Getting out of BT contract

mouse10

I've been with BT since January on their option 3 package. I was tempted by the Bt vision deal and 8mb connection. I have only been getting 1.8mb at best which is too slow for BT vision. As I was paying £24.99 per month on a 12 month contract for this I phoned and complained. Amazingly the agreed to waive the remaining 8 months and let me cancell with no penalty! They gave me a MAC number while I waited and I have just signed up to Plusnet on a monthly contract for £14.99 a month. If you're not happy with BT this might be worth a try to get out of the contract?
:j

DatabaseError

well done! just remind me who owns Plusnet nowadays

cifpower

I did this for a friend of mine who was on BT. He had so many faults and I got him out of his contract. It is definitely worth arguing for.

lolo06

I am also on option 3 and i KNOW that there is no way that we are using 8mb. im desperarte to get out the contract. Can you please tell me how you found out your usage????
thanks.

espresso

lolo06 wrote: »

I am also on option 3 and i KNOW that there is no way that we are using 8mb. im desperarte to get out the contract. Can you please tell me how you found out your usage????
thanks.

I think that you are getting very with this. The up to 8Mb is the speed of your connection (maximum speed) not the amount of data that you use. To check your usage see this thread here.

lolo06

Ive downloaded netmeter, and ive managed to get it working. im not very up to speed with all this technology but what i meant in my original post was how do i find out how much bt are actualy giving you??
thanks.

DatabaseError

The BT Speedtest is the only test which tells you the profile of your connection and the actual throughput to the exchange (on a BT line), though it takes a long, long time...
Other tests, such as speedtest.net will show your throughput, but this is potentially significantly different to the BT result (though usually similar).
Be aware (oft repeated ad nauseum) you are not being sold '8 meg' but "up to 8 Meg" for the most part, those pesky laws of physics stop people getting the maximum (7150kbps), changing ISP in a strop won't change that, though if you are with one of the better known carp ISPs it may make a significant difference to throughput

mrJ_5

lolo06 wrote: »

Ive downloaded netmeter, and ive managed to get it working. im not very up to speed with all this technology but what i meant in my original post was how do i find out how much bt are actualy giving you??
thanks.

What package are you on? Or how much are you paying every month?

You can see the current inclusive usages are www.bt.com/broadband

lolo06

thanks, ive just done the speed test. and this is what i got

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6176 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4579 kbps

unfortuanlty its all jargon to me, can some one help explaining it to me.much appreciated.

espresso

lolo06 wrote: »

thanks, ive just done the speed test. and this is what i got

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 5000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6176 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4579 kbps

unfortuanlty its all jargon to me, can some one help explaining it to me.much appreciated.

What exactly is your problem? Most people would be very pleased to get your results! If "it's all jargon" to you, what are you complaining about then?

Why are you "desperarte to get out the contract" that you have previously agreed to?

DatabaseError

lolo, netmeter will show your usage (in mb, multiply buy 1000 to get (roughly) Gb/month. the speedtest you posted is pretty good, you may be able to get a higher profile with a bit of messing about with ringwire, test socket, DMT etc., but as you don't know what i mean you're safe enough leaving things as they are, 5 Meg is better than most achieve.
why are you 'desperate' to leave the contract? as expresso says, nothing looking wrong.