New paypal account help pls

shellsuit

Quote:
Originally Posted by shellnsteve
e-Bay don't do this. If the seller in this case had gone down the 'mutual option' route, the buyer wouldn't have got a strike.



eBay did do this. The mutual option was chosen, and the buyer did get a strike.

Reading the rules, if a seller choose the mutual option, a buyer will not get a strike.

Quote:
Originally Posted by shellnsteve
The seller changed the terms


No she did not.

You did change the terms. On your listing and by having the logos, you were displaying that you will take card payments. You didn't want to accept a card payment, refunded the buyer and asked for payment by other means, which is changing the terms of the listing.

Originally Posted by shellnsteve
This is why it is SO important not to use the logos if you only have a personal account.


With hindsight, I would 100% agree with you - - - - - but why, I ask you, does eBay not tell you when you put up an auction?

e-Bay do tell you. When you sign up, you tick the check box to say you have read the rules and will abide by them. When me and my OH joined a few years ago, we spent a couple of days going through the do's and don'ts, the rights and wrongs etc to make sure we knew what we were doing.

And why do they instantly rule in favour of the seller if there is a dispute over card payment when the card logo is used on a basic account?

Because a basic account cannot accept payments from a card, hence why you cannot use the logos on a listing if you only have a personal account.

IMHO, if eBay/Paypal were on firm legal grounds with 'forcing' people to pay 20p + 3.4% when they tick the 'I accept/prefer Paypal' box, they would rule in favour of the buyer.

People 'chose' to use e-Bay and Paypal, nobody forces anything upon anyone.

If you don't agree with the terms and conditions, it's simple....don't use Paypal!:rolleyes:

shellsuit

innovate wrote:

It has happened.

I as the seller filed the complaint.

I did not change my terms. I never said I would accept payment by cards. There was no option for me to say I would or wouldn't - the only option I had was to say I would prefer Paypal.

From all I can see, the options I can choose from are still the same today.

*Bangs head against wall*

By using the logos on your listing, it meant you would accept payments from a card.

The Paypal logo even has card logos (Visa, Mastercard, Delta etc) next to it.....why use it if you cannot accept card payments?

It's like saying you will accept cash, but refusing because you only want coins, not notes...it doesn't make sense to say you can accept something if you can't.

innovate

Guys 'n gals,

just to say, I am not seeking to fight with anyone on this forum - it's only about illustrating how ambiguous eBay/Paypal are on what should be very unambiguous.

And hopefully gathering some support for making eBay to clean up what is clearly not working in the interest of either buyers or sellers

(and therefore, eventually, not in the interest of eBay/Paypal....so everybody should win if this matter is clarified in principle...but may be eBay/Paypal are too complacent)

shellsuit

Innovate, nothing is simple when it comes to e-Bay and Paypal and I suspect most people who are users would say the same, but it pays to read into everything before using them.

We are all human and all make mistakes and Yes I agree things could be a lot clearer, but that's e-Bay for you.

There is always some rule or policy for everything imaginable and it is upto us to seek them out to make sure when a problem does arise, it is not our fault as we have checked beforehand and have abided by the rules.

e-Bay/Paypal will not spell anything out in simple terms, instead their terms are very long and complex, which is why so many people have problems with them.

masonic

innovate wrote:

Guys 'n gals,

just to say, I am not seeking to fight with anyone on this forum

Fight? What's a lively discussion without a few minor misunderstandings

innovate wrote:

- it's only about illustrating how ambiguous eBay/Paypal are on what should be very unambiguous.

And hopefully gathering some support for making eBay to clean up what is clearly not working in the interest of either buyers or sellers

(and therefore, eventually, not in the interest of eBay/Paypal....so everybody should win if this matter is clarified in principle...but may be eBay/Paypal are too complacent)

Apologies for going over old ground, but my understanding of your take on the situation is:-

You want to be able to display the Paypal symbol in your auctions, but not accept payments by CC. (On inspecting Ebay's policy on this, it seems that, in fact, all sellers that want to receive payment by Paypal should have a merchant account and therefore be able to process Paypal payments of any kind.)

You raised the point that it's possible to bounce a credit card payment and start a NPB on a buyer that refuses to pay by other means, which can possibly lead to a stike against the buyer. I think we are all in agreement that is not acceptable. However, it looks like there are ways a buyer can prevent it from happening.

Have I got the above right?

Are you saying that you want to be able to list with a Paypal logo with no obligation to accept credit cards, so that you can use a personal account to receive funds?

If the buyer refuses to pay by another method, do you just want the option to mutually abandon the sale without any possibility of either side will incurring a penalty?

Wig

My understanding of innovate is ...... When I asked "how do I know if a seller has a personal or premier account?" People said sellers can't display the "seller prefers paypal" and all the logos, unless they do have a premier or better account.

