Virgin internet problems today

qtlc

Hi.
Had problems with my Virgin broadband today.
Was fine last night, shutdown PC, went to bed. Won't connect today.
I've done the usual checks -
rebooted PC, unplugged router for 5 mins, plugged microfilter into the master socket with no phones attached.
The error message I get in the router log is "Initialize LCP" and "LCP is allowed to come up" over and over again.
I had to wait til I got to work to call Virgin support (all the paperwork for them I could find said for any problems check their website for the support number...) he did a "whoosh test" (I laughed) and confirmed I wasn't connected.
His first suggestion was turn everything off for 20 mins then try again. I explained that I had shutdown the computer when leaving for work and the girlfriend had just tried it all again, still no joy.
In that case he suggested rebooting the router via the switch at the back and re-entering my login details in the router setup and reconnecting and it should work OK.
He did mention that he'd "had a few calls like this today". Just wondered if anyone had any other suggestions if this doesn't work.
I'm a bit wary with Virgin's 25p a min line as I had problems when I first connected with them with it disconnecting every 90 seconds (LCP" and "LCP is allowed to come up" again actually!!!) and they said they could see no problems. A lad at work who worked for PC World said it was a problem with the settings at their end not handshaking properly. I found if I left it long enough it just started working...
Any ideas?
Thanks in advance.

dolby21

does your connection run throung a set top box. if so turn it off for 20 mins.

from 1st june tech support is free if you dial 151 from virgin phone. got an email about it the other day....but thats no help for now!!!! I too am fed up of problems like this with virgin broadband. although they do seem to be getting their act together a bit more now!!!!

qtlc

Hi.
No, just a router plugged into a microfilter into the phone socket and an eternet cable in the other end into the PC.

continualdiamond

Its worth ringing them up about it, even if it cannot be fixed today, but just to report the problem.

As i lost all 3 services (net,phone,tv) half way through the grand national. I rang up and they tried to help over the phone and temp booked a person to come out and have a look. 1 hour later they rang me back to say it was a fault in my area, i just happened to be the 1st person to ring up about my problems.

normanmark

http://status-cable.virginmedia.com/

Any known faults in the country are published on there

qtlc

normanmark wrote: »

http://status-cable.virginmedia.com/

Any known faults in the country are published on there

All clear apparently. Apart from some billing upgrade.

normanmark

Ok, sounds like you have an individual case. I used to work for BTW on ADSL faults. Can you tell me when the advisor ran a Woosh Test that it indicated that the modem was able to sync with the exchange? If you're synching fine then its something more local i would say

soolin

I had problems about three weeks ago, couldn't get online at all for the weekend, Virgin just kept saying there were no problems so it had to be my equipment.

However, Monday morning I went straight back to normal again..so I rather suspect that 'no problems' mean 'none that we are willing to talk about'.

soolin

ronben wrote: »

Virgin never admit to any problems.

I rather suspect you might be right the nonsense they spouted at me when I called them.

qtlc

normanmark wrote: »

Ok, sounds like you have an individual case. I used to work for BTW on ADSL faults. Can you tell me when the advisor ran a Woosh Test that it indicated that the modem was able to sync with the exchange? If you're synching fine then its something more local i would say

I'm sorry, I don't remember him saying anything about it synching OK. All he said was that he could see that I "wasn't connected".
However, just noticed on my notes that I made at home of the errors was that in amongst all the LCP initilizing and coming up error messages is a "Loss of synchronisation:1" however I only remember seeing this once...

Xaq_2

Used to be a member of Virgin cable and only had a few problems (actually after Blueyonder became Virgin).

We recently moved to a listed building so had to opt for ADSL (no wiring on the exterior walls). And my advice?

DO NOT TOUCH VIRGIN ADSL WITH A BARGE POLE!!!!!!!!!!

We've been delayed, lied to, mis-sold, and amongst other things - admitted to by a sales advisor that once someone has the lead to a sale (commission), then no one else will put in an effort to push the sale through.

We recently seemed to exceed the 'unlimited download' limit (is that an oxymoron?) and were put onto 70kbs (ISDN speed) for a week (the contract stated a minimum 512kbs). They recently changed this to 80kbs.

A friendly customer advisor suggested we should move to a new package that would guarantee a 2mb connection (we were on a 8mb connection but due to our distance from the exchange we could only get 3 - 3.5 mb max). He told us that it would be cheaper and there really was no limit. It was like "having our own lane on a motorway".

Needless to say we thought this was a good option. This changeover was delayed for 3 days from the proposed date and once moved we were told that we still had a fair use policy in place! (i.e. the limits).

My partner spent half an hour on their premium rate line trying to get answers and moved between 4 advisors...

A total shambles... If you want Virgin, only opt for their cable service as they don't give two hoots about ADSL customers.

Peak times for Virgin are not too forgiving either, they are between 4pm and midnight (not great for those that work!).

AVOID AT ALL COSTS!!!