Bulldog activation charge refund

lichung

I have canceled bulldog broadband service within 7 days of ordering and moved to a new address. I have requested activation charge refund since 2006 and everytime when I call up customer service they told me that the cheque was sent to my new address. But I have received nothing in my mailbox in this one year and a half and I really don't know what to do next.

normanmark

Call them back? They'll be the only people who can issue you a cheque.

lichung

the thing is,
I have called them many many times and they have sent 5/6 cheques i guess. but it never turns up in my mailbox.........it's like a paradox

Quentin

You could take a hard line with them. (If they are in England or Wales, and you can find their address)

Send a letter before action giving them 7 days to pay or else you will take legal action.

If they ignore you, issue a county court summons via money claim online.

lichung

Quentin wrote: »

You could take a hard line with them. (If they are in England or Wales, and you can find their address)

Send a letter before action giving them 7 days to pay or else you will take legal action.

If they ignore you, issue a county court summons via money claim online.

thank you for your advise! could I just send off an email to their complaint dept instead? and should I mention anything about money claim online in the letter or just simply say legal action?

and this is where I should go to issue the summon after the notice period right?

normanmark

lichung wrote: »

thank you for your advise! could I just send off an email to their complaint dept instead? and should I mention anything about money claim online in the letter or just simply say legal action?

and this is where I should go to issue the summon after the notice period right?

Emailing is both a waste of your time & theirs. Send them a letter, recorded mail to their head office.

lichung

I just dont wanna waste any penny on this stupid company

C_Ronaldo

Do they have your correct address

lichung

yes they do. I actually reminded them each time not to send to my old address and checked word-by-word for the delivery address

normanmark

lichung wrote: »

I just dont wanna waste any penny on this stupid company

Well don't expect the problem to be sorted then?

Quentin

lichung wrote: »

could I just send off an email to their complaint dept instead? and should I mention anything about money claim online in the letter or just simply say legal action?

You need to send a letter before action.

"legal action" will do.

MCOL is here:

https://www.moneyclaim.gov.uk/csmco2/index.jsp