PPI Reclaiming discussion Part II

maxdp

chrithefish wrote: »

Hi All

I posted about a week ago now asking for advice with my Barclays loan and Egg card PPI claim, I have since received a letter from Barclays telling me that they will refund the PPI insurance back on to the loan as well as the interest that I have paid on it, they are also credit ting my current account with the 8% interest that I have lost out on, so as you can imagine I am very pleased.

The problem I have now is with Egg I have just received my second letter which says…..


I can confirm that card repayment protection was not pre-selected at the time of your application. I am happy to look into this for you if you can provide information to support this claim.

I can also confirm that a signature is not required under any regulation and this was the case at the time of your application.

If you are able to provide any further information which would impact the decision made I will be happy to look into this further for you. Up until any information is receive, your complaint will remain closed.


I just don’t know where to go from here apart from the financial ombudsman, the really funny thing I never ticked the box to accept PPI insurance I just did not need it, but they are adamant that I selected it, do I still have any leg to stand on. The Egg card was taken out on the 16th march 2000

Chris

Hi Chris

I think it is up to them I know a lot of applications with Egg they had a pre ticked box and you had to opt out of the PPI. Have you asked them for all copies of paperwork etc. They have not put in the letter to you FINAL RESPONSE i presume so I would write back to them saying that you do not agree and give them a time limit to provide further information.e.g. two weeks and say that you are willing to take it to the FOS.

Think it is the usual FOB off letter:D Congrats on your Barclays:rotfl:

maxdp

Hi Marshallka

Hope you ok today and luck with job, its difficult to find something that ticks all the boxes

Where is our Di this morning

marshallka

maxdp wrote: »

Hi Marshallka

Hope you ok today and luck with job, its difficult to find something that ticks all the boxes

Where is our Di this morning

No job yet. I do not drive so have to bus it and want something really to fit around my daughter yet but our mortgage is sooo high and we are already on interest only. I have always considered having to sell up. We made the mistake of putting all our debts on the mortgage and intelligent finance do a big wage to mortgage loan and now we are trapped.

I have just worked out our mortgage is actually over 5 times our net income. This is our problem. I can't make the money stretch that far.

di3004

maxdp wrote: »

Hi Marshallka

Hope you ok today and luck with job, its difficult to find something that ticks all the boxes

Where is our Di this morning

Aww good morning Maxdp and Marshallka.:D

Are you missing me by any chance? lol:rotfl: .

Been contemplating whether to go to physio with my hubby or not.... , wanna take this lappy with me........:o its sooo hard to let go.....:o :rotfl: lol.

Hope your okay my sweet peas.:j .

Cheaptrick

LLOYDS TSB

Please can anyone advise me, I have sent off the relevant letters from the templates and have had the following reply from LLoyds TSB:

You took out a loan on 15th July 2003 for £11,000 and you elected to protect your risk by purchasing an insurance contract for a "oneoff" premium of £2344.59 plus interest.

As you have a number of concerns, I will respond to each one individually as outllined below.

You have made me aware that you were self employed at the time you took out this policy.

My Findings

You have stated that you were a self employed customer at the start date of the policy. A self employed customer is eligible for the Policy and dependant on circumstances at point of claim, would be covered for all the benefits under the Policy. This includes the unemployment benefits, the accident and sickness benefits, the total and permanent disability and life cover together with Positive Job Solutions. The definition of "employed" under the Lloyds TSB policy includes a person who is self employed.

In the circumsances in the absence of any further detail from you of how your status as self-employed might have affected your claim and what you allege should have been discussed with you at point of sale. I am afraid I have no alternative other than to reject your complaint.

You have made med aware that the seller did not advise you that the policy was optional.

My Findings

LLoyds TSB did not lead customers to believe that the insurance was compulsory or that the application for credit would be compromised in the absence of cover. Lloyds TSB took steps to ensure the customer was fully aware of the optional nature of cover.

We attach a copy of the Consumer Credit Agreement which you signed and which set out separately:

(i) the fact that there was a cash loan and the loan for the loan protection insurance together with the respective amounts.

(ii) the monthly repayments for the loan and for the loan protection insurance.

A separate box is completed on the Loan Agreement to confirm that you wished to take the optional loan protection and further box confirmed that the premium had been advanced as part of the loan. You were therefore made fully aware of the optional nature of the policy. (I would like to point out at this stage that the boxes were ticked by a computer, I personally did not tick these as I thought that this was standard)

In the absence of any further information from you, I am afraid that I have no alternative other than to reject your complaint.

