Interest rates for TheONE Account staying up

Cosmo

I'm very interested in the reasons for their favourable decision. Mine was turned down, I wonder what I can do to get them to re-open the case.

georgeone

Cosmo
Why was it turned down and by whom? Was it the adjudictor at the first pass? Mine was turned down at that stage too, but they give you the option to have it taken on to the next step anyway, to go to an Ombudsman. Did you take that option up and was it THEN turned down?

Cosmo

Sorry, I don't have the correspondence to hand. I think it was the first stage but I don't remember being offered an option to appeal further.

georgeone

Cosmo
If it was not too long ago (though in this context I do not know how long ago is 'too long') you might want to read that letter again in a bit more detail ...

musicegbdf

Saran wrote: »

georgeone,
As an aside it would be interesting to know how many customers are still with OA from the early days as they all could potentially go through the FOS process and benefit if it works out! It is a shame that once a set of criteria have been established as unfair that OA do not have to automatically re-imburse the affected customers.

Hi all , I started with OA back in July 1999 and submitted my complaint in Jan 2009.
At first the FOS was about to dismiss me as I did not have a personally addressed copy of the critical letter (10 may 2001), which I would have got , but had not kept a copy. I sent a copy from the forum , but they said this was not good enough. However , a few days later they changed their mind and said that they were grouping my complaint with a number of others that were the same.

2 days ago I had a letter from the FOS telling me they had reached a conclusion on one case (assume this is you george1) that is similar to my own and waiting for a final conclusion on what action needs to be taken.
They say the are now considering the similarities between that case and all other related cases (including me). I would expect having an account before 10 may 2001 could be fairly critical
The FOS makes a disclaimer about every case is on it's own merits , so we will have to wait to see. George1 any help would be appreciated. May I send you a PM with my email address for when you get the scan organised....

Thks Sharan for the link to this thread

Saran_2

I was wondering how binding a final decision by an Ombudsman was and came across this document.

http://www.financial-ombudsman.org.uk/publications/factsheets/final_decision.pdf

The decision is legally binding and unappeallable.

No way to worm out of this 'promise'. :T

georgeone

Just back from hols for past 10 days - will catch up during the week.

rbsEmployee

[FONT=&quot]Hi
please ignore my username - I'm now an EX RBS employee but set up my MSE account a while ago!
I've just become aware that there are lots of people with the same concerns, and found this thread, and one on Consumer Action Group (CAG). As a newbie I'm not allowed to post the link, sorry, if anyone is interested I will try to spell it out though!

I first registered my concern that rates did not follow BoE Base in April 2008, when Libor rates were quite high and TOA did not follow a BoE fall. The explanation was that Libor rates were driving TOA rates, and I did not get a written response but I suppose they could pull the tapes of the call.
I rang V1 to complain about the rates not following Libor on 26 July 09 when I realised Libor rates were only 0.5% above BoE base, and was told it would be raised and I would get a written response. Nothing happened so I rang again today to chase. The agent said it was not a complaint, it was a 'dissatisfaction', the previous agent I had spoken to had given me incorrect information, the policy is that rates are set by RBS, are not negotiable and 'it is how it is'. She repeatedly tried to put me through to the 'saves' team to find a 'more appropriate product' which I repeatedly declined, as there are other features of the account which I like. She said I would not get a written response as there was nothing they could do to change the situation.
I am going to write in to the customer care team, they should write back to me at least. My only concern is that I opened my account on 5-12-2002, and did not keep any of the correspondence or offer pack. I have not kept any of the interest rate change letters either.
Has anyone got a letter which mentions the promise to follow BoE Base dated after that date? I have seen the one dated 10 May 2001, and am sure that similar promises were made to me too, I just can't prove it.
Oh yes - good luck to anyone following this process, looking forward to hearing more from georgeone ;o)
Thanks[/FONT]

georgeone

Dates might be important here. But you need to make this a formal complaint with VOA asap - then it can end up at FOS when process with VOA expires. Send me a PM with yr email address.

musicegbdf

Hi Georgeone plse see my comment above #186, can I pm my email to you ?
Rgds