Barclaycard Call Centre argggghhh!!!

PROLIANT

GreyPilgrim wrote: »

Hey that looks like Dave from the shop over the road!

sillyvixen

the whole system needs sorting out!! call after call after call - department to department to department then back to customer services and start again!! it took four calls to eventually get a form sent for fraudulant transactions on my account sent back 2 weeks ago heard nothing!! 2 months on and still no further forward!! come on barclaycard sort yourself out!!!

MABLE

My view on overseas contact centres is if they give you what you are asking for eg increased credit limit or a loan they are fantastic but if they do not not they are awful!!!!!!!!!!!!

PROLIANT

MABLE wrote: »

My view on overseas contact centres is if they give you what you are asking for eg increased credit limit or a loan they are fantastic but if they do not not they are awful!!!!!!!!!!!!

They are drones, robots, they read from scripts, have no social skills, are rude, can not negotiate, have no basic common sense, I hate them with a passion (not the individual on the phone), a quick note to the "tell the teacher brigade" nothing to do with being racist so don’t start, I am British I want British call centres with geographical telephone numbers and english/scottish/irish/welsh/geordie(humour) staff, yes these people in India etc are just trying to earn a living, but why doing a job that is the equivalent of p*$$ing into the wind, I have several Asian friends from India and Malaysia, these guys agree that people should stick to what they are good at and serving their local communities is better than getting stick from someone over the phone because they lack basic interpersonal skills because of their cultural background, India - India call centres fine, India-UK not good.

Fumbducker

Just had Indian call centre hang up on me as a new customer. I haven't even receieved my card yet and they're already treating me with the disdain that most others have already experienced on this forum. Was going to balance transfer but now going to investigate who next best is and go with them.

Rude and untouchable-bring call centres back to the UK, there are plenty more people who will do the job for less money than a few years ago when call centres were relocated to India and customers will vote with their feet.

cocktail

unfortunately, i do not think it will be cheaper to get call centers back. however if better customer service means better customer retention and customer attraction then overall it may be false economy to have call centers abroad.
only a smmal percentage of customers have to deal with call centers however and hence it may make sense to have cheaper call centers abroad.

izools

cocktail wrote: »

unfortunately, i do not think it will be cheaper to get call centers back. however if better customer service means better customer retention and customer attraction then overall it may be false economy to have call centers abroad.
only a smmal percentage of customers have to deal with call centers however and hence it may make sense to have cheaper call centers abroad.

The drive toward offshore call centres was the surge in calls to banks / utilities / manufacturers with customers asking "stupid" questions.

I.e. the shift in societies' attitude moving from "Well if I don't know I'll do some research / use common sense / have a bash at it / ask some friends" to "Call them up and make it their problem that I'm ignorant".

Clearly I'm not saying this applies to all individuals but having worked in help centre environments I can vouch that 90%+ of the calls I dealt with were the result of customers not doing basic research and / or using common sense and / or just having a bash at it and learning for themselves.

This sway in customer attitude, causing orders of magnitude more inbound calls, make it totally uneconomically viable to keep calls inland without either charging a lot more for the services to cover the costs or being selective with who you accept as a customer to reduce the likelihood of "Stupid" calls - ergo First Direct in the UK. They are both selective of who they allow on board and charge an account fee for those that aren't earning an above average wage.

davehorror

Hi

I have been a regular custer of Barclaycard for many years. This week I had a call from Zoe from UK Fraud office saying there was a fraud attempted on my card. Unfortunately I was in a meeting and she left a message on my voicemail.

I attempted to call the number she gave me but it was a call centre in India. The girl was very rude had couldn't speak English to a basic level. In fact she kept using words that I guess must be Gujarati.

I tried a further two times and both times spoke to VERY rude indian men. Their tone suggested I had commited this fraud myself.

This is a stressful time as the figure that has been stolen is around £4000. They showed absolutlely no compassion or empathy.

Eventually one guy told me to cut up the card as they had stopped the fraud.

I then recieved an SMS saying a claims form was on the way. I guessed this was a mistake as the Indian guy told me he had stopped the fraud.

My statement came through this morning and you guessed it the stolen amount was credited.

This morning I have tried calling 4 different Barclaycard numbers and they all route me to Indian call centres.

Does anyone know the number of the UK Barclaycard Fraud centre?

I am very stressed out and fed up and am even thinking of taking a Gujarati course so I can communicate with them

If anyone from Barclaycard is reading this please contact me.....