You made me aware that the seller did not give you full information of what the policy would or would not cover.

My Findings

lloyds TSB training and staff briefings reminded its advisors of the importance of providing the customer of information concerning the policy including the cover and benefits and any significant and unusual reswtrictions or exclusions to its customers. You would have been sent a policy booklet together with yuor loan agreement. Before signing the loan agreement it advises that you shoulod read all the terms and conditions and where relevant the terms and conditions within the policy booklet. The policy document contained a table setting out the benefits and cover within the policy: and the way in which the cover may change dependent on the circumstances or age of the customer, at point of claim.

In the absence of any further information from you, I am afraid I have no alternative but to reject your claim.

You have made me aware that you are concerned that the seller had no financial background and that the policy was not sold in your best interest.

My Findings

Lloyds TSB provide training to all sellers of PPI. Sellers were issued with the General Insurance Standards Council ( GISC ) code which set out guidelines for sale of general insurance together with a handbook for all sellers of General Insurance and a work book to complete. Ongoing briefing documents and guidance where issued in respect of the product. Sellers were also subject to ongoing monitering and supervision. Lloyds TSB sellers clearly had a financial background and were trained to recommend loan protection insurance in the event that it matched a customers requirements. In the absence of any further information, I must therefore reject your complaint.

I am sorry that my decision was not more favourable to your complaint. Should you wish for the Financial Ombudsman to independently review your complaint, you must refer your matte to them within 6 months of the date of this letter. I enclose a copy of the self explanatary leaflet about this service.

I AM AT A LOSS OF HOW TO PROCEED NEXT. HAS ANYONE RECEIVED A SIMILER TYPE OF LETTER WHO CAN ADVISE AND HELP ME!!

Thank you.

marshallka

Cheaptrick wrote: »

LLOYDS TSB

Please can anyone advise me, I have sent off the relevant letters from the templates and have had the following reply from LLoyds TSB:

You took out a loan on 15th July 2003 for £11,000 and you elected to protect your risk by purchasing an insurance contract for a "oneoff" premium of £2344.59 plus interest.

As you have a number of concerns, I will respond to each one individually as outllined below.

You have made me aware that you were self employed at the time you took out this policy.

My Findings

You have stated that you were a self employed customer at the start date of the policy. A self employed customer is eligible for the Policy and dependant on circumstances at point of claim, would be covered for all the benefits under the Policy. This includes the unemployment benefits, the accident and sickness benefits, the total and permanent disability and life cover together with Positive Job Solutions. The definition of "employed" under the Lloyds TSB policy includes a person who is self employed.

In the circumsances in the absence of any further detail from you of how your status as self-employed might have affected your claim and what you allege should have been discussed with you at point of sale. I am afraid I have no alternative other than to reject your complaint.

You have made med aware that the seller did not advise you that the policy was optional.

My Findings

LLoyds TSB did not lead customers to believe that the insurance was compulsory or that the application for credit would be compromised in the absence of cover. Lloyds TSB took steps to ensure the customer was fully aware of the optional nature of cover.

We attach a copy of the Consumer Credit Agreement which you signed and which set out separately:

(i) the fact that there was a cash loan and the loan for the loan protection insurance together with the respective amounts.

(ii) the monthly repayments for the loan and for the loan protection insurance.

A separate box is completed on the Loan Agreement to confirm that you wished to take the optional loan protection and further box confirmed that the premium had been advanced as part of the loan. You were therefore made fully aware of the optional nature of the policy. (I would like to point out at this stage that the boxes were ticked by a computer, I personally did not tick these as I thought that this was standard)

In the absence of any further information from you, I am afraid that I have no alternative other than to reject your complaint.

You made me aware that the seller did not give you full information of what the policy would or would not cover.

My Findings

lloyds TSB training and staff briefings reminded its advisors of the importance of providing the customer of information concerning the policy including the cover and benefits and any significant and unusual reswtrictions or exclusions to its customers. You would have been sent a policy booklet together with yuor loan agreement. Before signing the loan agreement it advises that you shoulod read all the terms and conditions and where relevant the terms and conditions within the policy booklet. The policy document contained a table setting out the benefits and cover within the policy: and the way in which the cover may change dependent on the circumstances or age of the customer, at point of claim.

