PPI Reclaiming discussion Part II

mortimerrankine

we have waited since Dec 07 for the fos to look at our claim against Black horse. On 27th of June i sent a letter asking for the case to be fast tracked due to medical reasons. They received it on 3rd July yet when i called last week they had still not looked at it so after alot of hassle they finally found my file and we got a call today telling us it is now with an adjudicator so hear is hoping we hear good news

sarahc5388

mortimerrankine wrote: »

we have waited since Dec 07 for the fos to look at our claim against Black horse. On 27th of June i sent a letter asking for the case to be fast tracked due to medical reasons. They received it on 3rd July yet when i called last week they had still not looked at it so after alot of hassle they finally found my file and we got a call today telling us it is now with an adjudicator so hear is hoping we hear good news

good luck and hopefully you will hear something soon, keep us posted!

marshallka

mortimerrankine wrote: »

we have waited since Dec 07 for the fos to look at our claim against Black horse. On 27th of June i sent a letter asking for the case to be fast tracked due to medical reasons. They received it on 3rd July yet when i called last week they had still not looked at it so after alot of hassle they finally found my file and we got a call today telling us it is now with an adjudicator so hear is hoping we hear good news

Was it fast tracked then?? Sounds like it if you only actually asked for the fast track at end of June.

Let us know how you get on.:D

di3004

sarahc5388 wrote: »

Di,

have a look at this, I hope I have included eveything you wanted to! and that it makes sense,

Dear Sir/Madam

I obtained a Loan and was sold Payment Protection Policy from you the Third Party Brokers at e-loan in November 2005, I now believe I was mis-sold this policy for the following reasons:

Your member of staff did not ask me about any existing medical conditions - having now read the terms of the policy, my medical condition was not covered making the cover pointless.

Your member of staff did not advise me of any exclusions or explain the product in any detail whatsover, they did however, emphasis to me that if I did not claim in the first five years, I would be refunded a percentage of the cost of the PPI. This is untrue!

I was not told the product was optional, nor was I asked if I had cover elsewhere.

I was not provided with a quote without the product, therefore I was under the impression that it was compulsory.

The cost of the product was added to the loan, this was not explained to me, resulting in additional interest.

The loan and the PPI were bundles together as one agreement. With effect May 2005, these products should have had separate agreements.

The term of the PPI was for 5 years, the secured loans term was 25 years, therefore as the PPI was added to the loan this resulted in me paying the additional interest for 25 years. This was not explained to me.

I know believe that your salesperson had received no training and was inadequately positioned to sell or offer advice on this product.

I am now aware Brokers/Advisers selling PPI are obliged to inform their customers about the specific criteria of the policy to ensure it is the correct product to suit their circumstances.

I would like to add that this loan was renewed in Jul 2006 and part of it used to pay off in full, including ALL of the PPI, the loan taken in question. Your salesperson stated that because I had PPI on the first loan, I must also have it on the renewal loan.

Please find enclosed a copy of the Subject Access Request containing further detail, please note the comment made when I tried to cancel the PPI over the telephone, “The Evans’s wanted to cancel the PPI, but I managed to talk them out of it".

I later discovered the subject of PPI mis-selling in the Media and subsequently tried to cancel the PPI, however I was informed that I could not cancel. I then submitted a claim against NEMO for the loan taken out in Jul 2006 , to which they denied any wrong-doing, I submitted my complaint to the Financial Ombudsman, who upheld my complaint resulting in a refund of all PPI premiums and interest, plus monetary compensation for stress and inconvenience.

As you arranged the loan taken out by myself in November 2005, I am holding you wholly responsible for the mis-selling of the PPI for the reasons stated above, and therefore request that you investigate my complaints thoroughly. Unless you can justify to me that the policy was fair and sold in my best interests, I expect a full refund of all premiums, and subsequent interest, that I paid until the loan was paid in full. I also expect 8% statutory interest to also be awarded, to each payment made and subsequent interest.

I look forward to a full and prompt response to this letter and for the matter to be concluded within 8 weeks. If you feel that this is not possible, then I will have no option but to take my complaint, once again, to the Financial Ombudsman.

Yours Faithfully,


excuse the text it has gone wobble

Thank you very much Sarah, and WOW that was quick.;)
Sarah that is wonderful and makes perfect sense and is a fantastic letter.;)

I will post this one up tomorrow then and crack on with it now tonight.

You have a talent here hun, that is brilliant, well done and what an asset you are.;)

I can't thank you enough, but a BIG thanks anyway hunni, your a star.

Di.
xxx

sarahc5388

di3004 wrote: »

Thank you very much Sarah, and WOW that was quick.;)
Sarah that is wonderful and makes perfect sense and is a fantastic letter.;)

I will post this one up tomorrow then and crack on with it now tonight.

You have a talent here hun, that is brilliant, well done and what an asset you are.;)

I can't thank you enough, but a BIG thanks anyway hunni, your a star.

Di.
xxx

Hey, no worries, we're all here to help each other, and I've had some fantastic help and advice on here so if I can return the favours and do my bit then I'm more than happy to.

sarahc5388

hey, when did that happen!!!!!!!!!!!

marshallka

sarahc5388 wrote: »

hey, when did that happen!!!!!!!!!!!

When you hit 200

sarahc5388

marshallka wrote: »

When you hit 200

good job i had a glass of wine poured then! hope you're all having one too:beer:

mortimerrankine

sarahc5388 wrote: »

good luck and hopefully you will hear something soon, keep us posted!

Thanks i will do

marshallka

sarahc5388 wrote: »

good job i had a glass of wine poured then! hope you're all having one too:beer:

Cheers sarah:beer: