Barclaycard Call Centre argggghhh!!!

jimbo26

Is this the worst call centre? Just tried four times to connect to someone with the slightest grasp of the English language! Why do they give them English names? Just spoken to Victor and Charlotte who are obviously from the Indian sub continent, and not their real names, and probably sitting somewhere in Dehli!

I have no gripe with them, they are trying their best. Come on Barclaycard get a grip of your customer services. I am not fooled by the English name thing either.

skyrider007

Get a NatWest card.

jimbo26

I have closed the account but they have some incorrect info registered on my credit reference file. I have written three times, made on call to customer services, and two emails. Each time they assure me it will corrected but guess what it hasn't. They are a bloody shambles.

Capital One corrected a mistake in 48 hours.

skyrider007

I've always had terrible experience with Barclays be it the bank itself or the Barclaycard division. I now have cards with AMEX, Cap1, MBNA and HSBC. They're "good".

Barclaycard_Connie

Hi jimbo26, I work for Barclaycard (the name's probably a giveaway) and have spotted your post. I'm sorry for the problems you've been having. If you want me to I can get someone to call you today to get this sorted for you. It should be a quick job, apologies this hasn't been the case for you.I'll send you a pm.Thanks Sara

GreyPilgrim

jimbo26

Thanks Barclaycard Connie. I have PM'd you.

Barclaycard_Connie

I'm hoping this is sorted now - let me know if not,

Sara

jimbo26

Thanks Sarah, all sorted.

sjc_2

Your lucky, had a similar experience, eventually got through on the 3rd Call having being cut off twice, only to explain my issues "paid off the balance in full but still charged interest" to be told we can't help you today, I asked when they could help and he didn't know. Didn't een ask for my account number or anything.

The on hold advert mentions to ask your operator about the Balance Transfer Offers available this month, which he knew nothing about.

Service has gone down hill since moving the Call Centre abroad that is for sure. Could be a case of pay it off and move to a UK supplier with UK support staff.

reehsetin

jimbo26 wrote: »

Is this the worst call centre? Just tried four times to connect to someone with the slightest grasp of the English language! Why do they give them English names? Just spoken to Victor and Charlotte who are obviously from the Indian sub continent, and not their real names, and probably sitting somewhere in Dehli!

there are christians in india! if the call centre is in a christian area they may all very well have christian names

if they dont how much fun would it be trying to pronounce some indian names, you'd waste half the phone call trying to figure it out! even a lot of indians in the UK use english-fied nicknames to stop all the hassle of people going on about their names,