EON Central heating care plans

trivial

Are there any providers out there who do not have a "no claims period" ? Most of them seem to have a 30 day no claims period.

Do they all carry out a check on the boiler first ?

Landlord_T

DO NOT USE EON BOILER CARE! DO NOT USE EON BOILER CARE! DO NOT USE EON BOILER CARE!
I have been a landlord for many years and used multiple boiler maintenance providers and so can authoritatively say that they are by far the worst.
They appear to have a policy of simply saying that any work that needs carrying out is greater than the boiler is worth and so Beyond Economical Repair. They have their own arbitrary way of working out the value of the boiler (based on age and their definition of condition) and if the repairs are greater than this value they say you must replace the boiler.
In addition to this they will say that the appliance appears tampered with and so will honour no claim. You have no recourse against their judgement of the boiler being tampered with (why would someone tamper with a boiler that has an maintenance contract to fix it?).
Their help centre are unhelpful, rude and dismissive. In summary I would strongly advise that you NEVER use EON as they are terrible (in my experience).

Former_E.ON_Company_Representative:_Malc

Hi Landlord_T

I'm sorry you've been unhappy with the service you've received from our Central Heating teams in the past.

It's difficult to comment in any great degree without more specific info. However, if you drop an email to the address in my Profile with details of your particular grievances, I'll be happy to discuss your complaints with our Central Heating managers.

All our engineers are Gas Safe qualified and will not deliberately mis-lead customers when diagnosing boiler faults.

We also have a robust complaints procedure in place to deal with any customer dis-satisfaction. It may be we need to take you down this road.

As I say, difficult to say without more specifics.

Malc

Landlord_T

I am using the E.ON complaints procedure now and find it as useless as the maintenance service. I was promised a response in 5 days yet did not receive one and have had to call through on more than a dozen occasions all to no avail. 3 weeks and counting...

I have since replaced the boiler as I could not wait any longer for E.ON. to work out if it a repair was liable or money should be given for a replacement. I will be moving all my rental property boiler contracts to another provider and will warn everyone in my landlord association about the diabolical service I have suffered from E.ON.

Former_E.ON_Company_Representative:_Malc

Hi Landlord_T

I’ve spoken with a senior manager in our Central Heating section and passed on your comments.

I think, between us, we’ve managed to track down your particular complaint given the info available.

If we’re correct, it looks as though we’ll be sending a full report through to you shortly. This is being compiled with the assistance of a third party who help us look after our landlord cover.

I understand our agents have contacted you several times (the last time on Friday?) to advise we’re awaiting this report.

Of course, if we’re looking at the wrong complaint, this could be totally wrong.

Please accept my apologies if this is the case. As I said in a previous response, difficult to say without more specifics.

Malc

C_Mababejive

I have an interest in the fileds of gas engineering/central heating etc and i have witnessed and heard some lamentable tales with regard to Eons central heating repairs service and they are not the only ones. There is only so cheap you can go before you get almost nothing.. The truth is that many of these companies run with too few engineers,some of whom are clueless. They are over worked and often under paid. It isnt just Eon.

kriswork

Just got my renewal quote for HomeCare 200 - monthly premium just gone up from £27.90 to £32.35. Quick check on uswitch and found could get the same level of cover for about £17 (including BG). Rang BG to see if could get a discount but could only get premium down to £27 so I decided to cancel. I then read this thread and subscribed to "Which" for a £1 and decided against it. I checked other providers, but no one would cover a 12 year old combi boiler (especially a powermax). I phoned BG back up, pretended I didn't really mean to cancel it and am now feeling happy that I've got good cover.BG maybe expensive , but they always come out quickly even though we don't count as a priority as we're not old or have young kids. The last time we booked an appointment online, an Engineer turned up 10 minutes later (He'd just finished an appointment round the corner) - and this was at a weekend.Kristian

Andy_1234

E.ON_Company_Representative:_Helena wrote: »

Hi optomistic,

I am sorry to hear of the trouble you are having with your heating.

There is a complaints procedure you can follow within the central heating care department.

If you would like further information on this, please contact me using the email address in my profile page.

Helena

Hello, E-On rep.

Please can you answer my question regarding your horrendous service.....

https://forums.moneysavingexpert.com/discussion/3901417

seppoj

E.ON_Company_Representative:_Malc wrote: »

Hi Landlord_T

I’ve spoken with a senior manager in our Central Heating section and passed on your comments.

I think, between us, we’ve managed to track down your particular complaint given the info available.

If we’re correct, it looks as though we’ll be sending a full report through to you shortly. This is being compiled with the assistance of a third party who help us look after our landlord cover.

I understand our agents have contacted you several times (the last time on Friday?) to advise we’re awaiting this report.

Of course, if we’re looking at the wrong complaint, this could be totally wrong.

Please accept my apologies if this is the case. As I said in a previous response, difficult to say without more specifics.

Malc

Here details of my battle with EON:s "emergency cover":

Our Viessmann 333 stopped working 18.1.2014 due to radial fan failure.
I telephoned EON emergency line and explained the situation and offered to give the spare part number.
(We have been without heating and hot water since.)
EON engineer arrived 20.1. and proceeded to order the part- it would take six days, he says. As I looked at Viessmanndirect website and noticed that the spare part is in stock, I telephoned EON emergency number 21.1. and explained the situation. EON's response was that their supplier is out of stock and there is no way to expedite the spares delivery.

Today, 27.1. I telephoned EON again and was told that the spares might arrive 31.1.! Just to be sure, I telephoned Viessmanndirect and they have, indeed, the part in stock and can deliver immediately.


The words fail me to describe how inept EON is in responding to emergencies. It appears that we will be without heating and hot water ( it is January)for over two weeks- unless we source the part ourselves and stop the contract with EON.

E.ON_Company_Representative:_Helena

seppoj wrote: »

Here details of my battle with EON:s "emergency cover":

Our Viessmann 333 stopped working 18.1.2014 due to radial fan failure.
I telephoned EON emergency line and explained the situation and offered to give the spare part number.
(We have been without heating and hot water since.)
EON engineer arrived 20.1. and proceeded to order the part- it would take six days, he says. As I looked at Viessmanndirect website and noticed that the spare part is in stock, I telephoned EON emergency number 21.1. and explained the situation. EON's response was that their supplier is out of stock and there is no way to expedite the spares delivery.

Today, 27.1. I telephoned EON again and was told that the spares might arrive 31.1.! Just to be sure, I telephoned Viessmanndirect and they have, indeed, the part in stock and can deliver immediately.


The words fail me to describe how inept EON is in responding to emergencies. It appears that we will be without heating and hot water ( it is January)for over two weeks- unless we source the part ourselves and stop the contract with EON.

I just wanted to update this with what's happened with the central heating care.

The Central Heating Care business has been sold and isn’t part of E.ON any longer, it’s a completely separate business.

Although we don't own that part of the business anymore they will carry on using Eon branded items during the transition period.

All of the customers affected were sent a letter earlier this year, to let you know that we'd sold the business

The best thing to do is call them and get a complaint open on your account, then get it escalated.

There is also a link for them, under the name Home Energy Services.

I'm sorry we can't anymore with these.

Helena