Help!! Currys wont refund faulty good

joshtbh

Mummyof1 - its not big or clever to be sexist, however you're right in that the goods are inherently faulty and you are entitled to a replacement, repair or refund under the Sales of Goods Act.

If you put your case in writing you're almost certainly better off than having conversations with them at the store.

nuttywoman

Next door neighbour is ranting about curry`s at the moment. She bought a surround sound system from them 2weeks ago and the speakers won`t work, plus it keeps freezing.She`s getting no joy from them telling her to ring some one else up cos of the warranty.Anyway she`s going to get in touch with trading standards to see exactly were she stands before she goes back to kick up a fuss.

fat_jedi

If you paid by Credit Card, then give them a call to complain too.

FJ

MummyOf1_2

Yeah it was paid by credit card, in future i'll just save myself the hassle and not shop there, my mum had hassle with her satnav, came back with all her maps deleted etc and was filthy, so she complained and they said they would send it off again, my mum said i don't think so, the thing was filthy and it was still broke so she ended up with a higher model free of charge.. not bad

MummyOf1_2

"Dear Ms MummyOf1

Thank you for your email dated 15th May 2008, the contents of which have been noted.

An individual reference number has been created for you, this is shown in the subject line above. Please refer to this number should you wish to contact us regarding the email

We aim to resolve most enquiries within 24 – 48 hours (Monday – Saturday) from receipt, and will be back in contact again as soon as we have had the opportunity to investigate the issues raised.

Yours sincerely

Currys Support"

What a waste of time!...

i_like_shoes

My hoover went pop last night.... little blue thing, bought it in Sept last year. Only bought it because just had new wooden floor fitted... so never been used on carpets. Not impressed at all. Also cant find receipt. I too wash the filters but it had begun to wiff a bit of burning.... just like the first post, and its always had a wurring sound.

real1314

jammiev wrote: »

i would like to draw everyones attention to the sales of goods act 1979 which states that any fault in the first 3 months of any plug in eletrical item, it is assumed that the fault was there at the start when you bought it and you are entitled to a full refund or replacement. any reporting of the fault to the manufacturer is the responsibility of the company you bought it from, not you.

good luck!

:beer:

You got a link for that? Never heard of that bit myself.

BettiePage

I had a problem with them a couple of years ago and will never use them again for any purchase over about a tenner.

Premier_2

real1314 wrote: »

You got a link for that? Never heard of that bit myself.

It's actually 6 months and applies to all goods purchased.

It's called the reversed burden of proof. However the retailer is allowed to have the item inspected and if they can prove the fault was not there at the time of purchase (usually difficult to do) then it doesn't apply.

See question 13 at bottom of this link

http://www.berr.gov.uk/consumers/fact-sheets/page38311.html

In this case, the issue appears to be that the filter now has dust in it which I would guess, on the balance of probability, was not present when produced. My question would be though that isn't the filter there to prevent dust egress, so unless it was so severely blocked by lack of maintenance, should not be causing a problem with the motor. Some dust on the filter should be expected shouldn't it?

Tozer

You paid by credit card. Section 75 Consumer Credit Act 1974 claim against card provider. They will settle very quickly.