New paypal account help pls

soolin

shellnsteve wrote:

That couldn't have happened. You as the seller have to lodge the complaint. There is no option for you to lodge a complaint as 'I have changed my terms, refunded my buyer and want them to pay by other means'.

shellnsteve, thanks for posting that. I might retract my last post then as I am possibly out of date. Surprisingly I haven't had to do a NPB claim for months, certainly not since the new system has been in place. If you have to specifiy why you are doing the NPB then I can see that it might not be possible to actually claim 'non payment'. Under the old scheme you just filed on a general 'I haven't been paid' option and it went through automatically.

This new NPB system may well have closed some of the more irritating loopholes...I just hope I don't have to find out for myself anytime soon.

Soo

shellsuit

Buyers automatically enter into a legally binding contract to purchase the item from the seller if they win the online auction-style listing or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay the seller for the items that they commit to purchase.

Sellers can file an Unpaid Item dispute with eBay for each of their items that were bought but not paid for. eBay will issue a strike on the account of the buyer who does not honour their obligation to pay (unless the buyer and seller mutually agree not to complete the transaction).

Obviously in this case, the seller didn't chose the mutual option, otherwise the buyer wouldn't have got a strike against their account.

shellsuit

The buyer can actually appeal against their strike as it was not warrented :

http://pages.ebay.co.uk/help/tp/appeal-upi.html

shellsuit

Soo, the Unpaid item process has changed lately, here are the new terms

http://pages.ebay.co.uk/help/tp/unpaid-item-process.html

masonic

shellnsteve wrote:

http://pages.ebay.co.uk/help/tp/unpaid-item-process.html

From those it seems to me that if a seller is able to return a CC Paypal payment and then file a NPB, the buyer can simply repeat their CC payment to automatically cancel it.

...simply paying for the item will close the dispute. For listings where PayPal is available, the buyer just has to pay via PayPal to close the dispute.

shellsuit

Buyer probably doesn't know about that

innovate

shellnsteve wrote:

e-Bay don't do this. If the seller in this case had gone down the 'mutual option' route, the buyer wouldn't have got a strike.

eBay did do this. The mutual option was chosen, and the buyer did get a strike.

shellnsteve wrote:

The seller changed the terms

No she did not.

shellnsteve wrote:

This is why it is SO important not to use the logos if you only have a personal account.

With hindsight, I would 100% agree with you - - - - - but why, I ask you, does eBay not tell you when you put up an auction?

All the information about your account is available to eBay [their program code] at the time you set up your auction. Why do they not provide at least a warning message, but preferably a mandatory error, when you "request" the credit card logo to be displayed (which at no point you are being told you do when you tick that box)?

And why do they instantly rule in favour of the seller if there is a dispute over card payment when the card logo is used on a basic account?

IMHO, if eBay/Paypal were on firm legal grounds with 'forcing' people to pay 20p + 3.4% when they tick the 'I accept/prefer Paypal' box, they would rule in favour of the buyer.

masonic

shellnsteve wrote:

Buyer probably doesn't know about that

Yes, but it's a bit late for them . I'm just trying to figure a way around it in case it ever happens to someone here (or even me! )

innovate

shellnsteve wrote:

That couldn't have happened. You as the seller have to lodge the complaint. There is no option for you to lodge a complaint as 'I have changed my terms, refunded my buyer and want them to pay by other means'.

It has happened.

I as the seller filed the complaint.

I did not change my terms. I never said I would accept payment by cards. There was no option for me to say I would or wouldn't - the only option I had was to say I would prefer Paypal.

From all I can see, the options I can choose from are still the same today.

masonic

innovate wrote:

And why do they instantly rule in favour of the seller if there is a dispute over card payment when the card logo is used on a basic account?

IMHO, if eBay/Paypal were on firm legal grounds with 'forcing' people to pay 20p + 3.4% when they tick the 'I accept/prefer Paypal' box, they would rule in favour of the buyer.

But when do eBay/Paypal ever actually look into the situation and make a reasoned judgement? All they see is a payment outstanding (as it has been returned), so they act as they always do in that situation. It would be down to the buyer to report a breach of the listing policy. Ebay would not do any checks themselves.