In the absence of any further information from you, I am afraid I have no alternative but to reject your claim.

You have made me aware that you are concerned that the seller had no financial background and that the policy was not sold in your best interest.

My Findings

Lloyds TSB provide training to all sellers of PPI. Sellers were issued with the General Insurance Standards Council ( GISC ) code which set out guidelines for sale of general insurance together with a handbook for all sellers of General Insurance and a work book to complete. Ongoing briefing documents and guidance where issued in respect of the product. Sellers were also subject to ongoing monitering and supervision. Lloyds TSB sellers clearly had a financial background and were trained to recommend loan protection insurance in the event that it matched a customers requirements. In the absence of any further information, I must therefore reject your complaint.

I am sorry that my decision was not more favourable to your complaint. Should you wish for the Financial Ombudsman to independently review your complaint, you must refer your matte to them within 6 months of the date of this letter. I enclose a copy of the self explanatary leaflet about this service.

I AM AT A LOSS OF HOW TO PROCEED NEXT. HAS ANYONE RECEIVED A SIMILER TYPE OF LETTER WHO CAN ADVISE AND HELP ME!!

Thank you.

I don't think this is a final response here as they are saying "if you have further evidence". This is a stalling tactic and I would now write back and reiterate your complaint and add more if you can. They will then send you a final response and then you can take this complaint to the Ombudsman. Do not give up. Its your money..

By the way - seen lots of these letters.

chrithefish

chrithefish wrote: »

Hi All

I posted about a week ago now asking for advice with my Barclays loan and Egg card PPI claim, I have since received a letter from Barclays telling me that they will refund the PPI insurance back on to the loan as well as the interest that I have paid on it, they are also credit ting my current account with the 8% interest that I have lost out on, so as you can imagine I am very pleased.

The problem I have now is with Egg I have just received my second letter which says…..


I can confirm that card repayment protection was not pre-selected at the time of your application. I am happy to look into this for you if you can provide information to support this claim.

I can also confirm that a signature is not required under any regulation and this was the case at the time of your application.

If you are able to provide any further information which would impact the decision made I will be happy to look into this further for you. Up until any information is receive, your complaint will remain closed.


I just don’t know where to go from here apart from the financial ombudsman, the really funny thing I never ticked the box to accept PPI insurance I just did not need it, but they are adamant that I selected it, do I still have any leg to stand on. The Egg card was taken out on the 16th march 2000

Chris

Hi again

Thanks for the speedy response, following on from this, in my first letter from Egg they did send me screen shots printed off that showed my "Application review" this is not what I would have seen at the time of applying for the Egg card this was for Egg staff to see, yes it clearly shows at the bottom a Payment protection section and in the box it says "Accident, Sickness, unemployment and Life" again this does not prove anything as they have not showed me a copy of the actual application screen showing the pre-ticked PPI section, am I going it the right direction with this?

Sorry to be a pain just want to make sure I get my next letter correct.

Kind Regards

Chris

di3004

Cheaptrick wrote: »

LLOYDS TSB

Please can anyone advise me, I have sent off the relevant letters from the templates and have had the following reply from LLoyds TSB:

You took out a loan on 15th July 2003 for £11,000 and you elected to protect your risk by purchasing an insurance contract for a "oneoff" premium of £2344.59 plus interest.

As you have a number of concerns, I will respond to each one individually as outllined below.

You have made me aware that you were self employed at the time you took out this policy.

My Findings

You have stated that you were a self employed customer at the start date of the policy. A self employed customer is eligible for the Policy and dependant on circumstances at point of claim, would be covered for all the benefits under the Policy. This includes the unemployment benefits, the accident and sickness benefits, the total and permanent disability and life cover together with Positive Job Solutions. The definition of "employed" under the Lloyds TSB policy includes a person who is self employed.

In the circumsances in the absence of any further detail from you of how your status as self-employed might have affected your claim and what you allege should have been discussed with you at point of sale. I am afraid I have no alternative other than to reject your complaint.

You have made med aware that the seller did not advise you that the policy was optional.

My Findings

LLoyds TSB did not lead customers to believe that the insurance was compulsory or that the application for credit would be compromised in the absence of cover. Lloyds TSB took steps to ensure the customer was fully aware of the optional nature of cover.

