I wanna complain to Argos

gizmoleeds

DRiz wrote:

Good letter, though living in London, you get that kind of attitute from staff working in shops everywhere, so im used to it here.

I hope not - I'm moving to London and hardly ever had to deal with rude staff up here. I never believed people who said northerners were more friendly cos most of my family are southern and are just as nice.

Poppy9

Insert in your letter the reference number on the receipt for the refund (or even photocopy and attach). They can then trace the till and operator. Personally I think you would have been better requesting the manager when you were in the store to complain at the time.

Dave2012_2

I used to work at Agros (as I like to call it), and if as you say there were several units in stock at Pontefract when you reserved it, you would have been reserved an actual "in stock" item, rather than the display item, as this is ALWAYS the last one to go, that's the way the system works. In your case, I imagine the stockroom staff were being lazy in not putting your reserved console to one side (or putting the reserved sticker on it) and gave out these items as customers snapped up the remaining items. This used to happen a lot in our store.

The person at the til wouldn't have known it was the display model if the above is what happened. However, the person at the colection desk certainly should have realised, apologised, and then let you inspect it before packaging it up (maybe offering a discount too if they were managerial level - normal store staff don't have the authority to do this), at least that's how we used to do it.
You received poor service and they were wrong to give you a display model like that, and there is no excuse for your treatment at customer services, even after a rough day - I used to be grateful when customers had had a raw deal but were still pleasant!

As for your letter, it's good but I would suggest as others have that you specify what you would like to compensate you for your trouble. In my experience, compalints to Head Office always superceded store decisions and customers inevitably got what they were after. Also do as Poppy9 suggests and include photocopies of your receipts etc.

Note to Epiphone - I am normally against people who go after compensation too but in this case the customer wasn't given what she'd ordered and had been messed about. I thinks it's only fair to try

Hope this helps,

Dave

LilacLillie

Oh Johntea...............Boy are you in for a shock!
That is absolutly EVERYDAY and EVERWHERE treatment in London, if fact I'd say I wouldn't even notice it.
It certainly wouldn't warrant a letter, you'll be spending all your spare time writing letters.
I'd also say if that offened anyone.................think twice about moving to London.
LL

MORPH3US

As above, if you are lucky you'll get a letter back saying sorry, we'll deal with the person in question. If you are unlucky you'll get ignored totally.

M

nobasooto

gizmoleeds wrote:

I hope not - I'm moving to London and hardly ever had to deal with rude staff up here. I never believed people who said northerners were more friendly cos most of my family are southern and are just as nice.

Its true.. people down here are much more rude and have far less patience.. I have moved down here (London) for several years now and the attitude of some (not all) of the people is pretty shocking. Up north, most shops will serve you with a smile and ask how they can help. Down here.. no-one gives a !!!!!!. I'm not saying everyone is a nasty fecker down here.. I'm saying that people (in general) are not as friendly.

I also agree with LL - you begin not to notice the !!!!!! service after a while.. you get used to it. I only realise what !!!!!! service I'm getting whenever I visit the folks back up north.