charge for insufficient postage

StaffsSW

squee wrote: »

A quick word of warning to my fellow sellers out there - be very careful if you're mailing out items wrapped in plastic with stamps affixed directly onto the plastic as they can easy fall off when in transit which makes for angry buyers!

S.

A good point well worth noting!

I think a few of us have learnt that lesson the hard way...

yeslek

Hintza wrote: »

Wait a few days and see if they get back to you. Hopefully they will be horrified and beg forgiveness with a suitable part refund. If not just neg em.

Thats a bit mean for a new seller (if its a genuine mistake). Everyone has to start somewhere


In all fairness though, all items should be weighed up for the tracking (to protect sellers from NR) so shouldnt really have stamps on them anyways

StaffsSW

One neg will not kill off an account. It will certainly focus their mind about how they act in future though.

Unless the seller has a habit of doing this thjough, in which case the suspension may be deserved.

There is nothing to indicate that this is indeed a completely new seller - it could be a long established seller who has been suspended and set up a new account.

JohalaReewi

giggsisbest wrote: »

But why does this happen with large companies, banks etc...

As an aside, a charity I am involved with had a letter sent which did not have enough postage. The charity paid up and the letter turned out to be a christmas card, with no stamp affixed to the envelope, from a local MP.

The charity wrote to the MP to say thank you for the christmas card but they had to pay the postage charge to receive it. The MP sent a cheque to refund this and made sure it had a 1st class letter stamp on the envelope. However, the cheque was protected in the envelope by two pieces of cardboard which made it thicker than 5mm so there was another charge to the charity to receive the cheque!

Kerilinann

elmer wrote: »

Well thanks for the advice, I left it until today and lo and behold a full refund and an apology, so I will be leaving excellent feedback.

Elmer

Nice to hear of honest ebay-ers !

Shelle

As a seller, I once received neg feedback for an underpaid post item without being informed! What was worse was the fact the envelope had been weighed and franked by the post office themselves

Very frustrating to not even being given the chance to rectify things before receiving neg feedback, and the blooming post office having the cheek to charge for their own insufficient postage. Of course I couldnt take it up with the post office as I did not have the evidence to show them, and the buyer refused to retract the feedback

custardy

Shelle wrote: »

As a seller, I once received neg feedback for an underpaid post item without being informed! What was worse was the fact the envelope had been weighed and franked by the post office themselves

Very frustrating to not even being given the chance to rectify things before receiving neg feedback, and the blooming post office having the cheek to charge for their own insufficient postage. Of course I couldnt take it up with the post office as I did not have the evidence to show them, and the buyer refused to retract the feedback

probably negged the wrong seller

anna_johnson

charge for insufficient postage

If I'd simply been charged for underpaid postage, it would have been bad enough , but my experience was when my daughter was applying for a Russian Visa, and was awaiting an official letter of invitation from Russia in order to apply for her visa - a very important document which can only be issued once, and photocopies are not acceptable to the Russian Consulate. This was forwarded via London, through the institution facilitating the course she hoped to attend- and not only did they they apparently fail to register the letter, but they also failed to put sufficient postage on it, with the result that it got irretrievably lost in the system. All of this means that she will now be unable to be issued with a visa, and will miss out on a trip to which she has been looking forward for the past year, and for which she received a bursary.
I am aware that it seems to have been the fault of the institution in London who had the responsibilty of forwarding this document, rather than Royal Mail, but I would have been happy to pay any excess in order for this to be delivered, rather than have my daughter miss out on the trip of a lifetime. We are in the Irish Republic, and have had this problem before, ( albeit with less serious consequences) as people in general seem to be unaware that the postal rate is higher than for domestic mail- items are usually delivered eventually- by which I mean about a month late.