PPI Reclaiming discussion Part II

TwinsMum_2

Due to my success I have started a reclaiming issue for my friend with Barclays for 2 loans and Barclaycard. Now the PPI was added to the Barclaycard 3 months after it the card being taken out and we have no idea why. The loans as in the same situation as myself were taken out when she was only working 10 hours a week (which is why I told her she could claim) Barclays say you only need to be working 1 hour a week to take out their PPI I am not sure about this and was wondering if anybody could shed any light on this for me I claimed back from HSBC because I only worked 10 hours a week and you needed to work 16 so not sure why Barclays are saying you only need to be working 1 hour a week for theirs. Any suggestions welcome. She was told that she needed the PPI so she just went along with it.

Anne.Jade

murphy1212 wrote: »

Have you tried speaking to them after you received and reviewed the cd or have you just wrote the letter?

Im certainly going to speak to the guy ive been dealing with prior to taking the next step, its either going to be a quick resolution (doubtful) or drag on for months!!

Haven't spoken to anyone, that was my third letter to them and I hope my last, but I can write better than I can speak anyway lol. People on here have said it's best to keep things in writing. I hope you get somewhere whatever way you do it but I don't think Firstplus give in easily. I'm certainly not counting my chickens!

murphy1212

Anne.Jade wrote: »

Haven't spoken to anyone, that was my third letter to them and I hope my last, but I can write better than I can speak anyway lol. People on here have said it's best to keep things in writing. I hope you get somewhere whatever way you do it but I don't think Firstplus give in easily. I'm certainly not counting my chickens!

Good luck, lets hope we and everybody else gets a good outcome however long it takes us all, main thing is not to give in!!

petermb_2

sparky0107 wrote: »

Evening everyone,
Just a quick question, when requesting your Customer Credit Agreement is it neccesary to include a cheque for £1.

If the agreement is all you require then you can request it for a £1 under section 77 of the consumer credit act. However, if you require other items such as transaction history (statements) you would need to send £10 and a SARN (Subject Access Request Notice) under the Data Protection Act.

Ploddy

marshallka wrote: »

My firstplus claim is back to 2000 and we settled in 2003 and they still have records. Its 6 years from when you pay the settlement.

Thanks marshallka, I understand that banks will keep the records for 6 years from settlement/closing date. However what I am after is the legal act that they need to follow for this.

I took out some finance with HFC, 5 years ago when I needed to make a large purchase urgently. I then consolidated that loan a few months later with Natwest, I am now looking to reclaim on the HFC loan, but they are saying that they may not have copies of the original paperwork because they do NOT legally need to keep them for the stated 6 years.

I have tried looking through the Data Protection and Freedom of Information Acts, but can't find anywhere where it stipulates how long these sorts of records need to be kept.

Anyone know of the legislation that covers this?

petermb_2

Ploddy wrote: »

Thanks marshallka, I understand that banks will keep the records for 6 years from settlement/closing date. However what I am after is the legal act that they need to follow for this.

I took out some finance with HFC, 5 years ago when I needed to make a large purchase urgently. I then consolidated that loan a few months later with Natwest, I am now looking to reclaim on the HFC loan, but they are saying that they may not have copies of the original paperwork because they do NOT legally need to keep them for the stated 6 years.

I have tried looking through the Data Protection and Freedom of Information Acts, but can't find anywhere where it stipulates how long these sorts of records need to be kept.

Anyone know of the legislation that covers this?

I think you only need to look at Inland revenue regulations. A lender would have to keep all documentation for at least seven years. This would include documentation regarding all their loans.

marcus79_2

myself and my wife got 5 claims going through HSBC atm, and its now gone over the 40 stipulated days as stated in the first letter of the ppi template.
I phoned hsbc directley and they said theres a backlog of all these ppi requests and i should here in next 2 weeks about something, do i just sit and wait for 2 weeks or do i send letter no2 in??

also sent a letter to HSPF home shopping personal finance, anyone had any success's off these or problems.... any info on either hsbc and hspf much appreciated

marshallka

Ploddy wrote: »

Thanks marshallka, I understand that banks will keep the records for 6 years from settlement/closing date. However what I am after is the legal act that they need to follow for this.

I took out some finance with HFC, 5 years ago when I needed to make a large purchase urgently. I then consolidated that loan a few months later with Natwest, I am now looking to reclaim on the HFC loan, but they are saying that they may not have copies of the original paperwork because they do NOT legally need to keep them for the stated 6 years.

I have tried looking through the Data Protection and Freedom of Information Acts, but can't find anywhere where it stipulates how long these sorts of records need to be kept.

Anyone know of the legislation that covers this?

The information commissioners office shoud be able to help.

http://www.ico.gov.uk/

maxdp

TwinsMum wrote: »

Due to my success I have started a reclaiming issue for my friend with Barclays for 2 loans and Barclaycard. Now the PPI was added to the Barclaycard 3 months after it the card being taken out and we have no idea why. The loans as in the same situation as myself were taken out when she was only working 10 hours a week (which is why I told her she could claim) Barclays say you only need to be working 1 hour a week to take out their PPI I am not sure about this and was wondering if anybody could shed any light on this for me I claimed back from HSBC because I only worked 10 hours a week and you needed to work 16 so not sure why Barclays are saying you only need to be working 1 hour a week for theirs. Any suggestions welcome. She was told that she needed the PPI so she just went along with it.

Hi twins mum have got terms and conditions here for the three loans I am contesting so can you tell me when the Barclay Loans were taken out and I will check the paperwork (unless you have it there):D

cozasmom

I am trying to reclaim PPI on a first direct loan - have used the templates provided. I am using the grounds that although the loan was in joint names only my husband was covered for the PPI and if necessary they could have chased me for non payment and we were both jointly liable. They have refused to accept this arguement and have insisted it was sold correctly. Has anybody won against First Direct using this argument .