PPI Reclaiming discussion Part II

di3004

sarahc5388 wrote: »

Just phoned them and they can't give me a date of when i can expect to hear from them!! I reminded them that it is coming up to the 11 weeks point and she said that as per the last letter - I am now eligible to take my complaint to the FOS. Have you heard of this happening before ? are they setting me up for a fall or something? MColak also worked out that I had had an unfair rebate when i paid the loan off - do i need to send another letter about this or will it all be picked up in the investigation? should I also mention this on my form to the FOS?

I am gonna try and phone the FOS tomorrow and explain everything to them - hopefully they will give barclays a kick up the a**

Yes hun I have heard of that happening before. You have waited long enough, so its time to move forward.;)

Regarding the unfair rebate I am to pursue the lender for this, but the mis selling with the broker, as they arranged the loan and ppi from the start.

If all with the same firm you need to add about the unfair rebate too hun.;)
You can do this on the same letter and remember to add the calculations.

Good luck.;)

Di.
xx

tiggrae

sarahc5388 wrote: »

Just phoned them and they can't give me a date of when i can expect to hear from them!! I reminded them that it is coming up to the 11 weeks point and she said that as per the last letter - I am now eligible to take my complaint to the FOS. Have you heard of this happening before ? are they setting me up for a fall or something? MColak also worked out that I had had an unfair rebate when i paid the loan off - do i need to send another letter about this or will it all be picked up in the investigation? should I also mention this on my form to the FOS?

I am gonna try and phone the FOS tomorrow and explain everything to them - hopefully they will give barclays a kick up the a**

hi sarah, if you are making a claim for mis selling then that will include the whole of the policy, including any rebate you didn't receive upon early redemption.

I've frequently taken a clients claim to the ombudsman after the 8 weeks is up - and always send a copy to the bank - that really speeds them up

tiggrae

di3004 wrote: »

Tiggrae, I know your real busy helping everyone on here hun, but just wanted a bit of advice when you ready please.;)

I have more or less done a draft letter to send to Endeavour for the unfair rebate, as you know the FOS will not look at this because they were not regulated then, and I know I have gone on about this for a little while, but the way its going 'Click' the directors the brokers of Endeavour are not going to budge and take any responsibilty as mentioned on my last post due to them gone into liquidation, yet these directors are still running active into other Click groups.

Shall I just move on to Endeavour now do you think about the unfair rebate ?, and as i can see them denying this again on the unfair rebate, although not under jurisdiction have I a right to move this complaint to the FOS ?

Sorry for going on, I just need to be completely certain.
I have had the calculations worked out for me by another member on here.;)

I feel like I'm not going to get anywhere at all with Click, and feel the need to now get moving with Endeavour but as you know it will not be regarding the mis selling but only the unfair rebate settlement.;)

Thx hun I really appreciate it very much.

Di.
xx

when did you repay your loan / ppi off ?

di3004

tiggrae wrote: »

when did you repay your loan / ppi off ?

The loan was over 25 years, with Endeavour, it was taken July 2004 and paid off in full in Nov 2005, it was sent to the FOS but they said they could not proceed with this because they were not regulated then, but that was about the mis selling and not the unfair rebate.;) (They only part rebate).

M Colak did the calculations last week for me, but just to be sure I will not be wasting my time with Endeavour on the unfair rebate side of things then I will get moving with it.

Thanks again.

Di.
x

tiggrae

di3004 wrote: »

The loan was over 25 years, with Endeavour, it was taken July 2004 and paid off in full in Nov 2005, it was sent to the FOS but they said they could not proceed with this because they were not regulated then, but that was about the mis selling and not the unfair rebate.;) (They only part rebate).

M Colak did the calculations last week for me, but just to be sure I will not be wasting my time with Endeavour on the unfair rebate side of things then I will get moving with it.

Thanks again.

Di.
x

make your claim against Endeavour for the unfair rebate - as they were regulated in November 2005, if they don't unhold your complaint against them for an unfair rebate you can go straight to the ombudsman - mis selling and unfair rebates are different events and you can complain about them individually - just remember it happened in November 05 and has nothing to do with the mis selling in 04

sarahc5388

tiggrae wrote: »

hi sarah, if you are making a claim for mis selling then that will include the whole of the policy, including any rebate you didn't receive upon early redemption.

