charge for insufficient postage

elmer

Hi, I bought a book from ebay with postage charged at 60p, which was the amount of postage that was stuck in stamps to the envelope, however it obviously wasnt enough, as I got a card through the door to go and collect it and pay £1.06 extra postage.
Now I accept that the full amount of postage that I paid was put on the envelope, however I would ve been happy to pay more postage to avoid the incovenience of a trip into town to collect and pay for it. I have emailed the seller yesterday with no response as yet, and I wondered what, if anything I should do next?

Thanks Elmer

Hintza

Wait a few days and see if they get back to you. Hopefully they will be horrified and beg forgiveness with a suitable part refund. If not just neg em.

LadyMorticia

My auntie sent me something once and I got a card through to say that I was being charged £1.26. I paid via the royal mail website and apparently the 26p was the insufficient postage and the £1 was the royal mail charge. :eek:

xx

custardy

LadyMorticia wrote: »

My auntie sent me something once and I got a card through to say that I was being charged £1.26. I paid via the royal mail website and apparently the 26p was the insufficient postage and the £1 was the royal mail charge. :eek:

xx

newly published figures show RM letters is losing money
the cost of a stamp doesnt cover the cost of most deliveries
so how much do you think it costs to administer and deal with underpaid items?
1.26 is most likely a letter with no postage applied,then charged at 2nd class +fee
if you saw how many items i process on a daily basis for being underpaid you would see why rm has to charge

elmer

Well thanks for the advice, I left it until today and lo and behold a full refund and an apology, so I will be leaving excellent feedback.

Elmer

continualdiamond

I had this happen to me. My seller thought it was okay to put a 2nd class stamp on for posting a DVD :rolleyes: . I cannot remember what the postage difference was, but then i obviously got charged the £1 handling bit by royal mail.

My seller gave a full refund via paypal (this is how i paid). I kindly said thanks, but pointed out that he should of gone down the proper refund route with paypal rather than just send me the money as i got charged 30p to receive my refund (i didnt want the 30p back, just letting him know incase he had a large amount to refund further down the track and that the buyer would be charged a much larger fee to get the refund).

Then the seller had the bizarra idea to send me 30p in the post (which i didn't know about). I got a card in the post saying i had something that was 15p short, of course that turned out to be £1.15, not knowing what the mail was, i paid £1.15.

So imagine my horror to open up my letter and find 30p, i was mad at the time, i'd gone all the way back into town all for 30p, so had the cost of petrol added onto my £1.15 as well.

But i can laugh about it now, laugh more at the fact that someone would send 30p in the post.

giggsisbest

But why does this happen with large companies, banks etc Just this week I had a letter sent from Cahoot.Insufficient postage paid meant I had to spend more in getting the letter than what the payment they had sent me was worth.Fair play to them though.They responded on the same day to my queries and as a goodwill gesture reimbursed me more than my expenditure.They blamed the insufficient postage on their franking system.Change the franking system and Royal Mail shouldn't send out mail thats not paid for.Think I'll get on to them as well...

custardy

giggsisbest wrote: »

But why does this happen with large companies, banks etc Just this week I had a letter sent from Cahoot.Insufficient postage paid meant I had to spend more in getting the letter than what the payment they had sent me was worth.Fair play to them though.They responded on the same day to my queries and as a goodwill gesture reimbursed me more than my expenditure.They blamed the insufficient postage on their franking system.Change the franking system and Royal Mail shouldn't send out mail thats not paid for.Think I'll get on to them as well...

:rotfl:


no worries,then we can just ignore the obligation to bring the item of mail to your local delivery office
infact lets do away with all that licencing ,universal service malarky and charge the true cost of sending the letters
any mail that doesnt have the correct postage can be destroyed,it will cost a bit of money but hey that will teach them........................

boombap

A quick word of warning to my fellow sellers out there - be very careful if you're mailing out items wrapped in plastic with stamps affixed directly onto the plastic as they can easy fall off when in transit which makes for angry buyers!

S.

sunnysea83

we have a franking machine at work and one of those large letter packet plastic templates like they use in a post office.

Often something that is clearly a large letter and not a packet either gets returned to us with a sticker on saying insufficent postage or we get a statement on a month basis from royal mail with a request for payment of any items that had insufficient postage. Makes you wonder if they are also claiming this fromthe person receiving the post!!

Wkdwill

giggsisbest wrote: »

But why does this happen with large companies, banks etc Just this week I had a letter sent from Cahoot.Insufficient postage paid meant I had to spend more in getting the letter than what the payment they had sent me was worth.Fair play to them though.They responded on the same day to my queries and as a goodwill gesture reimbursed me more than my expenditure.They blamed the insufficient postage on their franking system.Change the franking system and Royal Mail shouldn't send out mail thats not paid for.Think I'll get on to them as well...

I know what you mean here, I had to pay £1 + unpaid postage because my ex employer sent my P45 in a large envelope and put a normal stamp on instead of a Large Letter stamp on, I was mad, specially considering it took them 3 months to send me the damn thing in the first place.