Debenhams..........help please

AmandaD_2

God it drives me insane when sales assistants do this!! If they didn't have any graphics up- they should have given you a goodwill refund. It drives me mad!!! i'm a manager on a concession in Debs so I know ALL about customer service. I can fully understand you calling head office- i would! When you write to them state that you are not disputing the exchange policy but the manner in which they advertise this- maybe you can change this for all debenhams?!
Amanda x
Ps Juno, No you can't return any concession items because when you return an item you need the barcode on the bottom of the original Debs receipt to get a REFUND. I do always state that you can exchange it for any item(s) of the same value in my concession. To be honest if I had to refund from my main store I would literally take NO money because we just couldn't compete!
Hope this helps x

beany

beany wrote:

I went back to Debenhams today and there was NO poster anywhere saying about the 50% off returns policy. I asked how I could have known and was told it's on the till receipt. After I pointed out you had to buy the item before you got a receipt she rumaged around in a load of paperwork and showed me an A4 sized board with it written in small print about 5 or 6 lines down.
I was served by a different lady, she phoned the supervisor but still only offered exchange.
She then said exchange for anything NOT reduced and bring it back within 28 days and get a cash refund.
But this does seem a silly carry on, will be writing to head office as soon as I have my money back
Thanks for all your help, (I did considered the pie sugestion)

Went back to Debenhams this morning.
I had exchanged the original 50% discounted items for full priced things.Then today just went in and asked for a refund.
Was given full CASH refund no prob.
I would have been happy with gift vouchers to spend in Debenhams at the start, as I didn't know the returns policy, but this has been stupid and time wasting for everyone.
Now I'm so annoyed I don't think I will ever set foot in Debenhams again.

Still no signs stating returns policy that I could find

Thanks for all your suggestions and help