I've frequently taken a clients claim to the ombudsman after the 8 weeks is up - and always send a copy to the bank - that really speeds them up

Tiggrae - thanks - thought i was gonna have to start the process again about the unfair rebate - mcolak did all the sums for me and drew my attention about the unfair rebate, i will drag his sums up for you to have a look at if that's ok - i did get a rebate but not much

di3004

tiggrae wrote: »

make your claim against Endeavour for the unfair rebate - as they were regulated in November 2005, if they don't unhold your complaint against them for an unfair rebate you can go straight to the ombudsman - mis selling and unfair rebates are different events and you can complain about them individually - just remember it happened in November 05 and has nothing to do with the mis selling in 04

Brilliant, thanks again Tiggrae, so I must remember not to even mention about the mis selling on the complaint letter to Endeavour/and FOS if it goes that far, but just mention about the unfair rebate.;)

Brilliant I will crack on with it then, thx again for your help.;)

Di.
x

sarahc5388

sarahc5388 wrote: »

Tiggrae - thanks - thought i was gonna have to start the process again about the unfair rebate - mcolak did all the sums for me and drew my attention about the unfair rebate, i will drag his sums up for you to have a look at if that's ok - i did get a rebate but not much

rebate was approx £750
heres mcolaks sums - can't belive they will own up to this


Loan Amount: £14000.00 Loan Interest: £2625.28
PPI Amount: £2335.63 PPI Interest: £437.81

First Payment: 03/05/04
Last Payment: 06/12/05

Total Paid to Date: £8082.80 Settled Figure: £10269.69
Amount Remaining: £1046.23
PPI Rebate: £1362.45
Loan Interest Rebate: £1531.41 PPI Interest Rebate: £255.39
Amount Overpaid £2103.02

PPI Reclaim Report
Number of Payments Made: 20
Amount of PPI Paid: £973.18
Amount of PPI Interest Paid: £182.42
8% Interest On PPI: £288.90
Total PPI Reclaim: £1444.50

sarahc5388

sarahc5388 wrote: »

LTSB for dad - Had sar stuff back - load of rubbish - they just sent another copy of the signed agreement - they stated that if i wanted any telephone conversations I had to submit dates that they were made on - they have not actually supplied a final response yet, and they are over the 8 weeks, should I write on behalf of dad again stating that they are required to provide a final response - should I also point out that they have previously paid him out under the same circumstances? (this one now was a top up loan on the one they have paid him out for) this loan has now been paid off - advice greatfully recieved.

have drafted this on behalf of dad:

As I have received no response from you with regard to my previous letter dated 15 Jun 08 please provide a final response with regards to the above account and claim for mis-sold PPI. I would also like to add that you have already recompensed me for a loan prior to this, for which this loan was a 'top up'.

I expect a final response from yourselves by return of post so that I may submit a complaint to the Financial Ombudsman, as the timeline has now exceeded 8 weeks since you received my original complaint (dated 11 May 2008).


Any pointers appreciated before i print this - cheers all

di3004

sarahc5388 wrote: »

have drafted this on behalf of dad:

As I have received no response from you with regard to my previous letter dated 15 Jun 08 please provide a final response with regards to the above account and claim for mis-sold PPI. I would also like to add that you have already recompensed me for a loan prior to this, for which this loan was a 'top up'.

I expect a final response from yourselves by return of post so that I may submit a complaint to the Financial Ombudsman, as the timeline has now exceeded 8 weeks since you received my original complaint (dated 11 May 2008).


Any pointers appreciated before i print this - cheers all

Good luck hun, if I were you I would give them a timescale here too, say 14 days for instance.;)
Considering they've had all that other time to deal with this, and personally I would also complain to the ICO too (information commissioners office), as they should really comply with the deadline dates.

But yes, overall you have done the right thing here, if you want to make sure what Tiggrae or Marshallka or anyone else has to say I will leave that for you to decide.;)

Di.
xx