PPI Reclaiming discussion Part II

Blodders

I started my complaint against Barclays Bank misselling PPI in October 2007. I received the three obligatory 'knock back' letters from the bank and in March 2008 sent the lot with their complaint form to the FSO.

The complaint refers to a loan of £10000 (rising to over £14000 with costs) and a £3300 payment for PPI.

As expected I had a number of letters from the FOS to say that hey were very busy and not in a posiion allocate an adjudicator. The last of these letters was on 30 May 2008. But surprisingly on 9 June, I had another letter from the FOS say that they had upheld the complaint and Barclays had agreed to pay redress plus the interest and recalculate the loan as had i not taken out the PPI in the first place.

So in about 10 days at the start of June the FOS had allocated an adjudicator, investigated the complaint, spoken to Barclays and written back to me. Amazing.

Last Thursday I had a call from Barclays to say that they were putting my loan repayments on hold. !?!

I rang the Barclays Customer Relations number i found on google to try and get an idea of timescales of when i would be recompensed. They couldn't tell me because they said that they needed to work out how much to take off the loan. i asked that the money be sent direct to me and not charged to the loan account. I asked that they write to me to confirm that that is what they would be doing.

I wasn't left feeling very confident though as the people in the Barclays call centre (Liverpool/Merseyside by their accents) did not seem at all sure of what they were talking about.

I read earlier that they have 28 days to refund monies, is that correct?

I am assuming i am within my rights to request that the lump sum is sent direct or at least deposited in my bank account.

cmac

YEOSAL wrote: »

Thanks for the support, I dont feel as gutted as I thought I would though.

The solicitors provided me with their bundle of documents YESTERDAY and TODAY in the waiting area, she gave me a revised defence and a 6 page document entitled "skeleton arguement" The solicitor and the judge were talking about sections and sub sections etc of the limitation act that do not apply. I knew the section and sub sections on which I relied but this was not enough, and I eeven said that I am not a solicitor and any changes I would like to spend time reading and making notes. I did plead my case, but they went really heavily into Limitation Act and that was their defence. It turns out that is all they needed. The judge did know all about the PPI mis-selling and when summing up he said he hoped that this had now stopped as is now regulated. Yeah right!

I did state to the judge that it was surely unfair to present me with stuff so late on that I had not had time to read. He allowed it all and did not reprimand solicitors, so whatever way you look at it, the big companies win. I imagine that their legal costs would have been quite high, would have been cheaper of them to settle.

I hope no one else has to go through what I had today. When I get chance, I will write up their skeleton arguement so anyone else facing this may get some help from it.

It did not matter when I had discovered it as the main event of signing was the only event that mattered. If I had tried to claim and had this refused, the 6 years would have started from that date.

I`m gutted for you mate, it sounds totally unfair. What about selling your story to the papers?

cmac

Laini wrote: »

[FONT=Tahoma, Arial]We have recently received correspondence from the Financial Ombudsman Service [/FONT]
[FONT=Tahoma, Arial]regarding their review of your complaint and your acceptance of their [/FONT]
[FONT=Tahoma, Arial]adjudication.[/FONT]

[FONT=Tahoma, Arial]Their decision includes a recommendation that a full refund of the payment [/FONT]
[FONT=Tahoma, Arial]protection insurance premium plus any interest be refunded to you.[/FONT]

[FONT=Tahoma, Arial]In order to comply with this recommendation, please find enclosed an amount of [/FONT]
[FONT=Tahoma, Arial]£15,388.29 in respect of a full refund of the insurance premium and interest [/FONT]
[FONT=Tahoma, Arial]paid on the premium through the term of your loan. This amount is being [/FONT]
[FONT=Tahoma, Arial]refunded to you in order to put you in the financial position you would be if [/FONT]
[FONT=Tahoma, Arial]the insurance had not been taken, as laid out in the Financial Ombudsman's [/FONT]
[FONT=Tahoma, Arial]recommendation.[/FONT]

[FONT=Tahoma, Arial]When you settled your loan account a rebate of £4,121.10 was included in the [/FONT]
[FONT=Tahoma, Arial]settlement figure. This additional amount represents an additional refund of [/FONT]
[FONT=Tahoma, Arial]£13,021.90 to give a full refund of £17,143.00, and a refund of interest [/FONT]
[FONT=Tahoma, Arial]amounting to £1,774.54. This also includes an amount of £591.85 in respect of [/FONT]
[FONT=Tahoma, Arial]the 8% interest on £14,796.44 from the date your loan was settled to present.[/FONT]

[FONT=Tahoma, Arial]To clarify the details of the redress as set out in Mr Meredith's letter:[/FONT]

[FONT=Tahoma, Arial]a) Settlement figure paid including PPI and rebate £83,759.78[/FONT]
[FONT=Tahoma, Arial]of £4,121.10[/FONT]
[FONT=Tahoma, Arial]Total premiums paid including cost of PPI £8,390.90[/FONT]
[FONT=Tahoma, Arial]Total = £92,150.68[/FONT]