Innovate came to say yes you can display all that just by ticking the box "i prefer paypal" even if you have a personal acount.

Innovate is saying that there is no warning next to the tick box that ticking this box means you are displaying credit card logos on your item listing, and there is no warning next to the tick box to say "by ticking this box you are agreeing to upgrade your paypal account to a premier account in order to accept payments by cards."

Innovate does not want to display paypal logos and credit card logos, he(?) is merely pointing out that the submission form does not make the situation clear about the consequences of ticking that tick box.

innovate

shellnsteve wrote:

*Bangs head against wall*

Bangs head against wall, too [v big head and v big wall here, determined to bang to resolution/clarification....some time yet as far as I am concerned........ please don't give in/up if you are convinced I have the wrong end of the wrong stick, I really would like to get to the bottom of this and am big enough to admit defeat if I am proven wrong but won't lie down until then. This is not an argument between people on this forum, but an open question for eBay sellers and buyers]

Exactly where in an auction set-up do you confirm that you will accept card payments? And how will buyers figure out whether you do?

I absolutely do take your point about confirming that you have understood/accepted the T&Cs when you confirm your auction - but c'mon, who reads through the most current version every time they post a new auction? But even then, where are the terms that say you commit to take card payments if you accept/promote Paypal in your auctions?

You get informed / warned / stopped on all sorts of things when you set up an auction, and you have to make binary choices most times. Yes/No. But things are ambiguous when it comes to Paypal.

In the auction set up, when you come to Payment options, it says about Paypal: "PayPal enables you to accept credit card payments in multiple currencies from buyers in 45 countries worldwide. You have opted to offer PayPal for all your listings. Edit preferences "

When I click 'edit preferences', I get the following options:

Offer PayPal as a payment method in all my listings.
Tell Buyers that I prefer PayPal payments.
Include my items when buyers pay all their sellers at once using PayPal.

From that page, I also get the option to Learn more about Paypal preferences

Nowhere in any of this does it tell me that if I accept/promote Paypal I also commit to take card payments, and to pay an additional 20p + x% charges.

When I filed for non-payment on the auction I mentioned in previous postings, I commented three times that 'the buyer is obviously not familiar with Paypal' - - and not one single time was I told by eBay that it was me who wasn't familiar with Paypal.

The email you get from Paypal when someone pays by card into a basic Paypal account invites you to upgrade, and offers you the option to refuse the payment. It does not say, or imply, that you are committed to accept the payment.


Doesn't this tell you (/us) something?

Wig

It tells me a lot Innovate, it tells me just embarking on my first paypal transaction, that I'm going to have to ask my seller if they have a paypal account capable of taking card payments.

I shouldn't have to do this, it should be OBVIOUS that he can, just wasting mine and his time.

innovate

masonic wrote:

Are you saying that you want to be able to list with a Paypal logo with no obligation to accept credit cards, so that you can use a personal account to receive funds?

If the buyer refuses to pay by another method, do you just want the option to mutually abandon the sale without any possibility of either side will incurring a penalty?

Thanks masonic, you've done a good precis of my postings. In answer to your questions: What I am saying is that

1. I would be happy to pay 20p + 3.5% to Paypal if someone pays by card but NOT if payment is by other means (see other thread on this)
2. eBay should make it totally unambiguous to both sellers and buyers whether card payments are accepted or not
3. when above is sorted, there should be no questions over whether somebody paid or didn't. They did - they get the goods. They didn't - they get a [justified] strike.

shellsuit

Last one before I retire for the night!

When I click 'edit preferences', I get the following options:

Offer PayPal as a payment method in all my listings.
Tell Buyers that I prefer PayPal payments.
Include my items when buyers pay all their sellers at once using PayPal.

From that page, I also get the option to Learn more about Paypal preferences

Nowhere in any of this does it tell me that if I accept/promote Paypal I also commit to take card payments, and to pay an additional 20p + x% charges.

When listing, you get.....

Payment Methods - Choose the payment methods you'll accept from buyers

'PayPal enables you to accept credit card payments in multiple currencies from buyers in 45 countries worldwide'.........and next to that is the check box to tick.

As you don't accept CC's, then the logo shouldn't be used. That is why there is the 'Other/See Item Description' part, which can be used for sellers who only have a personal account. All they have to do is say 'I can accept Paypal, but only from funds'.

It doesn't tell you there about the fees, because that is e-Bay you are viewing. You need to read up on the Paypal site about the fees and charges.

It's only when you go to set up a Paypal account that you can read up on the different types of accounts and fees/charges and I have to say, they are quite clear about these.

I know what I mean and you know what you mean, but we are going to have to agree to disagree on this one.....for tonight anyway