HELP What is a customer compliance officer @Job Centre

DX2

This isn't really about your rent, I think it's more to do with your Income support claim.

lannie_50

No he only gets pension credits . I get dla lower care rate.Reading what you wrote sounds like we are going to be in trouble ?
I pay a mortgage not rent the house is in my name only .Since i got divorced

DX2

lannie_50 wrote: »

No he only gets pension credits . I get dla lower care rate.Reading what you wrote sounds like we are going to be in trouble ?
I pay a mortgage not rent the house is in my name only .Since i got divorced

I think we need to forget about the rent/mortgage as I don't think this is where the problem is.

I think it's your income support as it is a means tested benefit and having someone living in your household may affect this, hence why they are thinking you are a couple.

crocodile50

A friend of mine has received a similar letter to the above but stating 'Please bring with you - your passport plus proof of identification'
He is concerned as he has recently been abroad over a sign on period, where he phoned in sick.
Are they specifically asking for his passport in order to track his recent travels or is this a coincidence as most of the comments above are regarding identification.
Have any of you experienced the same or similar letter with the same concerns?

healy

crocodile50 wrote: »

A friend of mine has received a similar letter to the above but stating 'Please bring with you - your passport plus proof of identification'
He is concerned as he has recently been abroad over a sign on period, where he phoned in sick.
Are they specifically asking for his passport in order to track his recent travels or is this a coincidence as most of the comments above are regarding identification.
Have any of you experienced the same or similar letter with the same concerns?

It could be either but he should have been honest in the first place!

lori22

i have recieved a letter this morning advicing me of a visit which will take place this week. at the time of reading the letter i thought nothing of it but researchoing on the web i have discovered that these guys are investigating benefit fraud!!!
i was made redundant in november of last year and began my claim for income support. i am asingle parent in my mortgaged home. i have recently being seeing someone but he is a sea man and is away for 6 months of the year - 5 week on 5 weeks off - so he very very rarely stays and has his own propertry so he has no belongings here and most definately doesnt contribute to the bills or any other out goings. in my eyes i am in a relationship with him but not the kind where i would say i wanted to live with him!
what i am asking is are these visits always due to benefit faud or could these be a random check? does this letter mean someone has reported me or could thy just want to double check things? is it a cause for concern?
it has unsettled me a little, when i recieved income suppot 3 years ago i never got a visit, but i was living at my parents....

any advice would be much appreciated!
thanks in advance!
x

healy

lori22 wrote: »

i have recieved a letter this morning advicing me of a visit which will take place this week. at the time of reading the letter i thought nothing of it but researchoing on the web i have discovered that these guys are investigating benefit fraud!!!
i was made redundant in november of last year and began my claim for income support. i am asingle parent in my mortgaged home. i have recently being seeing someone but he is a sea man and is away for 6 months of the year - 5 week on 5 weeks off - so he very very rarely stays and has his own propertry so he has no belongings here and most definately doesnt contribute to the bills or any other out goings. in my eyes i am in a relationship with him but not the kind where i would say i wanted to live with him!
what i am asking is are these visits always due to benefit faud or could these be a random check? does this letter mean someone has reported me or could thy just want to double check things? is it a cause for concern?
it has unsettled me a little, when i recieved income suppot 3 years ago i never got a visit, but i was living at my parents....

any advice would be much appreciated!
thanks in advance!
x

Customer Compliance may just be doing a random check, but it could for the other reason you have mentioned.

pradha

Hi,

I appllied for JSA income base and sent it to Stratford after christmas, and I am still waiting for them to sort out my claim. They lost my claim form and I had to fill another form again,. and after not hearing from them for a months, I enquired and I was told they needed some information about who lives in my household. They lost the form LTF1 twice and I had to fill the form and send again for the fourth time. I have been chasing up the Stratford office, calling them on and on, but all they could say was, I got to wait. I was made redundant and my money is running out, I got a mortgage and bills. My husband and me we live a separate life for over 10 years, but I moved out my house, but I was still paying half of the mortgage and my husband was paying his half. When I lost my job due to dedundancy I moved back in my own house, as I was still paying my share of the mortgage, and I could not afford to live with friends anymore. I still live a separate life, my husband and me still don't talk , we communicate by notes. everything in the house is separated, and we completely do everything separately. I was told by Job centre in stratford I need to book a compliance officer. I would like to know why they are taking so long to give me an answer.?? I told them they can come and visit my place anytime, my husband is on DLA, and he doesnt work, and he do not support me in anyway, we can not stand each other. I find it very hard to live under the same roof, but I haven't got any choice.
Could anyone help me to clarify, why they are taking so long?
Thanks
Pradha

Skeenfleent

healy wrote: »

It could be either but he should have been honest in the first place!

Yeah, but this is a really crap part of the system - you're not allowed to go abroad, full stop. Why not? Yes, staying abroad for weeks or months potentially enables you to make cash-in-hand money but they have laws similar to PAYE and such, so it's not exactly probable that one would do that!
It's a ridiculously crude restriction - my friend wanted to go and see her family in Italy who paid for her to go for 10 days and she was staying with them free so could afford it just about, but her JSA got stopped because she was honest.
If she hadn't been, she would be in a better situation and either way she has had no more income or work than the rules allow, and is certainly not breaking the PRINCIPLE of the provision of benefit. Discretion should be (and probably IS) allowed, but it is rarely properly used.
Any time you put a foot wrong and they notice, you have to jump through a thousand hoops as a consequence. Any time THEY mess up e.g. a payment due to employee incompetence (and there's plenty of those examples), they don't give you interest as a compensation, or discipline the employee, I bet.
It's super-annoying when you imagine that you could do their job better than them and you're the one out of work. :mad:
Anyway, good luck to anyone dealing with this system... it's crazy.

healy

Skeenfleent wrote: »

Yeah, but this is a really crap part of the system - you're not allowed to go abroad, full stop. Why not? Yes, staying abroad for weeks or months potentially enables you to make cash-in-hand money but they have laws similar to PAYE and such, so it's not exactly probable that one would do that!
It's a ridiculously crude restriction - my friend wanted to go and see her family in Italy who paid for her to go for 10 days and she was staying with them free so could afford it just about, but her JSA got stopped because she was honest.
If she hadn't been, she would be in a better situation and either way she has had no more income or work than the rules allow, and is certainly not breaking the PRINCIPLE of the provision of benefit. Discretion should be (and probably IS) allowed, but it is rarely properly used.
Any time you put a foot wrong and they notice, you have to jump through a thousand hoops as a consequence. Any time THEY mess up e.g. a payment due to employee incompetence (and there's plenty of those examples), they don't give you interest as a compensation, or discipline the employee, I bet.
It's super-annoying when you imagine that you could do their job better than them and you're the one out of work. :mad:
Anyway, good luck to anyone dealing with this system... it's crazy.

It does not change the fact that people should be honest and abide by the rules.