[FONT=Tahoma, Arial]b)Settlement figure assuming no PPI taken £70,614.02[/FONT]
[FONT=Tahoma, Arial]Total premiums paid assuming no PPI taken £6,740.22[/FONT]
[FONT=Tahoma, Arial]Total = £77,354.24[/FONT]

[FONT=Tahoma, Arial]c)Difference between a and b = £14,796.44 [/FONT]
[FONT=Tahoma, Arial]8% interest on £14,796.44 = £591.85[/FONT]
[FONT=Tahoma, Arial]cheque £15,388.29 _party__party__party_[/FONT]

BIG CONGRATULATIONS well done girl what a result
:T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T :T

tiggrae

Blodders wrote: »

I started my complaint against Barclays Bank misselling PPI in October 2007. I received the three obligatory 'knock back' letters from the bank and in March 2008 sent the lot with their complaint form to the FSO.

The complaint refers to a loan of £10000 (rising to over £14000 with costs) and a £3300 payment for PPI.

As expected I had a number of letters from the FOS to say that hey were very busy and not in a posiion allocate an adjudicator. The last of these letters was on 30 May 2008. But surprisingly on 9 June, I had another letter from the FOS say that they had upheld the complaint and Barclays had agreed to pay redress plus the interest and recalculate the loan as had i not taken out the PPI in the first place.

So in about 10 days at the start of June the FOS had allocated an adjudicator, investigated the complaint, spoken to Barclays and written back to me. Amazing.

Last Thursday I had a call from Barclays to say that they were putting my loan repayments on hold. !?!

I rang the Barclays Customer Relations number i found on google to try and get an idea of timescales of when i would be recompensed. They couldn't tell me because they said that they needed to work out how much to take off the loan. i asked that the money be sent direct to me and not charged to the loan account. I asked that they write to me to confirm that that is what they would be doing.

I wasn't left feeling very confident though as the people in the Barclays call centre (Liverpool/Merseyside by their accents) did not seem at all sure of what they were talking about.

I read earlier that they have 28 days to refund monies, is that correct?

I am assuming i am within my rights to request that the lump sum is sent direct or at least deposited in my bank account.

Hi the Adjudicators normally allow the business 6 weeks to repay, what did your letter from the FOS say in terms of how Barclays were to make right the mis selling, if it said they were to pay you back then that is what they should do - you can always go back to the adjucator if you're not happy. What is sounds like is they're having to calculate how much to take off your remaining repayments as well as how much to repay you !!!

tiggrae

Laini wrote: »

[FONT=Tahoma, Arial]We have recently received correspondence from the Financial Ombudsman Service [/FONT]
[FONT=Tahoma, Arial]regarding their review of your complaint and your acceptance of their [/FONT]
[FONT=Tahoma, Arial]adjudication.[/FONT]

[FONT=Tahoma, Arial]Their decision includes a recommendation that a full refund of the payment [/FONT]
[FONT=Tahoma, Arial]protection insurance premium plus any interest be refunded to you.[/FONT]

[FONT=Tahoma, Arial]In order to comply with this recommendation, please find enclosed an amount of [/FONT]
[FONT=Tahoma, Arial]£15,388.29 in respect of a full refund of the insurance premium and interest [/FONT]
[FONT=Tahoma, Arial]paid on the premium through the term of your loan. This amount is being [/FONT]
[FONT=Tahoma, Arial]refunded to you in order to put you in the financial position you would be if [/FONT]
[FONT=Tahoma, Arial]the insurance had not been taken, as laid out in the Financial Ombudsman's [/FONT]
[FONT=Tahoma, Arial]recommendation.[/FONT]

[FONT=Tahoma, Arial]When you settled your loan account a rebate of £4,121.10 was included in the [/FONT]
[FONT=Tahoma, Arial]settlement figure. This additional amount represents an additional refund of [/FONT]
[FONT=Tahoma, Arial]£13,021.90 to give a full refund of £17,143.00, and a refund of interest [/FONT]
[FONT=Tahoma, Arial]amounting to £1,774.54. This also includes an amount of £591.85 in respect of [/FONT]
[FONT=Tahoma, Arial]the 8% interest on £14,796.44 from the date your loan was settled to present.[/FONT]

[FONT=Tahoma, Arial]To clarify the details of the redress as set out in Mr Meredith's letter:[/FONT]

[FONT=Tahoma, Arial]a) Settlement figure paid including PPI and rebate £83,759.78[/FONT]
[FONT=Tahoma, Arial]of £4,121.10[/FONT]
[FONT=Tahoma, Arial]Total premiums paid including cost of PPI £8,390.90[/FONT]
[FONT=Tahoma, Arial]Total = £92,150.68[/FONT]

[FONT=Tahoma, Arial]b)Settlement figure assuming no PPI taken £70,614.02[/FONT]
[FONT=Tahoma, Arial]Total premiums paid assuming no PPI taken £6,740.22[/FONT]
[FONT=Tahoma, Arial]Total = £77,354.24[/FONT]

