Question - Should Mortgage Brokers continue to support this Forum ??

Dan_Collins_2

MortgageMamma wrote: »

LOL Tom

Dan - by infighting I was referring to HRH Conrad who reckons any broker who sells protection knows nothing about protection. There nothing quite as annoying as an arrogant adviser blowing their own trumpet and assuming their knowledge is greater than everyone elses. I am not dismissing his points entirely, some are very valid, but I do wish he'd exercise a little more humility at times and stop making sweeping generalisations about the broker community

LOL Conrad is Conrad, I thought he was a bit of a wind up at first, the longer I am on here the more he makes sensem or I can read through the BS and get to his point!

LOL, good night Mortgagemamma

justme111

mortgagemark wrote: »

I do feel know that there is so much unrest in the Broker community regarding the way people are being encouraged to "use" our professional services (thank you Mr Lewis !!) but go out of their way to ensure we do not get paid for our work !!

Why should brokers go out of their way to help people on this forum if so many people are looking to slate our community and the services we provide ?
?

I miss your point. Do people that do not pay you brake the law? No they don't. If they go direct then they must do it not because of being malicious and trying to harm you but because that way seems or indeed is better for them. So it would be your business to generate value to make customers not go direct. And it would be your business to make them see that value. If they don't need it or don't see it - fair enough, they are just not your customers. If you are so sick about people using you then charge for advice.
Just imagine the dentist who advertises free consultation wallowing clients do not take his treatment plans but going somewhere else and blaming them for using him:D

Dan_Collins_2

justme111 wrote: »

I miss your point. Do people that do not pay you brake the law? No they don't. If they go direct then they must do it not because of being malicious and trying to harm you but because that way seems or indeed is better for them. So it would be your business to generate value to make customers not go direct. And it would be your business to make them see that value. If they don't need it or don't see it - fair enough, they are just not your customers. If you are so sick about people using you then charge for advice.
Just imagine the dentist who advertises free consultation wallowing clients do not take his treatment plans but going somewhere else and blaming them for using him:D

I get your point and agree to a point.

There is a kind of client out there that will waste your time, use your time and not give a monkeys and no matter what you do they will go direct or already have made an application and just want you to confirm the deal is the best one.

They are not breaking the law, just wasting our time and being a pain in the back side.

Before you come back with maybe I dont offer good value!

We have tried some new lead sources over the last month. They are telephoned by the company and a mini fact find has been done. We are not allowed to call them and the apt is pre booked. So far out of the 6 or 7 the guys who are trying it have seen the clients have already had a deal and wanted to check it was the best! Each one was open and did not give a stuff about our time! They did not know if we were good or not, they had not intention of using us!

I have ranted on a bit to make a small point. Imagine you are on commission only, and people at work kept saying they would do something, used your skills and never paid you??

Anyway, I am tired so sshould stop there good night all! :beer:

justme111

Dan_Collins wrote: »

So far out of the 6 or 7 the guys who are trying it have seen the clients have already had a deal and wanted to check it was the best! :beer:

So why are you sure they would not go with you f you found them better deal than they've already sourced?
I think the system is to blaim, you should be paid on a fee basis so no issues like that would appear.

Dan_Collins_2

justme111 wrote: »

So why are you sure they would not go with you f you found them better deal than they've already sourced?
I think the system is to blaim, you should be paid on a fee basis so no issues like that would appear.

An up front research fee would put the time wasters off, but it would also put the real clients off.

To be honest its part of the job. It gets up your nose but you live with it! I was just highlighting it!

MortgageMamma

I have to say after reading all this, I have had clients come to me (and I'm sure other brokers have) that have already sourced a deal for themselves on the internet or whatever, I've confirmed its the best and they have still done the business with me. People buy people as well as advice.

I've also had clients come to me who were planning on going to Britannia, First Direct, Yorkshire Building Society etc and I've sourced for them and found nothing more competitive. There have been occassions where those clients have said "no I'd rather not go to Britannia, we value the ADVICE more than the £65 I'm going to save every month, so we will go with whoever is next best etc"

The point I am trying to make is not all clients are rate/savings obsessed. Some clients come to a broker because they like the assurance of having something that meets their needs fully and they value the indemnified advice. Many of them have had horrendous experiences when dealing direct with lenders and see the value in our service before their bum hits the seat.

I think the thing to do is examine the way you deal with clients and see how you can improve. send feedback questionaires about your service after the transaction is complete and the clients free to say what they want. If you invest your time into a client freely without being worried they are a timewaster and get them to relax around you they will most likely do the business.

And don't forget these people who do go direct may be back in the future for advice and go through with the transaction. Its happened to me. Just because someones gone quiet on you doesnt mean they have gone direct - some of them just delay their transactoins for other reasons.

MM

Dan_Collins_2

MortgageMamma wrote: »

I have to say after reading all this, I have had clients come to me (and I'm sure other brokers have) that have already sourced a deal for themselves on the internet or whatever, I've confirmed its the best and they have still done the business with me. People buy people as well as advice.

I've also had clients come to me who were planning on going to Britannia, First Direct, Yorkshire Building Society etc and I've sourced for them and found nothing more competitive. There have been occassions where those clients have said "no I'd rather not go to Britannia, we value the ADVICE more than the £65 I'm going to save every month, so we will go with whoever is next best etc"

The point I am trying to make is not all clients are rate/savings obsessed. Some clients come to a broker because they like the assurance of having something that meets their needs fully and they value the indemnified advice. Many of them have had horrendous experiences when dealing direct with lenders and see the value in our service before their bum hits the seat.

I think the thing to do is examine the way you deal with clients and see how you can improve. send feedback questionaires about your service after the transaction is complete and the clients free to say what they want. If you invest your time into a client freely without being worried they are a timewaster and get them to relax around you they will most likely do the business.

And don't forget these people who do go direct may be back in the future for advice and go through with the transaction. Its happened to me. Just because someones gone quiet on you doesnt mean they have gone direct - some of them just delay their transactoins for other reasons.

MM

It does swing both ways! But you have to admit, they are out there!

I have a client tha I have never done business with, so not really a client lolm but I had had more business from them than any other client!


Then again this is not a spot light for how good a broker we are is it?

MortgageMamma

That wasnt the point I was making. I was trying to talk about perception. with some people the glass is always half empty!

td

I think mortgage brokers should post on here and everyone who take their advice from here should realise that they are in efect getting free advice which could be right or wrong for their situation and they should then do their own research or get in touch with a mortgage advisor properly if they don't wantt o do their own research etc.

I personally wouldn't want to take what anyone said on here and use it without checking it out for myself first and I wouldn't rec anyone else did either - unless you pay someone to take a risk for you do some of the hard work!

I have used a mortgage broker from mse and was totally happy and will use him again if nec.

I also think it's interesting when mortgage brokers disagree on here as it gives diff perspectives on different problems, and they would disagree because they r nor working for a particular client and aren't therefore tailoring their advice to anyone in particular and aregiving their personal views.

If you want personal advice you ahve to pay for it in some way shape or form, if you want lots of advice that you can make your own mind up from then come on here.

td

mortgagemark_2

HelpWhereIcan wrote: »

I would not be wasting my time with mortgages if I was lucky enough to own finetune (my web link).:rotfl: :rotfl: :rotfl:

Not on about that - was on about your business card details on your profile - not part of Sesame Network then ??

Anyway better things to do than argue with you.