another problem buyer

wendym

soolin wrote: »

I've got the item back today and yes the seam has pulled apart but the material itself has torn as through someone has forced this item on and it doesn't actually fit. This isn't stitches coming apart, this is actually torn..it also has been washed as it smells of washing powder and the material is soft when originally it was quite stiff.quote]

This may be stating the bl**din obvious, but it suggests to me that it's been worn for an evening, damaged, then washed to 'remove' evidence of wear.

Which I do see doesn't help you, soolin.

seashore321

I know this is stating the blindingly obvious, but have you got that particular area of the dress in question on a picture that would prove it was not there when sent. Also if it was sent brand new and with tags then any traces of washing powder/ or that it has been washed surely show that it is not being returned as purchased. ( I presume though that paypal don't take any notice of this.?)

Good for you for sticking to your guns though as by the sound of it this person is going to try it on with others.

mpython

Sorry to hear of your troubles Soolin.

Will you be able to argue the buyer hasn't returned the goods in the condition they were sent because the tags have been removed (presumably they were in your photos?) and its been washed?

soolin

I am going to stay a bit quiet on this one now as it has turned very very nasty and I have input from other sellers who are experiencing identical problems. However, it looks like I am the only seller so far to let this go to paypal which is a shame.

There is obviously something else going on with this buyer as she is clearly not rational and she has made a series of rather nasty and untrue allegations which I hope will actually help me to win the paypal claim. However, I am resigned to the fact that paypal will probably find in her favour regardless.:rolleyes:

The paypal claim is in a different format to any that I have seen before and I believe that is because she is making seriously untrue allegations in several categories thinking that this will help her claim, whereas I think making easily disproved allegations may in fact help me.

Also, one final question..have the US sellers already lost the right to leave neg feedback as she has now received a positive feedback with a very negative comment?

kevinyork

Best of luck with this Soolin. I think youve done the right thing in forcing it to go to a claim. There is still a slim chance Paypal may find in your favour but as you say it is unlikely, but at least you wont have to pay them their return postage costs.

Isnt it reassurring to know that this will be the sort of person we will be unable to give a negative to soon even if they neg us as the seller........all part of improving the buyer (scammer) experience that eBay are so keen to promote. What happened to promoting common decency?

Finally, there are about 3 threads on here at the moment where people are yet again saying that buyers should get feedback as soon as they pay. This is a clear case of why that is so wrong.

Brooker_Dave

soolin wrote: »

I am going to stay a bit quiet on this one now as it has turned very very nasty and I have input from other sellers who are experiencing identical problems. However, it looks like I am the only seller so far to let this go to paypal which is a shame.

There is obviously something else going on with this buyer as she is clearly not rational and she has made a series of rather nasty and untrue allegations which I hope will actually help me to win the paypal claim. However, I am resigned to the fact that paypal will probably find in her favour regardless.:rolleyes:

The paypal claim is in a different format to any that I have seen before and I believe that is because she is making seriously untrue allegations in several categories thinking that this will help her claim, whereas I think making easily disproved allegations may in fact help me.

Also, one final question..have the US sellers already lost the right to leave neg feedback as she has now received a positive feedback with a very negative comment?

I know it's unfair, but it might be worth refunding her just to get shot of her.

With distance selling some returns just have to be accepted, and with the new buyer freindly attitude at ebay, you really do need to placate the idiots to protect your account.

soolin

Quite right. Ebay say the only bad buyer is a non paying one, and yet this is clearly not the case.

soolin

Brooker_Dave wrote: »

I know it's unfair, but it might be worth refunding her just to get shot of her.

With distance selling some returns just have to be accepted, and with the new buyer freindly attitude at ebay, you really do need to placate the idiots to protect your account.

DSR require a buyer to return items in a saleable condition and as sent. This item has been worn, washed and then damaged and to use the example of a high street shop, if she took this to Marks and Spencers and asked for a refund they would laugh her out the shop.

Also, there is a couple of other points now regarding the item which I prefer not to discuss at the moment pending the dispute going through which indicates that buyer might not be in a rational frame of mind. I am hoping that by making easily proved false claims in other categories that paypal might just side with me.

mishkanorman

I totally disagree, i think if the first 2,3 or more sellers she tried this with had stuck to their guns so many sellers wouldnt be ripped off and people like this would realise they cant get away with it !!

good luck soo, keep us updated.


mishka

ceanothus

How frustrating!! Between Ebay & the DSRs all business sellers are completely hung out to dry, more now than ever.
Soolin, if I remember right the DSRs require a buyer to 'take reasonable care' of the goods, and if they don't the seller may have recourse to claim against the buyer for any damage or loss. Is it worth threatening this buyer with a counterclaim for the item + costs if she doesn't drop the PayPal claim? Send an 'official' letter pointing out that you have provenance for the item (supplier invoices proving it was new and sent out in unworn, unwashed condition), that it is clear the item has been damaged and laundered, and that you have evidence that she has done similar to other sellers. Tell her that costs of £50 will be added to the item price in order for you to bring her to court under the MoneyClaim service. Whether you would bother to stick in a claim isn't relevant, although actually I think you would win a small claim based on what you've said above.

Depends if you've got the stomach for it, but it does sound like one of those buyers that no-one needs (the sort Ebay don't admit exist!) It may just bring her to her senses, or if she's not quite stable provoke her into making even wilder claims that will rubbish her case. Personally if I had let it go to a claim that's almost certain to go against me, I would poke her really hard with a big stick now, in the hope that she either slinks off quietly or betrays herself in some way. You've not really got anything to lose.

Good luck, no-one needs this kind of headache so I hope it works out for you (and thanks on behalf of all good sellers for not just rolling over, these kind of people need dealing with)