[FONT=Tahoma, Arial]c)Difference between a and b = £14,796.44 [/FONT]
[FONT=Tahoma, Arial]8% interest on £14,796.44 = £591.85[/FONT]
[FONT=Tahoma, Arial]cheque £15,388.29 _party__party__party_[/FONT]

hi that's really great !!!

bathgatebuyer

sparky0107 wrote: »

Evening,
I'm about to start Halifax credit card PPi reclaim, I applied on line for the card, and cannot remember if the PPI box was already ticked. Has anyone had success reclaiming this way. I have now cancelled PPI as I get paid for upto 2 years from work if I'm ill/accident/hospitalisation, also 2 years pay for death in service.

Sparky, I'm already at the court stage with the Halifax over visa PPI issues. With my case, the PPI has been ticked although several parts of the application form that they have provided have been completed in someone else's handwriting, so I'm not convinced as to it's validity.

Their defence argues that the insurance was provided by Halifax Insurance Ireland and not by any part of HBoS and that HII are not part of that group, yet a simple google search shows that this is not reflective of the facts and that HBoSs' own solicitors are wrong.

All communication from them has knocked me back and they have refused to accept any wrongdoing, despite the fact that they have not been able to provide a CCA (the application form dates from May 01 and is missing prescribed terms - they themselves describe it as an 'application form').

The balance of my card at the moment is £752, yet the PPI premiums I have paid is about £1600, so what remains is effectively premiums paid for a useless product that would not cover me owing to a pre-existing medical condition and also the length of employment at the time the card was taken out. The Halifax insist that the terms and conditions of the card would have been provided to me at the time of the sale, although a later letter then states that it would have been provided after the sale. I never received this and as soon as I became aware that the policy would not cover me in te event of unemployment (in 2005), I cancelled.

They have stated that the sale in 2001 was covered by ABI good practice guidelines, although having contacted the ABI, they have told me that they were not in existence in 2001 and that the sale of insurance was instead covered by the GISC. I have received a copy of their guidelines from that time and note that it requires information about a policy to a customer in time for them to consider the terms and conditions of the policy to make an informed decision about the insurance.

Can I ask when your PPI dates from?

PM me if you need of this - and that applies to everyone as I have these guidelines in pdf format and will happily email it to anyone to whom this relates (i.e. from about 2000 - FSA took over in 2005).

sparky0107

bathgatebuyer wrote: »

Sparky, I'm already at the court stage with the Halifax over visa PPI issues. With my case, the PPI has been ticked although several parts of the application form that they have provided have been completed in someone else's handwriting, so I'm not convinced as to it's validity.

Their defence argues that the insurance was provided by Halifax Insurance Ireland and not by any part of HBoS and that HII are not part of that group, yet a simple google search shows that this is not reflective of the facts and that HBoSs' own solicitors are wrong.

All communication from them has knocked me back and they have refused to accept any wrongdoing, despite the fact that they have not been able to provide a CCA (the application form dates from May 01 and is missing prescribed terms - they themselves describe it as an 'application form').

The balance of my card at the moment is £752, yet the PPI premiums I have paid is about £1600, so what remains is effectively premiums paid for a useless product that would not cover me owing to a pre-existing medical condition and also the length of employment at the time the card was taken out. The Halifax insist that the terms and conditions of the card would have been provided to me at the time of the sale, although a later letter then states that it would have been provided after the sale. I never received this and as soon as I became aware that the policy would not cover me in te event of unemployment (in 2005), I cancelled.

They have stated that the sale in 2001 was covered by ABI good practice guidelines, although having contacted the ABI, they have told me that they were not in existence in 2001 and that the sale of insurance was instead covered by the GISC. I have received a copy of their guidelines from that time and note that it requires information about a policy to a customer in time for them to consider the terms and conditions of the policy to make an informed decision about the insurance.

Can I ask when your PPI dates from?

PM me if you need of this - and that applies to everyone as I have these guidelines in pdf format and will happily email it to anyone to whom this relates (i.e. from about 2000 - FSA took over in 2005).

Morning bathgatebuyer,
I opened the account in November 2006 (online), in that time, due to stupid spending on the card the PPI has run up to over £700. I have since cancelled the PPI & glad to say cut up the card. I no longer use credit cards, so if I need something I have to save for it, (normally gone of the idea of buying something by then lol). I take it that the Halifax will fight all the way then?

Thanks for the reply
:beer:

Janebo12

TwinsMum wrote: »

Mine took 6 months plus felt like forever, guess it just depends on how busy they are and I am thinking they must be very very very busy.

Thanks TwinsMum - I'm hoping to hear from them soon, even if it's just to say that they've received my complaint!!

marshallka

No Laini today, i bet she is out spending her money.

Laini

marshallka wrote: »

No Laini today, i bet she is out spending her money.

no cheque yet so waiting for recorded delivery but will check to see if it was really sent
yesterday as promised