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AVG problem

i had to do a system restore on my vista laptop

now when i try to open AVG 7.5 is says " could not initialize avg anti virus kernal interface

application cannot run"


how do i fix that:o

Comments

  • alanwjones
    alanwjones Posts: 709 Forumite
    Part of the Furniture Combo Breaker
    Download and install a new copy of AVG,
    Every day when I wake up I thank the Lord I'm WELSH. .
  • Millionaire
    Millionaire Posts: 3,748 Forumite
    1,000 Posts Combo Breaker
    I would just download and install AVG again. problem should be solved.

  • robnye
    robnye Posts: 5,411 Forumite
    Part of the Furniture Combo Breaker
    ditto - as mentioned........ i would delete the avg or lavasoft directory first before reinstalling
    smile --- it makes people wonder what you are up to.... ;) :cool:
  • TonyLisaP
    TonyLisaP Posts: 505 Forumite
    goto start, run and type in appwiz.cpl then find avg from the list and select remove, once removed download and install again, you might get some strange things happening if you don't remove it first.
  • steveo3002
    steveo3002 Posts: 2,731 Forumite
    Part of the Furniture Combo Breaker
    TonyLisaP wrote: »
    goto start, run and type in appwiz.cpl then find avg from the list and select remove, once removed download and install again, you might get some strange things happening if you don't remove it first.

    tried that..says the installation(old one) failed , doesnt give an option to remove it
  • TonyLisaP
    TonyLisaP Posts: 505 Forumite
    If it says the installation failed then just try a reinstall.
  • heatherw_01
    heatherw_01 Posts: 6,850 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Install the latest version 8.0 and see if that helps
    I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
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