Thinking of getting contract on 3 through e2save.

Helix

Hi

I'm thinking of getting a contract on 3 through e2save. I just wanted to check a few things as its seems to good to be true.

I want to get this phone: (Nokia 6120)
http://www.e2save.com/contract-mobile-phone/Nokia-6120-Clearance/6120CL

On the price plan: Mix and Match 300 18 Months - £15 Per Month.

This gives me £80 auto cashback. Then I can also get £36.50 from quidco.

So this works out to be:
£15.00 x 18 = £270
£270 - £80 - £36.50 = £153.50
£153.50 / 18 = £8.52 per month.

Is this correct? Also when do quidco pay out it says on the site "for a purchased and completed contract" does this mean after 18 months or just when its no longer possible to cancel. Also if i ported my number over this wouldn't muck the auto-cashback up would it?

I also found some other things which would bring the cost down further but I'm not to bothered if these don't work out:

£35 for old phone - £153.50 - £35 = £118.50 / 18 = £6.58 per month
and then £5 per month from M:Panel would bring it down to £1.58 per month for 300 mins/texts.

Thanks
Craig

Prof_Bunsen

I have just been onto Companies house website and it says that e2save are going into liquidation.

http://wck2.companieshouse.gov.uk/586c4b363528ddbe8ab519aec6f30b60/companysearch?disp=1&frfsh=1208364169#result

I have just taken out a contract with them and they sent me a faulty phone, I have now spent 6 days trying to sort it out and they have still not sent a new phone to me. So today belatedly I went onto Companies house website just to check them out and found the above information.

mobilejunkie

Ignore that people; it's utter rubbish.

Helix

Prof_Bunsen wrote: »

I have just been onto Companies house website and it says that e2save are going into liquidation.

http://wck2.companieshouse.gov.uk/586c4b363528ddbe8ab519aec6f30b60/companysearch?disp=1&frfsh=1208364169#result

I have just taken out a contract with them and they sent me a faulty phone, I have now spent 6 days trying to sort it out and they have still not sent a new phone to me. So today belatedly I went onto Companies house website just to check them out and found the above information.

They are owned by The Carphone Warehouse though. I think if CPW had gone into liquidation it would be all over the news.

Prof_Bunsen

It seems that I am wrong about the liquidation so I apologise for that, but I would still be wary of their deals.

My experience with them shows them to be a pretty unreliable company.

Beancounter

Prof_Bunsen wrote: »

It seems that I am wrong about the liquidation so I apologise for that, but I would still be wary of their deals.

My experience with them shows them to be a pretty unreliable company.

Whilst my experience of them has been 100% top notch service each time. I would happily buy from them again with no worries.

Helix

I decided to go for it in the end. Although I'm a bit annoyed that it said that if I ordered before 4pm I would get it before 1pm the next day. So I ordered it at 2.30pm and then it went to order processing and stayed like that for a few hours then went to order received and now hasn't done anything since so its unlikely its coming tomorrow. They haven't even located the stock or done the credit check yet.

Helix

Well the phone came today and its faulty and they sent me a sim with a different number to the contract. I found this out when I phoned 3 up and asked to port my number they asked for my 3 number and I read it out to them off the sim card holder and they asked my name she then told me thats not the name on the account and kept confirming the number which was correct.

The first time they just hung up on me and I had to ring back then they were telling me they couldn't deal with me as my name wasn't on the account and I kept insisting it was, they told me to post of identification to some address in glasgow but then she looked into it and found my account with them which was under a different mobile number yet the sim card serial number matched the sim card I had turns out its whats called a mis-match and acordding to the woman in the indian call centre I am lucky it happened to me (what planet is she on?).

I then looked at the invoice and it had listed a different number to what was on the sim card holder but if you ring the number on the invoice it still comes through to my phone. This number that was on the sim holder was a cancelled number and the woman in the call centre pulled up the account holders details tells me their name and their postcode (isn't this against the data protection act?) and asks me if I know them (what is the chance of me knowing them, why even ask). The mis-match team are now meant to be calling me back in 7-10 working days.

I haven't had a chance to sort the faulty phone out yet. I only noticed after I came off the phone to 3 and by that time the e2save call centre were shut.

Is it possible to take the phone into carphonewarehouse and get them to exchange it or do I have to contact e2save by phone and do it that way?

System

I would just send everything back, bar the sim.
They won't be able to swap a clearance phone in a CPW shop. I would try to phone them ASAP, so they can replace the phone & you can check if its fine in the initial return period.

E2Save can be cheap, but their aftersales isn't very good. I got a clearance phone, and they sent me the wrong charger. It took a few weeks, but they sent me out the correct one. I found them fine with cashback tho.

Helix wrote: »

Well the phone came today and its faulty and they sent me a sim with a different number to the contract. I found this out when I phoned 3 up and asked to port my number they asked for my 3 number and I read it out to them off the sim card holder and they asked my name she then told me thats not the name on the account and kept confirming the number which was correct.

The first time they just hung up on me and I had to ring back then they were telling me they couldn't deal with me as my name wasn't on the account and I kept insisting it was, they told me to post of identification to some address in glasgow but then she looked into it and found my account with them which was under a different mobile number yet the sim card serial number matched the sim card I had turns out its whats called a mis-match and acordding to the woman in the indian call centre I am lucky it happened to me (what planet is she on?).

I then looked at the invoice and it had listed a different number to what was on the sim card holder but if you ring the number on the invoice it still comes through to my phone. This number that was on the sim holder was a cancelled number and the woman in the call centre pulled up the account holders details tells me their name and their postcode (isn't this against the data protection act?) and asks me if I know them (what is the chance of me knowing them, why even ask). The mis-match team are now meant to be calling me back in 7-10 working days.

I haven't had a chance to sort the faulty phone out yet. I only noticed after I came off the phone to 3 and by that time the e2save call centre were shut.

Is it possible to take the phone into carphonewarehouse and get them to exchange it or do I have to contact e2save by phone and do it that way?

Helix

Well I just tried phoning them now. This page on their site says they are open 10am - 6pm Monday to Saturday but when I ring it says they are closed and only open Monday - Friday.

pxk101

You think you have problems now. Wait until you claim for your cashbacks. Carphone Warehouse (E2Save) in my experience is a very poor company, with astoundingly poor levels of customer service.