Nationwide fixed ISA Missleading

10_66

bristolleedsfan wrote: »

Nationwide are "proud to be different." :laugh:

Tee-hee..!

forevergrey

10_66 wrote: »

Before I started a transfer of an existing ISA to N'wide (end of Feb),

You're not still waiting are you 10_66?

Base rate could be at 4% by the time mine goes through

bristolleedsfan

10_66 wrote: »

Tee-hee..!

Based on my last transfer in ( 2 weeks from transfer cheque posting) Nationwide "might" be dealing with our Barclays transfer cheques by end of this week/early next week + few days while certificate is in transit. :laugh:

10_66

forevergrey wrote: »

You're not still waiting are you 10_66?

Base rate could be at 4% by the time mine goes through

Yep, still waiting. Rang them on Monday and they said they'd not received the transfer cheque (although they said they'd had the transfer paperwork from Barclays). Here we go again, I thought. After 1 hour 10 mins on the 'phone to N'wide (freephone fortunately), they miraculously found the cheque. If I hadn't pursued the matter they'd have had me ringing Barclays to cancel the cheque and requesting them to re-issue it. I just kept telling them I didn't believe them. After I was assured it was all sorted out, I received a message yesterday telling me that they hadn't received the cheque! Another 'phone call to them, and I was told they don't know why I was sent the message, because they have got my cheque. Hey-ho.

Hungerdunger

10_66 and bristolleedsfan:

Are you two on some sort of love-in? Logging up "Thank You"s all over the place. blf even got thanked for a useful post whose sum total was "Tee-hee".

JamesPond

They said they have 2 week backlog when I spoke to them today

kevbelfast

I to am waiting on Nationwide to open my fixed rate ISA. I completed the trafer form in Feb and also ask them to put 3000 from my current account into the ISA. The money is still sitting in my current account.

When I asked in the branch what was going on about a month ago they said that they were still waiting for the trasfer check but it would all be back dated to the time when I submitted the form.

john_s_2

I posted here a few weeks ago cos my NW transfer was taking longer than the "five days" mentioned on the compliment slips they sent me on receipt of my application. Some thought I was being too hasty, but I was merely basing my expectations on what NW had said in their written communications to me :-\

On that note, I had phoned them and they said both cheques from my two previous ISAs (which I was transferring in) had been received 05 March.

When I phoned them last week they told me the cheques had been received on 07 and 21 March (the latter would have been after phoning them the first time). I received letters from my old providers in late February confirming they'd sent the cheques.

A week on since ringing them (and being told I should receive something by the end of the week) I've still not heard anything. It makes me uneasy when I get told different things by different people at different times. So it doesn't surprise me that no one can give a straight answer about what interest rate they'll apply.

In fairness to NW they're probably snowed under at the moment.

bristolleedsfan

kevbelfast wrote: »

I to am waiting on Nationwide to open my fixed rate ISA. I completed the trafer form in Feb and also ask them to put 3000 from my current account into the ISA. The money is still sitting in my current account.

When I asked in the branch what was going on about a month ago they said that they were still waiting for the trasfer check but it would all be back dated to the time when I submitted the form.

If it had been me I would have applied for two fixed rate ISAs, one for the 3000.00 and the other for the transfer in. ( just means two certificates)

bristolleedsfan

john_s wrote: »

I posted here a few weeks ago cos my NW transfer was taking longer than the "five days" mentioned on the compliment slips they sent me on receipt of my application. Some thought I was being too hasty, but I was merely basing my expectations on what NW had said in their written communications to me :-\

.

Nationwide should have automatically sent out printed slips acknowledging receipt of the transfer cheques and apologising for the delay in opening the accounts. IMO