Help with Natwest...

natweststaffmember

Ryan_W wrote: »

Well, I still haven't heard anything back from Natwest.... What shall I do now? They're still charging me £35 a month for nothing?! Anyone recently reclaimed there charges from Natwest that can help me?

Much appreciated,

Ryan

Did you receive any response whatsoever? Which address did you write to? Furthermore, do you think you fall into the category of hardship
http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/disp_monthly.pdf
Annex 2

Ryan_W_2

Yes I do feel that I fall into that bracket... Can you help me out then?

I received one letter in April saying that they were waiting for the OFT case to be concluded before processing any applications... I've heard nothing since.

Many thanks,

Ryan

krisskross

Ryan_W wrote: »

Well, I still haven't heard anything back from Natwest.... What shall I do now? They're still charging me £35 a month for nothing?! Anyone recently reclaimed there charges from Natwest that can help me?

Much appreciated,

Ryan

what exactly is the £35 for each month?

Ryan_W_2

It just comes up as charges, I haven't gone over my overdraft in months, but it still shows next to the £12.50 charge for having a Natwest Gold account...

natweststaffmember

Ryan_W wrote: »

It just comes up as charges, I haven't gone over my overdraft in months, but it still shows next to the £12.50 charge for having a Natwest Gold account...

Are you aware that the £12.95 charge for the NatWest Advantage Gold account is NON CLAIMABLE. If you are in hardship, convert that account back to a current plus account.

Ryan_W_2

Yes I know it's non claimable, I haven't put in a claim for it.

Can anyone help me out? I'm living in my maxed out overdraft and am really finding times hard at the moment.

Regards,

Ryan

natweststaffmember

Ryan_W wrote: »

Yes I know it's non claimable, I haven't put in a claim for it.

Can anyone help me out? I'm living in my maxed out overdraft and am really finding times hard at the moment.

Regards,

Ryan

Ryan, where did you send the letters to? Have you still got an advantage gold and if you are in hardship, why(the adgd not been converted to a current plus)? Where was the letter sent to? Was it sent recorded/standard delivery?
I would love to help but difficulty is knowing what stage you are at. Did you send one or two letters?

Ryan_W_2

The letter was sent to:

Customer Service Response Unit
The Cornerstone
60 South Gyle Crescent
Edinburgh
EH12 9WF

I sent it first class recorded.

I've not changed my account since I save money using the perks of the Advantage Gold account.

I have only sent one letter, the initial claim letter copied from this website.

Ryan

natweststaffmember

Try this
http://www.natwest.com/personal/current-accounts/g6/overdraft-charges-update.ashx
point number 7 and maybe that might be the way to go to see if they have even received your claim.

Ryan_W_2

Thanks a lot. I'll give them a call tomorrow and see what they say.

I'll shall report back with the info they give me.

Ryan