Debenhams..........help please

deanos

They also have a funny policy on brand items eg Levis or Ben Sherman where they wont give refunds or something cant remember exaclty but there was some notice on the till.

AmandaD_2

Beany, I'm sure if you go in and be reasonable, they will give you a gift card. I know it's a bit of a pain BUT you could exchange it for something else and then take it back again, say it's unsuitable and get a gift card. I can't quite remember the policy on exchanging sale items but I can find out tomorrow for you....
A x

AmandaD_2

Deano
If any 'concession' item that is returned to Debenhams without a receipt they can refuse it, as it is possible that you have bought the item elsewhere at a cheaper price and want to exchange it for a more expensive item in Debenhams- therefore they effectively lose their stock and gain nothing.
Ax

deanos

Thanks for that i knew there was someting about branded goods

Chris25

Debenhams changed their policy again several weeks ago- they no longer offer gift cards against goods that were reduced by 50% or more - you can only now exchange and you only have 28 days to do so.

Have a read of this one, posts 3 - 9, it seems many people were unaware of the change of policy.
http://forums.moneysavingexpert.com/showthread.html?t=78371

juno

AmandaD wrote:

Deano
If any 'concession' item that is returned to Debenhams without a receipt they can refuse it, as it is possible that you have bought the item elsewhere at a cheaper price and want to exchange it for a more expensive item in Debenhams- therefore they effectively lose their stock and gain nothing.
Ax

You also can't return Acardia Group goods (DP, Topshop etc) to a Debenhams if it was bought elsewhere, even if you have the receipt.

Anya

Can you find a small fault on it anywhere and try taking it back as faulty - it could be anything - a bit of loose thread, a bit of wonky stitching? If you take it back as faulty you shouldn't have a problem.

beany

AmandaD wrote:

I work in a Debenhams- (but not FOR debs) but they have a HUGE poster behind the cash desk saying about the 50% off returns policy but people still kick off about it. It is very difficult to tell every customer about the returns policy. Amanda x

I went back to Debenhams today and there was NO poster anywhere saying about the 50% off returns policy. I asked how I could have known and was told it's on the till receipt. After I pointed out you had to buy the item before you got a receipt she rumaged around in a load of paperwork and showed me an A4 sized board with it written in small print about 5 or 6 lines down.
I was served by a different lady, she phoned the supervisor but still only offered exchange.
She then said exchange for anything NOT reduced and bring it back within 28 days and get a cash refund.
But this does seem a silly carry on, will be writing to head office as soon as I have my money back
Thanks for all your help, (I did considered the pie sugestion)

Quackers

beany wrote:

She then said exchange for anything NOT reduced and bring it back within 28 days and get a cash refund.
But this does seem a silly carry on, will be writing to head office as soon as I have my money back
(I did considered the pie sugestion)

Duh!! How stupid is it that they are actually suggesting this to you!! Wouldn't it make their job easier if they just give you the refund straight away if they know what your intentions are :rolleyes: I work in a shop and although we have 'guidelines & policies' they CAN be over ruled - and its the most sensible thing to do in a siuation like this!!!

lestamunda

BLAG IT!!!

1. Exchange it for something/anything.

2. Exchange again (with second receipt) as unwanted gift and get gift vouchers!


DONE!!! :j