PPI Reclaiming discussion Part II

wildanna

cflarry wrote: »

Yes I will do havent received anything from First National Yet! Did you take out your First National loan through Loans.co.uk?

yes i did paid loan off early got a rebate of 1000 cheapskates but i am going for mis selling with loans.co.uk did you know ge money is now first national and they are 1 of the hardest to get anything back off

wildanna

wildanna wrote: »

hi matt today iwas advised by citizens advice to cancel direct debit for HFC bank loan thats the one thats with the fo since jan and to cancel ppi payments they said yes put in writing can i still claim the ppi i have paid having financial difficulties many thx

hi m. colak phoned hfc again this morning they said we to in branch to cancel ppi then payments will go down dont know what to do cos our claim is with fo for mis selling please can you advise

angelwillow

As expected, got copy of letter today that GE have sent to FLA saying 'get lost'. Basically says they weren't regulated by anyone at the time so they could do what they liked and haven't done anything wrong. :mad:

Ploddy

From previous posts you will see I am reclaiming my PPI from Natwest, they have done some very amusing little tricks that I have dealt with. However I have come across another today, which made me wonder if anyone else has experienced.

My monthly installments go out of my Natwest current account on or near the 01st of every month. However I have just noticed that at the beginning of May the took the payment out on 01st as usual, and then returned it on 06th May.

I have got a letter today which states they are going to charge me £38 for having "insufficient funds" to pay the installment.

Hmmm....

So I've looked at my account online and found that the funds were available and sufficient between the dates of 30th April and 12th May. :rolleyes:

Are they really clutching at straws so much that they are now using tactics which I can easily defunct by logging on to my account and checking?

I am looking forward to this going to court!!

marshallka

Ploddy wrote: »

From previous posts you will see I am reclaiming my PPI from Natwest, they have done some very amusing little tricks that I have dealt with. However I have come across another today, which made me wonder if anyone else has experienced.

My monthly installments go out of my Natwest current account on or near the 01st of every month. However I have just noticed that at the beginning of May the took the payment out on 01st as usual, and then returned it on 06th May.

I have got a letter today which states they are going to charge me £38 for having "insufficient funds" to pay the installment.

Hmmm....

So I've looked at my account online and found that the funds were available and sufficient between the dates of 30th April and 12th May. :rolleyes:

Are they really clutching at straws so much that they are now using tactics which I can easily defunct by logging on to my account and checking?

I am looking forward to this going to court!!

Can you not just send them a copy of your statement to say it was taken and then returned by THEM.

Ploddy

marshallka wrote: »

Can you not just send them a copy of your statement to say it was taken and then returned by THEM.

I've already wrote them a letter explaining it all to them. I've tried to use as many one syllable words as possible so as not to confuse them!! :rotfl:

Anne.Jade

Hi all, this is the letter I am proposing to write to FirstPlus (sorry it's long) - do you think I should add or take off anything:-

Thank you for your letter of 9th May with enclosures. Although the CD you sent did not contain a copy of the telephone conversation I had with your account manager “Simela” when I made the application for the loan under Agreement No. XXXXX, I have now obtained this from your complaints department. During this telephone conversation she did not, until I had already agreed to the loan payments, state that the PPI was optional nor advise that I could get the insurance elsewhere nor did she state the cover would only last for five years. She led me to believe that the insurance was included in the loan amount of £15,000 and at no time, during the whole conversation, did she quote the total amount that I would be borrowing of £17,989.50. She did not state that I would be paying for the insurance over the whole term of the loan, nor that I would pay interest on top of this. I advised her that I had Life Insurance and Death in Service benefit but she dismissed this as she only wanted to know what means I had to repay the loan “totally separate”, as she put it, from what my work or my life cover would give me.

I now turn to the conversations for the loan under Agreement No. XXXXX, with your account manager, Sean Brown. I note what you say in the 3rd paragraph of your letter regarding the “Demands and Needs” questions. I have your “It’s time to get down to detail” letter dated 10/07/06 showing the questions asked and my replies but, conveniently, what is missing from this is the question he asked with regard to my life insurance and Death in Service Benefit - “would you be happy for these to be used to pay off the FirstPlus loan” to which I responded that I would. He, nevertheless, recommended the insurance. I also asked if I could add the insurance later and was told that I couldn’t but this was untrue as I could have taken it up at any time with a different insurer.

I actually said “I do not want the insurance, I am sure I could get cover cheaper elsewhere” he said “ok no problem at all” but then came back with “….you won’t get back your premiums after five years….”. How can that be classed as not being pushy? It was a blatant attempt to persuade me into purchasing the insurance which I could and would have got elsewhere for the full term of the loan, at a fraction of the price, by the time I had paid all the interest you were charging on it, due to it being front loaded.

All the way through this conversation, and indeed my second conversation with Sean it was obvious that I did not want to take up the insurance and I even asked what would happen if I cancelled it.

