Abbey are useless

surreysaver

Hemel wrote: »

is it not known as shabby abbey?

does libel ever get discussed on here? eek

Its not libel. I've got evidence to back up everything I say about them!

cloud_dog

dunstonh wrote: »

Which probably means no firefox, opera or other browsers which dont use IE as the backbone.

I use Opera quite happily on Abbey (have had to fool Abbey in to thinking my browser is a IE via options though) - was wary in the begining, i.e. online transactions etc, but never had a browser based problem.

dunstonh wrote: »

Thats bad by todays standards and even IE 8 is moving towards being a standards based browser.

I'll beleive MS adopting industry standards when I see it. Normally they take the standard and change it slightly so that it is still largely only useable with MS apps.

jem16

Wouldn't go near them again.

I tried to transfer an ISA to them a year ago and they made such a mess that I gave up after 2 months and told them to forget about it. My son also tried to transfer his - they lost his application but not his transfer form. Then they lost his transfer form after filling in a new application. He has been sent around 6 Abbey cards, 3 of which were after he told them to forget it.

We both complained which took 12 weeks for them to resolve by sending us each £50 compensation.

By the way the Abbey card is not standard with an ISA - you have to say you want it on the application form. You don't have to have one.

I have since transferred my ISA to Ruffler Bank which took less than 2 weeks from start to finish.

johng_uk

My OH tried to open an ISA with Abbey months ago. No one can tell her what's going on with it and we've just received a second email, asking for all her id documents again!

I think we may cancel the ISA and go elsewhere judging by our and your experiences.

[Deleted User]

I too have had a sour experience of abbey. Took me 3 months for them to open an e-saver. After month one I gave up and opened a ICESAVE, but I still had to continually phone abbey to get the account sorted so that I could close it down and get my money back.

Not impressed by their customer service or staff, complete bunch of muppets.

LittleVoice

OH went in to open a 7.25% regular saver account with them. Adviser told him it was best to pay in on 15th of the month (best for whom? more interest if he paid in with money leaving his current account on 2nd) and wrote down the account number with the instruction to set up his SO.

Unfortunately he followed her instruction rather than my suggestion, so not only was the payment made mid-month instead of early but also the adviser had written the account number but not the three letter (first 3 of surname) code at the end of the number.

So Abbey returned the SO payment and, because it arrived back in the account after the final day for sending payments to Abbey, that first month's payment was missed. This despite that it should have shown who it came from so they could have worked out the first 3 letters of surname and completed the account descriptor.

OH has now followed my advice to pay early in the month and follow the instruction in the account book rather than what was written on the note (which he has thrown away and therefore doesn't have for formal complaint to Abbey).

~Chameleon~

Oh my, I wish I knew about Abbey's reputation before opening an ISA with them. I applied mid-March so I could transfer last year's ISA with KRBS to them but for some reason the paperwork never arrived so had to go through the process all over again and it was finally opened on April 2nd :rolleyes:

All paperwork was returned promptly, along with a transfer request for KRBS and they still haven't processed this and my Abbey ISA remains at zero balance! I originally blamed KRBS for the problems (mentioned on another thread) but now I'm beginning to think it's Abbey at fault here.

I don't know whether I can stop the transfer now with KRBS or just wait until it eventually appears in my Abbey account then arrange to transfer it elsewhere. I really, really wish now that I'd left in Egg ISA where it originally started off 12 mths ago :rolleyes:

Rob_07

I'm having the exact same problem with abbey, i applied online on the 7th April for a Direct ISA and got an email on the 11th asking for ID and the transfer form to be sent which i did that day, i aren't adding any new funds to the account just transferring my Barclays Tac Beater CAsh ISA into the new abbey ISA. After a couple of weeks had passed i rung up to ask why it hadn't been opened and was told a manager would get back to me, they never did, so i rung again and was told the same thing but guess what they never rung bacl either, so i tried a third time and surprise surprise even after 3 calls to different people i never recieved a reply. So i submitted a complaint last week and surprisingley my ISA was opened a couple of days after the complaint was submitted, im now waiting for the offer of compensation to come through and waiting to see how long it will take for my bartclays isa to be transferred over to abbey - i wouldn't be surprised if they have lost the form!

earlgrey_3

johng_uk wrote: »

My OH tried to open an ISA with Abbey months ago. No one can tell her what's going on with it and we've just received a second email, asking for all her id documents again!

Wonderful aren't they.

They did the same to me. First I knew about it was when they froze my account with a large amount of dosh in it then claimed it was because they hadn't had ID. The ID had been taken into a branch two months before and I'd had two other accounts with them for a year anyway. Took over a month of phonecalls to sort out.

Just spent the last two months wrangling with them to close all three accounts and get the interest due and being told various porkies by their offices in Belfast, Glasgow, Liverpool, Milton Keynes and India. Every one of them a joke. I'd never had any problems with banks before but Abbey really are something else. Never again.

1echidna

Interestingly I have 500 Santander shares I acquired when Santander took over Abbey National and the previous Abbey National Shares on demutualisation. The shares have done remarkably well recently. The general level of incompentence, one would think cannot be typical of their operations elsewhere.