Should I switch to Virgin broadband?

BexTech

bigbloke45 wrote: »

I'm told there is no "cap" and I've had no problem downloading from BBC Iplayer, YouTube and also I-tunes U (which is great by the way).

http://www.virginmedia.com/help/traffic-management.php

jbar1610

For what its worth

I have been a LOYAL customer to VM - from first being with Diamond Cable (dial-up for those who remember) to NTL (had this modem for 10yrs before it died!) and now VM. Approx some 15years+ in total

My experience with NTL was at times abysmal - once was on-hold for over 75minutes

My experience with VM has vastly improved - max 20 minutes. Quickest was 2 minutes - this caught me off guard as they answered so quick!!

I always try and negotiate the best possible deal with VM for the best speed for as little money as possible - I always tell them that I will leave cause the price is too high. :rolleyes: But they are now hitting back - especially when you try and quote other services and prices so I gave in and say well what can you do for me? So yesterday I am now on the 10 meg and phone-line with unlimited weekend calls package for £22.50 for 12 months. Before anyone shoots me down - for me I felt it was the best deal on the table. I also have two SIMS cards on the 300txts & 300mins.

My point is this - in all the time that I have enjoyed cabled BB I have lost service for a max of 7 days. I know of close friends especially one who had a beyond believe experience with Orange (I would pull out my own teeth than have to deal with there technical team) they now are with TalkTalk (another poor service - another story - too big for there own boots! But no problems so far!!) I have read peoples experience of VM customer service but I have found that if you ain't rude with the CS or loose your patients with them (in the past they have incorrectly billed me for three months in succession and I have always kept my cool and pointed out there mistake and what was VM going to do about it - they have always made it worth my while) then they will try there best to help you as much as possible. For example, yesterday, when I upgraded to 10meg I was told that it will take up to 24Hours for the speed increase to take effect but in the past it has only taken a max of one hour so today I checked the speed and its the same as yesterday so I rang CS and got through to a nice lady who fought for 15 mins to force the modem to increase its speed to the new 10meg speed. :A She then informed me that the modem was no-good and would send one out in the post 3-5days and would compensate me with one weeks line rental. :j

THE ONLY DOWN SIDE IS THERE TRAFFIC MANAGEMENT - IT TOTALLY SUCKS :mad::mad::mad:

So here here for VM.:beer:

I would recommend VM for BB to anyone in the area where I live - sorry but I really can not knock IT. For sheer reliability:T

UPDATE: as promised a new cable modem did arrive - UPS - rang CS and they asked for the MAC address and it is now flying at 10meg - asked as to what to do with the old one and was informed to keep it just in case of emergency!!:rotfl: