank statment from my nominated external bank account, in order to prove that the account is in the same name and address.

I've got two problems with this...

1) If that's the case why have they waited till now to ask for the statement ... they sent me the first Direct Debit form weeks ago but didn't mention at that point that they also required a bank statement.

2) I do online paperless banking so I don't get sent statements.

I phoned up what Abbey jokingly call their "Customer Services" department, and was told that I would have to go into the local branch of my bank and get a paper copy of a recent statement. I've just done that, but noticed that the statement doesn't show my name or address on it anyway, so I phoned Abbey up again and explained. I was told that they wouldn't except any statement that doesn't show my name and address.

The guys attitiude was "that's your tough luck ... now sod off".

This is draconian anyway, as I've set up plenty of Direct Debits in the past and I've never needed to provide bank statements. The cashier in my local bank couldn't understand why Abbey were being so difficult and insisting on a statement.

The guy on the phone was also incredibly rude and aggresive.

AVOID ABBEY LIKE THE PLAGUE ... they are the worst bank I have ever dealt with. They are slow to process everything they are sent, the are contradictory and obtuse about their overly complicated banking process, and their staff are the ruddest and most unhelpful I've ever experienced.

The are, put simply, a complete bunch of c#nts !!!!

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

isofa

I completely agree with the posts, Abbey are a complete shambles, I've posted on this issue before in detail - I had an account with them for nearly 20 years, but last year they got worse and worse service wise, couldn't do the simplest of things correctly, cashing a cheque even became an issue, staff were rude in the branch, and utterly unhelpful, unable to do the simplest of tasks. So I voted with my feet and closed all accounts I held with them - I'd put up with bad service from them before, and had complained to their head-office - but this was their final chance.

They also screwed up the closure of a late relatives account, constantly mailing the deceased regarding the account, which his wife had to receive, causing much distress. They got the closure and details wrong again and again - pure ineptness, and with a total lack of respect. I found this appalling.

For years now there has been usually at least one letter per week in the Sunday Times Money supplement regarding problems people have had with Abbey. There must be thousands of unhappy customers, I hope they have closed all their accounts and moved elsewhere too.

In my, my friends and my family's experience, they are without doubt the worse "banking" service I've ever used. I would never ever use them again, nor recommend to anyone, regardless of any high-rate products being advertised.

Horasio

I also found them useless.

They messed up over opening my account earlier this year - I gave up in the end.

No matter how good the interest rate, if the bank gives hassle and you can't trust them, you will be constantly on the phone (at their ripoff rates and your time) dealing with them.

The branch staff were unnecessarily rude when I went in to sort out the identity check as instructed by the call centre - I usually find if the staff are bad to deal with, the company is in trouble.

Connie

Sounds as if I've had a lucky escape from the clutches of Abbey, fortunately before actually transferring any money to them.
On March 21st I applied online to open a Direct ISA, intending to transfer my existing ISA funds.
Heard nothing from them until 4th April, when I received an email asking me to send ID, which I did the following day. Heard nothing.
On 21st April, phoned Customer Services, who told me they couldn't explain the delay, but would chase it up. Heard nothing.
Phoned again on 1st May. They thought the application might have expired (how can that happen?) but would look into it, and would phone me. Heard nothing more.
Emailed Customer Services on 8th May, telling them all the above, and asking for verification as to whether the application had expired or not. Received an automated receipt for my email, promising to reply "as soon as we can."
I have still had no further contact from them.
My existing ISA provider has heard nothing from them.
Last week I applied to open an ISA with Icesave instead, and that is proceeding quickly and without hassle.

jezjack

As I started this post, I would like to thank everyone for their replies and whilst I'm sorry other people have had hassle with Abbey, it is comforting to know it's not just me. I hope their customer relations dept reads this - in fact - I might suggest it to them!!!!!

madmaxine47

jem16 wrote: »

Phone up KRBS and ask whether they have received any request to transfer. If they have not or it hasn't been actioned yet ask them to refuse any request from Abbey. The write to Abbey and cancel your transfer.

I did this when they messed up my transfer from the Halifax.

I did this also, phoned Yorkshire Building society and told them that if Abbey ever get around requesting my transfer to refuse it, as I have been messed around by them since the middle of March. I also told Abbey to cancel the transfer, and then had a letter from them 10 days later to say they had applied for the transfer. A complete shambles I still have not rceived my reistration number to access my account on the internet.

burgesst

Applied online for an account and transfer beginning April. Account opened in April, with various vague and contradictory bits of paperwork coming through... ...but no transfer.

Called several times, and was told variously that there was a lot of demand, it takes time, and I should call back in a few days/2 weeks/30 days if nothing happened.

Now 2 months on, I'm told that internet transfer requests are not acted on, and I need to fill in a paper form which they'll have to post to me.

Why didn't they say that in the first place? And why didn't they send the form automatically ?

burgesst

A week later, and no form has arrived.

I called again, and was told that I should have signed and sent back the copy of my application that I was sent. The one that said 'for your records'. The one with a letter saying only contact us if the details are incorrect.

Sigh.

10 weeks since application, and I'm getting nothing except a different answer every time I call.