We attach a copy of the Consumer Credit Agreement which you signed and which set out separately:

(i) the fact that there was a cash loan and the loan for the loan protection insurance together with the respective amounts.

(ii) the monthly repayments for the loan and for the loan protection insurance.

A separate box is completed on the Loan Agreement to confirm that you wished to take the optional loan protection and further box confirmed that the premium had been advanced as part of the loan. You were therefore made fully aware of the optional nature of the policy. (I would like to point out at this stage that the boxes were ticked by a computer, I personally did not tick these as I thought that this was standard)

In the absence of any further information from you, I am afraid that I have no alternative other than to reject your complaint.

You made me aware that the seller did not give you full information of what the policy would or would not cover.

My Findings

lloyds TSB training and staff briefings reminded its advisors of the importance of providing the customer of information concerning the policy including the cover and benefits and any significant and unusual reswtrictions or exclusions to its customers. You would have been sent a policy booklet together with yuor loan agreement. Before signing the loan agreement it advises that you shoulod read all the terms and conditions and where relevant the terms and conditions within the policy booklet. The policy document contained a table setting out the benefits and cover within the policy: and the way in which the cover may change dependent on the circumstances or age of the customer, at point of claim.

In the absence of any further information from you, I am afraid I have no alternative but to reject your claim.

You have made me aware that you are concerned that the seller had no financial background and that the policy was not sold in your best interest.

My Findings

Lloyds TSB provide training to all sellers of PPI. Sellers were issued with the General Insurance Standards Council ( GISC ) code which set out guidelines for sale of general insurance together with a handbook for all sellers of General Insurance and a work book to complete. Ongoing briefing documents and guidance where issued in respect of the product. Sellers were also subject to ongoing monitering and supervision. Lloyds TSB sellers clearly had a financial background and were trained to recommend loan protection insurance in the event that it matched a customers requirements. In the absence of any further information, I must therefore reject your complaint.

I am sorry that my decision was not more favourable to your complaint. Should you wish for the Financial Ombudsman to independently review your complaint, you must refer your matte to them within 6 months of the date of this letter. I enclose a copy of the self explanatary leaflet about this service.

I AM AT A LOSS OF HOW TO PROCEED NEXT. HAS ANYONE RECEIVED A SIMILER TYPE OF LETTER WHO CAN ADVISE AND HELP ME!!

Thank you.

Hi hun
Exactly the same letter as mine also from Lloyds and loads of others too.

Write back until you receive the letter with the "final decision" and they will again also mention the FOS.
The Financial ombudsman service will only look at your complaint if its that of a Final decision given from the firm.;)

Write back again and give a reason for your complaint, you will have to tell them that your not happy about their response and you would appreciate if if they could reconsider looking at your complaint, as you believe you were mis sold "due to your reasons - and try to give an explanation on each one if you can".

Even if they let you down on the final letter then do not despair, unfortunately Lloyds are known for it and I have my cases being dealt with by the FOS right now about these.

The next step if not successful will then be a complaint to the FOS, so write back to Lloyds, wait for a reply, then see what is what, let us know and we will take if from there.;)

But do not worry, we will work on this okay hun.;)

Di.
x

marshallka

chrithefish wrote: »

Hi again

Thanks for the speedy response, following on from this, in my first letter from Egg they did send me screen shots printed off that showed my "Application review" this is not what I would have seen at the time of applying for the Egg card this was for Egg staff to see, yes it clearly shows at the bottom a Payment protection section and in the box it says "Accident, Sickness, unemployment and Life" again this does not prove anything as they have not showed me a copy of the actual application screen showing the pre-ticked PPI section, am I going it the right direction with this?

Sorry to be a pain just want to make sure I get my next letter correct.

Kind Regards

Chris

Tell them that and that unless they can prove otherwise (and they clearly cannot by supplying what they have) your complaint still stands. Also add as much as you can on other issues that you have. I think your next letter will be a final response in which you can take this complaint to the Ombudsman and also tell them that is your next step. Good luck and ask away if there is anything else.

di3004

All the Lloyds TSB letters I have come across including mine are identical, word for word, and this just proves they don't really look in to these complaints, and as proved on my SAR they admit "it was one of their standard template letters".;)

So anyone who has had that letter as above (lloyds) you will notice this too, so if that is the case the FOS will too.:D