Orange Mobile free talk

doormanpgd

I have been a customer of Orange since they first started. I subscribe to Talk Time 200 @ £30 incl. per month. Just recentlly, their TV advertising promotes, subscribe to Orange Talk Time, like I do, and receive free talk after 8pm for life. So, I thought I would have some of that, knowing I have supported them from inception, I must qualify. Oh no, sorry, only for new customers. But hang on, they are paying the same as me, but because they are new, they get the perks, but not me. Lets get enough support, and tackle Orange head on, surley this is not fair trading.
David

Loobeylou

Coincidentally I went down the same route as Doormanpgd yesterday, and was advised the same thing - the newies get the goods, but the long term customers don't.

I made my displeasure known!!

kaaloo

I have been a customer of Orange since they first started.  I subscribe to Talk Time 200 @ £30 incl. per month.  Just recentlly, their TV advertising promotes, subscribe to Orange Talk Time, like I do, and receive free talk after 8pm for life.  So, I thought I would have some of that, knowing I have supported them from inception, I must qualify.  Oh no, sorry, only for new customers.  But hang on, they are paying the same as me, but because they are new, they get the perks, but not me.  Lets get enough support, and tackle Orange head on, surley this is not fair trading.
David    

Ive said it before on this forum and I'll say it again - Orange have gone downhill fast. Like you, I was one of the first people to join orange and I made my family and friends join - however, the way they are treating its long standing customers is disgusting.

For anyone thinking about replying with "Ive never had a issue- Orange are great.." - wait till you want something off them and then you will see their true colours!

I will be leaving the moment my contract expires.

Froggitt

Orange wanted £20 so I could insert my T-mob SIM to copy the phonebook. New customer - appalling attitude.

Only took 5 mins to find a free-unlock service online.

Backbiter

I was with Orange till August, for about 5 years. I had a Planahead tariff - £79 up front for 15 months, 30 mins call time.
In July they wrote to say they would be ending that deal and putting me on a new 30 mins/ month deal - at £15/ month, an increase of nearly 300%!!
I rang to say that's unacceptable, scandalous and was offered a new X70 phone, with 120 mins/ 30 texts for £15. OK I said. As I was about to go off on hol, they said to ring them and arrange delivery on my return. When I did so two weeks later, they told me they'd withdrawn that deal, and would only offer me the original unacceptable deal I'd rejected.
I told them to forget it and took up the BT/e2save deal I read about on here.
They have now invoiced me for £15 as I should have given them one month's notice. I have no intention of paying, because I never agreed to the monthly deal at all - just the Planahead tariff. They mucked me about and lost my custom because of that, and I don't think I owe them anything.

Does anyone know what will happen now? I have written to them explaining why I won't be paying.

gk172

They have now invoiced me for £15 as I should have given them one month's notice. I have no intention of paying, because I never agreed to the monthly deal at all - just the Planahead tariff. They mucked me about and lost my custom because of that, and I don't think I owe them anything.

Does anyone know what will happen now? I have written to them explaining why I won't be paying.

Carefull as it could affect your furture credit rating, it is normal to give one months notice and they will chase you for it, it may be worth the £15 to get shot of them, i had to pay £46 to get out of mine even though they were constantly over charging me and generally mucking me about.

It haS been known to be blacklisted over such a problem

loopyloo_4

from what it says on the orange website you can get it if you are an existing customer but you have to pay a surcharge

Existing customers will receive the following if they opt for the evening minutes:

YP30 YP60 YP120 YP200 YP400 YP700 YP1000 YP2000
No. of anytime xnet minutes 30 60 120 200 400 700 1000 2000
No. of evening minutes 30 60 120 200 400 700 1000 2000
monthly charge (in addition to standard pre-discounted line rental) £3 £3.80 £5 £6 £10 £14 £19 £35.60

mrvolleyball

@loopyloo - could you point me to where on the site it gives this info. Thanks

rwgibson99

@loopyloo - could you point me to where on the site it gives this info. Thanks

http://shop.orange.co.uk/shop/terms#eveningminutes

Clause 4: The evening minutes are available for existing and upgrading pay monthly customers on a 12 month contract. An additional monthly charge of 20% of the customer's standard pre-discounted line rental applies. The evening minutes are optional and available on Your Plan 30, 60, 120, 200, 400, 700, 1000 or 2000.

loopyloo_4

thanks rw.

didnt get to check site again yesterday.

mrvolleyball

@rw thanks for that.
I phoned orange yesterday to renew my contract ( and upgrade my phone) and was told that yes the offers are only for new customers but I could pay the surcharge if I wan't one of them.

Thanks for the info though loopyloo