I therefore reiterate my comments made in the second paragraph of my letter to you of 7th April, in that the insurance was not suitable for my needs and that you should have at least attempted to sell me an insurance product that did not include life cover rather than a “blanket” cover all policy which obviously would be more expensive to me. I also reiterate my comments made in the third paragraph of my first letter to you of 10th March in that your salesperson was pushy in selling me the policy so that I felt I could not say no. I also, as mentioned in the first paragraph of this letter, think that your account manager deliberately misled me as to the amount you were lending me. For these reasons I still believe that the insurance in both cases was mis-sold.

I look forward to hearing from you by return as I am advised that this matter should be concluded within 8 weeks from when I first wrote to you, which was on the 10th March 2008. I would also mention that I do have other comments to make with regard to your not drawing to my attention the exclusions to the policy but I think, for the moment, the above points are enough to warrant your reconsideration of my claim.

delboyuk2005uk

Got an reply from A&L regarding the 1st loan I took out with them before I refinanced with them on the 2nd loan. 2nd loan I have already claimed back £1850 from them.

Anyway got a letter from they today offering me back £510.33

Worked out by:

Insurance Principal £895.24

Interest on Insurance £137.72

Total Payable £1032.96

Minus rebate on Insurance Principal £452.95

Minus rebate on insurance principal £69.68

Balance £510.33

I assume this is what I got paid back when I refianced to loan 2 is what they are saying here is this correct?

marshallka

Anne.Jade wrote: »

Hi all, this is the letter I am proposing to write to FirstPlus (sorry it's long) - do you think I should add or take off anything:-

Thank you for your letter of 9th May with enclosures. Although the CD you sent did not contain a copy of the telephone conversation I had with your account manager “Simela” when I made the application for the loan under Agreement No. XXXXX, I have now obtained this from your complaints department. During this telephone conversation she did not, until I had already agreed to the loan payments, state that the PPI was optional nor advise that I could get the insurance elsewhere nor did she state the cover would only last for five years. She led me to believe that the insurance was included in the loan amount of £15,000 and at no time, during the whole conversation, did she quote the total amount that I would be borrowing of £17,989.50. She did not state that I would be paying for the insurance over the whole term of the loan, nor that I would pay interest on top of this. I advised her that I had Life Insurance and Death in Service benefit but she dismissed this as she only wanted to know what means I had to repay the loan “totally separate”, as she put it, from what my work or my life cover would give me.

I now turn to the conversations for the loan under Agreement No. XXXXX, with your account manager, Sean Brown. I note what you say in the 3rd paragraph of your letter regarding the “Demands and Needs” questions. I have your “It’s time to get down to detail” letter dated 10/07/06 showing the questions asked and my replies but, conveniently, what is missing from this is the question he asked with regard to my life insurance and Death in Service Benefit - “would you be happy for these to be used to pay off the FirstPlus loan” to which I responded that I would. He, nevertheless, recommended the insurance. I also asked if I could add the insurance later and was told that I couldn’t but this was untrue as I could have taken it up at any time with a different insurer.

I actually said “I do not want the insurance, I am sure I could get cover cheaper elsewhere” he said “ok no problem at all” but then came back with “….you won’t get back your premiums after five years….”. How can that be classed as not being pushy? It was a blatant attempt to persuade me into purchasing the insurance which I could and would have got elsewhere for the full term of the loan, at a fraction of the price, by the time I had paid all the interest you were charging on it, due to it being front loaded.

All the way through this conversation, and indeed my second conversation with Sean it was obvious that I did not want to take up the insurance and I even asked what would happen if I cancelled it.

I therefore reiterate my comments made in the second paragraph of my letter to you of 7th April, in that the insurance was not suitable for my needs and that you should have at least attempted to sell me an insurance product that did not include life cover rather than a “blanket” cover all policy which obviously would be more expensive to me. I also reiterate my comments made in the third paragraph of my first letter to you of 10th March in that your salesperson was pushy in selling me the policy so that I felt I could not say no. I also, as mentioned in the first paragraph of this letter, think that your account manager deliberately misled me as to the amount you were lending me. For these reasons I still believe that the insurance in both cases was mis-sold.

I look forward to hearing from you by return as I am advised that this matter should be concluded within 8 weeks from when I first wrote to you, which was on the 10th March 2008. I would also mention that I do have other comments to make with regard to your not drawing to my attention the exclusions to the policy but I think, for the moment, the above points are enough to warrant your reconsideration of my claim.

Let us know their reply to this one. At least you have the tapes of the conversations. Mine are missing they say as they did not have the facilty at the time i took my loan. (yeah - right...)

delboyuk2005uk

anyonr clear this up for me

delboyuk2005uk wrote: »

Got an reply from A&L regarding the 1st loan I took out with them before I refinanced with them on the 2nd loan. 2nd loan I have already claimed back £1850 from them.

Anyway got a letter from they today offering me back £510.33

Worked out by:

Insurance Principal £895.24

Interest on Insurance £137.72

Total Payable £1032.96

Minus rebate on Insurance Principal £452.95

Minus rebate on insurance principal £69.68

Balance £510.33

I assume this is what I got paid back when I refianced to loan 2 is what they are saying here is this correct?