help someones got into my additions acount and placed £1000 order!

lindseykim13

They ordered a hd tv £650 an ipod £200 and a phone which somehow cost £200! luckily enough i managed to stop them from sending the goods out this morning and they have frozen the account, am waiting to be given a personnal case assistant who will change my account and give me a special password (oh the joys) they confimed to me that the order had been placed online so that mean they either had my email and password or account no. and password i have no idea how as it's not an easy one to guess, i have changed them all now anyway. Nothing else seems to have been touched but will be keeping a close eye on everything. Whats got me worried is they could be opening new accounts and god knows what else with the info they must have on me.

supermezzo

Have you run a spy-ware/virus check on your PC too?

pinkshoes

lindseykim13 wrote: »

the order had been placed online so that mean they either had my email and password or account no. and password i have no idea how as it's not an easy one to guess, i have changed them all now anyway. Nothing else seems to have been touched but will be keeping a close eye on everything. Whats got me worried is they could be opening new accounts and god knows what else with the info they must have on me.

The problem with these online accounts is that it stores your credit card details, so that if someone gets hold of your password and email address, or account number, they can easily purchase stuff.

Getting hold of these details really isn't hard. I'd check your computer for spyware or keyloggers, as this would allow someone to monitor every key you press, so easy to get passwords.

Make sure your password isn't a word in the dictionary. A random mixture of letters and numbers. Guessing isn't a problem for someone who can just run a program that will cycle through every word in the dictionary in a matter of minutes! Other programs will combine them with known numbers i.e. date of birth, so cracking alot of passwords is easy!

Best of all is to check that your credit card isn't stored on your additions account, so you have to type it in each time.

LUISAUNTY

i had similar thing happened only with littlewoods direct luckly for me though no one ordered items

each time i logged on to littlewoods it was bringing up someone elses account details what they had ordered and there contact details etc and statements

i emailed and rang littlewoods direct and they said they would sort it and ask if they could change account number etc but they said it wouldtake too long so i closed my account with them as i feel this is unsafe

response i got were

Dear

---

Thank you for your E/Mail about your account details.

These have been amended 19/02/08 and you should have no further problems.

To enable me to check more details, please confirm your date of birth.

Kind Regards
Customer Support
Littlewoods Direct

Dear

---

Thank you for contacting Littlewoods Direct about our online registration facility.

We are sorry to hear of the problems you have experienced when shopping with us.


It is a fairly lenghthy process to change account numbers
and we do not encourage it as you are unable to use your
account for a time.

Problems like this do occur now and then but we do not forsee
any further problems as you are unable to do anything with
each other's account numbers. We have strict data protection
guidelines to follow.

I do hope that shopping with us will be trouble free from now on.

In order for us to deal with your enquiry, please contact our Authorisation Team for further information on 0844 811 1218 where an advisor will be happy to help you.

Please accept our apologies for any incovenience caused.


Kind Regards
Customer Support
Littlewoods Direct
www.littlewoodsdirect.com

lindseykim13

LUISAUNTY wrote: »

i had similar thing happened only with littlewoods direct luckly for me though no one ordered items

each time i logged on to littlewoods it was bringing up someone elses account details what they had ordered and there contact details etc and statements

i emailed and rang littlewoods direct and they said they would sort it and ask if they could change account number etc but they said it wouldtake too long so i closed my account with them as i feel this is unsafe

response i got were

Thanks for that it might explain it, although i guess a normal person wouldn't make such a big order in 3mins and place 3 diff orders for the same address therfore racking up 3 diff p&p costs. I would like to believe that the above happened but i am doubting it as they wern't just clothes or small items, easily sold on items!
Anyway if they were genuine they will have to explain themselves to the police as i was able to get the address from the email confirmations. Not exactly criminal masterminds as they could have changed the email address registered and then i wouldn't have recieved the confirmations. So i'm hoping they arn't masterminds and not hacked into all my accounts. I have a weekly virus scan and done an extra last night. I am baffled as to how they got my password as like i say it wasn't obvious and comb of letters and numbers. Have ordered a copy of my credit report too just incase. Thanks for all the advice.

Blacksheep1979

grayme-m wrote: »

Maybe OP should burn her computer and all her credit cards, etc, and keep her money under her bed?

Or practise a little common sense and not make stupid comparisons eh?

lindseykim13

Blacksheep1979 wrote: »

Or practise a little common sense and not make stupid comparisons eh?

Do you mind? As you seem to be talking about me rather than to me if not helpful don't post, thanks!

grayme-m

To be honest, I wouldn't get your hopes up that anything will be done to them.

Some 'friends' of the wife at university got a delivery of food from Tesco, paid for on a credit card that none of them owned or had the right to use.

Nothing ever came from it, despite there being a definite place to find the thieves.

RadoJo

To be honest, I always shred anything which shows my name and address on it - just that much information can be used by someone wanting to build up knowledge of your identity, and so many systems go by surname and postcode that it's just not worth throwing anything like that away. I do shred or burn envelopes, as all you need to do is throw away an envelope with your name and address and then a bank's logo on it, and a potential fraudster can easily ascertain where you keep your money!

The real Hustle showed how you could get a locksmith to break into a house with just a name and address and any bill showing these details - all she needed was a bill from the bin and she cerated a gym card with her photo and the same details. She posted a fake wallet through the door with photos of her in it, so it would look like she lived there and wham bam, the locksmith let her in and was even more reassured when he saw evidence of her in the house. She paid him with a fake cheque and nobody would have been able to do anything unless the locksmith was lucky enough to see her around and recognise her!

Of course these scenarios are worst case, but when it's so wasy just to shred, burn or otherwise render unreadable your personal details, it makes sense to do so.

Blacksheep1979

lindseykim13 wrote: »

Do you mind? As you seem to be talking about me rather than to me if not helpful don't post, thanks!

well I think practicing a little common sense and being a little wary is a great piece of advice ie don't throw out stuff with anythign sensative on, don't have simple easy to guess passwords that are the same for your email, banking and other things and don't click on random links on the internet. Of course if you don't think this is good advice it may explain why you are in the predicament you are now...