Orchid dialler - problem trying to download routing table

twhitehead

After reading all the things about updating times I thought I would just check mine. Took lots of tries and a very patient Orchid man. No idea how I did it but it is now OK. Cannot emphasise enough how helpful the Orchid man was, particularly as I only spent £16 (or so) in the first place on a dialler. Considering the time they must have spent trying to sort my problems out they cannot be much in profit by now.

hollie.weimeraner

twhitehead wrote:

Cannot emphasise enough how helpful the Orchid man was, particularly as I only spent £16 (or so) in the first place on a dialler. Considering the time they must have spent trying to sort my problems out they cannot be much in profit by now.

I have just bought the V4 dialler and have had problems with the software (particularly when using it with Win XP Pro). The only way I can connect is via my laptop which runs Win ME. Anyhow I have also emailed Orchid and they have been tremendously helpful. My system is now up and running , having just signed up to the Primus free evening and weekend service. Orchid are selling loads of these diallers (a lot of them have been bought by MSE members) along with their other services so I can't see them going out of business:)

santana-mx3

the_devil_made_me_do_it wrote:

Hi Jem, assuming your routing table is set up properly ect.. try this, it resets the dialler and calls home:

lift handset and dial **#0000*01536272200*1 then replace handset

lift handset and dial **#0000*1*8 then replace handset

lift handset and dial **#0000*0** then replace heandset

lift hand set and dial **#0000*0*7 then replace handset

lift hand set and dial ***12#4567890*3 then replace handset

the little red light on the dialler will flash a few times. After a few mins, check your routing table on CW client, you will know if the dialler has called home or not if you put on your name and password, once main page has loaded, click on product ( and find your dialler ), double click on your dialler details, a details box should come up at the bottome of that page, and if there is a " active routing table - get started & a " new routing - get started" that's a good indication you have had a success. Good luck!!

These instructions are so good. I had 3 diallers which wouldn't dial home to update (1 new straight out of the box for a Telewest line, the other 2 only a few days old and with the initial routing table successfully loaded but no further updates possible). In all 3 cases this solved the problem and I was able to get the updated tables onto them. Brilliant.:j

Anon

Instructions under post 9 above to reset the dialler did the trick and corrected the problems - thank you.

Anon

ginger_nuts

ginger_nuts wrote:

I did all this to get my dialler going ,but it didnt work on my parents dialler (BT line ) now waiting for a new dialler with a powerpack .

I got a new V4 plus dialler ,but it wont divert daytime calls ,and it wont phone home .Orchid gave me a reset code for the call timer **#0*6
followed by all the codes on post 9 ,it still wont work .Waiting for next email from orchid.

ginger_nuts

ginger_nuts wrote:

I got a new V4 plus dialler ,but it wont divert daytime calls ,and it wont phone home .Orchid gave me a reset code for the call timer **#0*6
followed by all the codes on post 9 ,it still wont work .Waiting for next email from orchid.

I am now sitting here with 3 diallers and I cant get any to work .The latest 2 are the V4 plus and I get a crossed line when i plug it in . I phoned BT last week to get the line check they said it was ok ,I phoned BT again last night
with the dialler installed and BT could hear the crossed line .Bt will be out on Thursday to fix .I didnt tell BT I have a dialler .Has anyone else got crossed line with a dialler .

steven_cardwell

Beware when trying to update/force home the dialler, i had problems with my CW Client, and getting the dialler to accept what was on the updated CW Client, for instance i wanted to use 18185 for mobiles, but the dialler was still going thru' 1899.

I ended up emailling Orchid, who to their credit, sorted the problem out, however when i have checked my BT statement, i have quite a few ringbacks ( i was getting really stressed that the box wouldn't accept the new routing info, and i have 40 odd shots at getting the dialler to update) at 5p a shot to Orchid, with myself trying to update the dialler, if the dialler is set up (originally) for 18866 for home calls, why did the call backs appear on the BT bill?

I have set up for Primus, free evening and weekend calls, so my question is, if the dialler has to phone home, what bill does it appear on, 1899 that i have set up for daytime calls, or the CPS which from today is Primus?

This is a slight worry, as i don't really want any "hidden" charges appearing on a bill, that sort of puts down the actual point of the dialler, especially if the product isn't going to use it's own routing table!