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PPI Reclaiming discussion Part II

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  • having just been on the banks websites I've realised I've sent the letters to the wrong address (which will more than likely delay things even more) I did take copies so would it be ok to send them to the correct complaints dept with wrong address on? is it unprofessional or does it not really matter as long as my complaint gets there?
  • maxdp
    maxdp Posts: 3,873 Forumite
    Shellbell wrote: »
    having just been on the banks websites I've realised I've sent the letters to the wrong address (which will more than likely delay things even more) I did take copies so would it be ok to send them to the correct complaints dept with wrong address on? is it unprofessional or does it not really matter as long as my complaint gets there?

    Hi Shell bell send them copies of the letters with an explanatory letter. If they had a brain cell between them they would have passed it on to the correct dept though probably they will not they will wait till 40 days is up then write and tell you. Get copies sent of as quickly as possible. Recorded delivery as well:D
    :mad:
  • di3004
    di3004 Posts: 42,579 Forumite
  • marshallka
    marshallka Posts: 14,585 Forumite
    Just to let everyone know as Loulou cannot post at the moment due to computer probs but she won all her claims:beer: :j

    here is the pm

    Anyway if you dont mind I'll let you know what was in my letter with my final payments off the Halifax.
    These 2 are for accounts that are now closed as they were previous ones.
    Refund of premiums = £1,019.28
    refund of interest at xxx% = £405.37
    interest at 8% = £801.62
    Total =£2,226.27

    Refund of premiums = £951.78
    refund of interest at XXX% = £293.21
    interest at 8% = £1,559.60

    This one is off my ongoing loan
    refund of premium paid to date = £435.56
    refund of interest at 10.7% paid to date = £250.86
    interest at 8% = £54.91
    refund of last 3 months interest = £121.76
    Total = £863.10

    All of these totals = £4648.97
    This is a great surprise to me. I honestly didnt think I'd get so much back.
    I got the first 2 as cheques this morning but I have to open a joint account as they came with both mine and my husbands name on them.
    I will get the last payment after they've sent out a new payment plan for my ongoing loan. And once I've signed it and sent it back they will send the money out or pay it into my account.
    Great news eh?
    Thanks for all the help from you guys.
  • maxdp
    maxdp Posts: 3,873 Forumite
    Well done Lou Lou:rotfl::rotfl::T:T
    :mad:
  • di3004
    di3004 Posts: 42,579 Forumite
    marshallka wrote: »
    Just to let everyone know as Loulou cannot post at the moment due to computer probs but she won all her claims:beer: :j

    here is the pm

    Anyway if you dont mind I'll let you know what was in my letter with my final payments off the Halifax.
    These 2 are for accounts that are now closed as they were previous ones.
    Refund of premiums = £1,019.28
    refund of interest at xxx% = £405.37
    interest at 8% = £801.62
    Total =£2,226.27

    Refund of premiums = £951.78
    refund of interest at XXX% = £293.21
    interest at 8% = £1,559.60

    This one is off my ongoing loan
    refund of premium paid to date = £435.56
    refund of interest at 10.7% paid to date = £250.86
    interest at 8% = £54.91
    refund of last 3 months interest = £121.76
    Total = £863.10

    All of these totals = £4648.97
    This is a great surprise to me. I honestly didnt think I'd get so much back.
    I got the first 2 as cheques this morning but I have to open a joint account as they came with both mine and my husbands name on them.
    I will get the last payment after they've sent out a new payment plan for my ongoing loan. And once I've signed it and sent it back they will send the money out or pay it into my account.
    Great news eh?
    Thanks for all the help from you guys.

    Brilliant news Lou lou:T :beer: :j
    Wow, well done !!!:D :T .

    Thanks for posting this Marshallka.;) :A
    The one and only "Dizzy Di" :D
  • I was advised to move this post to this thread - for the first part of my query..................

    Hi everyone

    I'm new here, so be gentle with me!

    Long story - short summary. My company ( I was a director) recently became insolvent (voluntary arrangement) and I have a joint personal guarantee (with my husband) covering about £22k with HSBC

    Two things really. Firstly, we are partly in this position due to pressure from the bank, and I am determined to try and recover bank penalty charges from them, together wiith a PPI which I believe we were incorrectly sold to cover a small business loan; both stretching back six years. How do we go about this now that the company has ceased to trade? The idea is not to get hard cash returned, but to 'set off' what we owe. Do we have to apply through the IP (he is not keen to get involved!), or do we have a right to claim on our own behalf? We'd be really grateful for some comments.

    Secondly, we have been trying to keep some dialogue going over our personal guarantee, but having approached our local business manager, he is very offhand but has now (after 7 attempts) found an address for us to contact. We are keen to freeze any interest and stop any further charges, and pave the way for a full and final offer. The IP has only just sent off the creditors report and we want to keep ahead of the game. Will it win us brownie points
    to get in touch now or should we wait to be approached. If we approach them, what should we say to safeguard our situation, and should it be sent via the local branch?

