EON Central heating care plans

Mazio_2

Monkey1984 wrote: »

http://eonenergy.com/At-Home/Products/Central-Heating/Understanding-Your-Central-Heating.htm?WT.svl=4

You have your boiler serviced annually.

Sorry I cant find the word Service only Annual Safety and Maintenance Inspection. This may be enough not sure all Iam suggesting is allot of times you will not get a full service (like an MOT on a car) this is an insurance policy against breakdown only and an annual inspection and may not carry out a service which will be extra you pays your money and takes your choice. This could have an implication to the cost becauce if you call them out to a breakdown and they state the part should have been changed on a service they could charge you for the visit and the part.

Taken from EON website quote below.

Central Heating Care gives you maintenance, repair and emergency** breakdown protection for your gas boiler and central heating system. Annual Safety and Maintenance Inspection checks your boiler and central heating to help keep them working safely and efficiently year after year.

* There are a choice of ways to pay.
** An emergency is a vulnerable customer or uncontrollable water leak.


Annual Safety and Maintenance Inspection

Peace of mind for just £6 per month


Take the hassle out of getting your gas central heating system checked with our Annual Safety and Maintenance Inspection*, helping to ensure that it's working safely and efficiently.

• We'll give you 2 hour appointment slots, 8am-8pm, seven days a week.
• Expert service and advice from our own engineers - we don't use contractors.
• An Annual Safety and Maintenance Inspection - you don't even need to remember this, as we will get in touch when your inspection is due.

You can enjoy this peace of mind for just £6 a month.

Also in the terms and conditions notice the words YOU NEED TO DO NEXT quote

5 What we will do if we find a safety risk

If we find that your boiler or system poses a safety risk to you, your premises or adjoining premises, we will take all reasonable steps, which may include disconnection.

We will explain what we have done and what you need to do next.

If we disconnect your boiler, it can only be reconnected by a suitably qualified engineer.


All iam saying is ask the question before you sign up if you specifically want a service included dont do it over the internet and make sure they us the words annual SERVICE included NOT inspection (like an MOT) as well. Or you could find yourself getting stung for an extra charge.
Take it from someone whose been in the motor and maintennce industry (not utility) and been caught out the 2 words could mean totaly different things.

PaulJM

mute_posting wrote: »

What do you get for your £9 or £13 pcm? - You may be better sticking your money in a savings account.

If it is just an annual service you could probably get this cheaper from an independant CORGI registered heating engineer, with the benefit that they will more likely be a time served technician who knows a bit about boilers instead of a monkey that has been trained to the bare minimum level to enable them to pass CORGI registration and really, doesn't have much of a clue about boilers, or how to maintain, faultfind and fix them.

Mute_posting - I agree with you...mainly. I would never have an extended warranty for anything ever...I worked for a company that sold em, and saw the profit. SO if you can make that money out of, you're not paying to repair the stuff!
BUT...boiler cover, I do have. Combi boilers are your water and heat - and they break...a lot in my experience of 4 houses with them...good ones and bad ones (I have a crap one this time!)
If you don't know an engineer, you look in the yellow pages...you get someone out that you don't know...20% of the time they're ok...other times they don't turn up...other times they charge you £150 for the visit and a part that you might not need.
If you don't even make the money you've spent on your cover plan, which I reckon you usually do, you might not have the best engineer, but you get 'come back' - a big company to b*ll*ck if they mess it up.
Piece of mind.
It's a minefield getting a trusted tradesmen!

Mazio_2

I would like to update my statement above the maintenance inspection is carried out and if they find something needs doing they will do it so you should not need to pay for a service this also includes your whole system including immersion heater and tank.
I have for the first time ever took this out for £13 / month.
They do come round and check the system to see if it will be vaible for them before they take you on.
Like all of these things they are only as good as the first time you call them out and its too early to say how good that is for me.

PaulJM

Mazio wrote: »

I would like to update my statement above the maintenance inspection is carried out and if they find something needs doing they will do it so you should not need to pay for a service this also includes your whole system including immersion heater and tank.
I have for the first time ever took this out for £13 / month.
They do come round and check the system to see if it will be vaible for them before they take you on.
Like all of these things they are only as good as the first time you call them out and its too early to say how good that is for me.

Mazio - all I can say is good luck with EON. See my other posts for my ongoing hassles, but I think you'll get to know them pretty well...if you get through

space_rider

Mazio, it doesn`t cover your immersion heater as it`s electric and not part of your central heating system. The tank is covered.

Mazio_2

space_rider wrote: »

Mazio, it doesn`t cover your immersion heater as it`s electric and not part of your central heating system. The tank is covered.

Must be leaks on tank engineer definatly said he needed to check hot water tank to make sure it could be covered?

gasbag1602

monoxideuk wrote: »

Ive been looking into this a lot recently as my boiler has just gone out of warrenty, this is what i found :

Parts Covered: Boiler + Central Heating
Callouts Limit: Unlimited
Parts & Labour: Included
Response Time: Same day call before 10.00
Cover Limit: Unlimited
Safety Inspection: Included
Minimum Duration: 12 months
No Claims Discount: No
Maximum Boiler Age: No age Limit
Boiler Replacement: Boiler under 7 years
Renewable for Boiler Lifetime: Yes

So basically it covers everything in your central heating system, for £13 a month including an insteption and also replace faulty items such as rads and the boiler itself if under 7 years but if older offer a discount on getting it replace.

I believe it comparable to british gas 200 product which cost £17 a month with the diffrence being eon only use there own people no contracts unlike britsh gas who use local contracts, which i can see as only a good thing,

Sounds favourable to BG untill you have problems! Bg do not use contractors to carry out repairs.....

Mazio_2

gasbag1602 wrote: »

Sounds favourable to BG untill you have problems! Bg do not use contractors to carry out repairs.....

Dont disagree about the problems bit these things are only as good as the time you need them also I will check when its time to renew they dont increase it to much.

olibear18

Go with BG, i changed from BG to EON and i'm wishing i hadn't, my boiler packed up this morning and the quickest they can get to me is Thursday!!! If i'd been with BG they would have fixed it by now!

PaulJM

olibear18 wrote: »

Go with BG, i changed from BG to EON and i'm wishing i hadn't, my boiler packed up this morning and the quickest they can get to me is Thursday!!! If i'd been with BG they would have fixed it by now!

Olibear - yep, in my experience, this has been the case for the 6 call outs and 5 engineer 'parts visits' I've had over the 6 months I was with them.
You'll most likely get an engineer who'll peruse the instruction book and then order parts - they will order parts on Fri or Monday, and you'll get someone out to fit them next Weds or Thursday...I hate to be the bringer of bad news..

A word to the wise - on the day you're expecting the engineer, phone them a few hours before (if you can put up with the queue!) and check they're coming.
They've let me down three times - they have a rather funky computer system that books engineers, all looks fine, but sometimes doesn't assign them. SO I wouldn't book time off till you know.
I'd personally leave em when they've had a go at fixing it - they shouldn't be taking on new customers whilst they're as bad as they are.