I wanna complain to Argos

Johntea

Could somebody give me feedback on this letter before I stick it in the post? Also what do Argos usually offer in return for a letter such as mine?

To Whom It May Concern,

I purchased a PSP on the 1st September 2005 from your Castleford store. Everything went smoothly and I looked forward to enjoying my new PSP console. Unfortunately, I experienced problems with it and with instruction from Sony UK I decided to return the console for another one. I discovered there was no stock available in the Castleford store, so I reserved a console at the Pontefract store (Who did have several units in stock) on Friday evening.

This afternoon, I traveled by bus to Pontefract with my faulty PSP console. The woman who initially served me was very helpful, and even congratulated me on my bright idea of reserving a console just in case there were none in stock when I arrived. An exchange was arranged and I went over to the collection point to await my replacement PSP console. It took a relatively long amount of time to get a replacement, until I saw another employee inspecting a PSP, and then putting it into a PSP box. This was the box I received. Thinking it was a little strange to be inspecting what should have been a sealed unit I left the store with my purchase to allow other customers to collect their goods. I then opened the PSP box and inspected the console I had received. To my horror, it was covered in fingerprints, smear marks and even what looked to be scratches. I then noticed on the stock control ticket the words “Display Model”. I instantly went back to the store in question and found another female employee was now serving customers.

I explained I had just exchanged my faulty PSP console and received a display model, to which the employee shrugged her shoulders as to say “Yea and?”. She then wiped the screen quite hard with a corner of her shirt and then after much hesitation asked “So you want a refund”. I agreed to the refund as there was no more units in stock. The refund was carried out but the employee was quite rude, handing over receipts and telling me to sign in quite an angry fashion. I did thank the employee after the refund had been carried out, however she ignored me and moved on to the next customer!

I know employees can get stressed out in such a busy store, especially towards the end of the day but they should not let this stress out on customers such as me who at the end of the day keep the whole business ticking. Unfortunately I did not get the name of any employees in the store. It is ironic how different the second employee was to the first employee I came across.

This whole experience has left a sour taste in my mouth and is making me seriously considering if I should ever shop at Argos again.

Yours truly,

DRiz

Good letter, though living in London, you get that kind of attitute from staff working in shops everywhere, so im used to it here.

Argos always do stuff like that (i always check the items i purchase in argos as 20% of the time its already been opened)

You would be very lucky to gain anything from it as they have refunded your money back, so they'l argue that there's nothing else they can do, but its well worth a try. (maybe a couple of quid in vouchers).

hmm

plumpmouse

I'm going to move this over to the vent board.

ben500

I would slot a little paragraph into that asking them how they intend to compensate you for your two trips and expenses as no such offer was made by the store concerned.

Oscar

I wonder why if there were several units left when you reserved yours you ended up with the display model.Had someone else refused this and been given your reserved one?
I have always found the staff at our Argos extremely helpful its a pity you have had this reaction!

Johntea

I think there was only my 'reserved' unit when I went to pick it up, but you would think their display unit would be totally seperate to the customer units.

They now have 1 in stock, I bet they are still trying to flog the display model!

Ironically if I had waited until tonight my local store (Within walking distance) now has around 3 in stock. Either they just keep delivering a few every day or people are making reservations and then not picking the units up.

My local store is actually quite friendly, to be honest I only visit the Pontefract store once every few months but I think that rate will drop from todays experience!

Johntea

Hmm...

http://news.bbc.co.uk/1/hi/wales/south_west/3892771.stm

If that customer only got a letter of apology and travel costs back, it hardly seems worth bothering over. Might as well take my half price games bundle and leave it

ben500

That looks more like a case of handbags at dawn to me than poor customer relationship, I would like to have seen the whole exchange I'm banking there was a lot more to it than is displayed there.

Mark7799

I've had bad experiences with Argos before (mainly through Argos Direct) but had a positive experience in a similar vein to OP this morning.

My birthday last week and received a present of a combination lock briefcase from my parents. Day 1 of using it and the lock stuck on one side (with two cheque books and work related papers inside). Phoned Argos Customer Services (number on saynoto0870.com didn't answer but 0870 line answered quickly). Advised to take back to originating store. Explained I couldn't let them take it away because of contents stuck inside and they were happy for me to break it in their presence to retrieve the contents.

Only downside was that they had no replacements in stock so I accepted gift vouchers (£40) and I will get a replacement from another store next week - young man serving me even offered to reserve one at another store for me.

Normally I moan about Argos but today I think I received good quality service. :T

Becles

You'll be very lucky if you get a reply to your letter.

I've sent 3 recorded delivery letters regarding a broken item. Over a month later I still have not been fully refunded or a replacement supplied. The item was in two boxes and I still have half of it here as the returns courier would only take one box. None of the letters have been replied to and I know they got them :mad:

Epiphone

Why do you deserve compensation? You got your money back, s**t happens!

Half the people on this forum look for things to complain about to chase compensation. A worrying trend.