    Sorry it's such a long stream, but it's such a comfort to know there is support out there. Many thanks for any advice you can give us.
  • di3004
    di3004 Posts: 42,579 Forumite
    I was advised to move this post to this thread - for the first part of my query..................

    Hi everyone

    I'm new here, so be gentle with me!

    Long story - short summary. My company ( I was a director) recently became insolvent (voluntary arrangement) and I have a joint personal guarantee (with my husband) covering about £22k with HSBC

    Two things really. Firstly, we are partly in this position due to pressure from the bank, and I am determined to try and recover bank penalty charges from them, together wiith a PPI which I believe we were incorrectly sold to cover a small business loan; both stretching back six years. How do we go about this now that the company has ceased to trade? The idea is not to get hard cash returned, but to 'set off' what we owe. Do we have to apply through the IP (he is not keen to get involved!), or do we have a right to claim on our own behalf? We'd be really grateful for some comments.

    Secondly, we have been trying to keep some dialogue going over our personal guarantee, but having approached our local business manager, he is very offhand but has now (after 7 attempts) found an address for us to contact. We are keen to freeze any interest and stop any further charges, and pave the way for a full and final offer. The IP has only just sent off the creditors report and we want to keep ahead of the game. Will it win us brownie points
    to get in touch now or should we wait to be approached. If we approach them, what should we say to safeguard our situation, and should it be sent via the local branch?

    Sorry it's such a long stream, but it's such a comfort to know there is support out there. Many thanks for any advice you can give us.


    Hello there and welcome over to this thread.;)

    Regarding you PPI you will get help and guidance here for reclaiming this back, now the other issues I would not have a clue, but maybe someone else will have an idea here.

    Maybe this can be split, so keep your PPI on this thread and about the other situations maybe better off in another but see what the others say first.

    You can prepare a letter on the ppi by trying to reclaim this back on the grounds of this being mis sold to you, check out the advert above in red which states Reclaim £1,000's there you will see some info on the mis selling of ppi, also check out the template letter to help you through this but try to change into your own words, not to make it look like a standard template letter.

    They have 8 weeks to respond to you here, and another letter may have to be sent in order for them to reconsider if unsuccessful on the first one, if again unsuccessful you can take to the financial ombudsman service.

    We will work on that one if we have to, but deal with this step by step at first, then take it from there.

    I think you will get more feedback here on this, on what to do about these issues.;)

    Good luck.
    The one and only "Dizzy Di" :D
  • di3004
    di3004 Posts: 42,579 Forumite
    My sister who lives away will be due here sometime today, so If I am not here then you know why, but I will be back later and in between.;)

    I have been like an headless chicken cleaning the house lol....:o :D .
    The one and only "Dizzy Di" :D
  • maxdp
    maxdp Posts: 3,873 Forumite
    I was advised to move this post to this thread - for the first part of my query..................

    Hi everyone

    I'm new here, so be gentle with me!

    Long story - short summary. My company ( I was a director) recently became insolvent (voluntary arrangement) and I have a joint personal guarantee (with my husband) covering about £22k with HSBC

    Two things really. Firstly, we are partly in this position due to pressure from the bank, and I am determined to try and recover bank penalty charges from them, together wiith a PPI which I believe we were incorrectly sold to cover a small business loan; both stretching back six years. How do we go about this now that the company has ceased to trade? The idea is not to get hard cash returned, but to 'set off' what we owe. Do we have to apply through the IP (he is not keen to get involved!), or do we have a right to claim on our own behalf? We'd be really grateful for some comments.

    Secondly, we have been trying to keep some dialogue going over our personal guarantee, but having approached our local business manager, he is very offhand but has now (after 7 attempts) found an address for us to contact. We are keen to freeze any interest and stop any further charges, and pave the way for a full and final offer. The IP has only just sent off the creditors report and we want to keep ahead of the game. Will it win us brownie points
    to get in touch now or should we wait to be approached. If we approach them, what should we say to safeguard our situation, and should it be sent via the local branch?

    Sorry it's such a long stream, but it's such a comfort to know there is support out there. Many thanks for any advice you can give us.

    Hi Peopleshares

    Sorry to hear what has happened to you.

    I am not up on insolvency matters but you could post that on the Bankruptcy thread am sure there will be people there to help you.

    Can you not claim on the PPI that you have with the loan now surely that is why it is taken out to cover yourselves for the repayment on the loan should you not be able to pay?

    Were you sold a Business overdraft PPI as well I was with my business overdraft and did not even know I had this until recently:rolleyes:

    As you were directors am I right in thinking that when you took out the loan it would be in the name of the Company rather than Partners when it is in the Partners names.

    Sorry to ask so many questions just trying to get my head round it:D
    :mad:
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