75% sale at Tesco direct - new lines added

deanos

keith99 wrote: »

Its about time trading standards or whoever looked into this refund scam. They all manage to take the money quick enough but always it takes like you have said, 3-5 days. Its a con and needs sorting.
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Stop talking rubbish, they quote 3-5 days to cover themselves, in reality its usually the next working day, ive had hundreds of refunds over the years from various places and its always been like that.

jemclajess

Noah'strolly wrote: »

I had the same problem but did manage to force it open. The other problem is the padding its a nightmare to stretch around the trampette and deffinitly not something you could do every use. If I'd known you couldn't fold it for storage I'd have got the cheeper one. I also got a wind up radio/torch which i will be taking back as its rubbish.

Glad you managed to get yours together but like you say even if I got it together I wouldn't want to spend 1 hour every day doing it!!!! Where I have tried unsuccessfully to put it together it has got a little scratched etc... and like I said it is heavy and my local Tesco's (a bus ride away) is a Metro so I can't take it back there. My Tesco's Extra is a couple of miles away. On my invoice it does mention about returning heavy unwanted items via courier but does say that heavy items (which are NOT marked with a diamond shape) cannot be returned via store anyway and have to be returned via courier. This trampette IS marked with a diamond which means I can return it instore. I'm not sure then whether they will collect it via courier if it is marked as being able to return instore? I hope I make sense!!! I have been too busy to telephpone them this week and off to work soon but may ring them Monday (when the kids go back to school!!) What do you think:question:

cruella_de_vile

deanos wrote: »

Stop talking rubbish, they quote 3-5 days to cover themselves, in reality its usually the next working day, ive had hundreds of refunds over the years from various places and its always been like that.

It's not rubbish! It has just took 3 days for Tesco to refund me for an item that was out of stock. It nearly always takes 3/4 days from any retailer to process a refund.

deanos

Im mean its rubbish saying its a "refund scam"

*Louise*

cruella_de_vile wrote: »

It's not rubbish! It has just took 3 days for Tesco to refund me for an item that was out of stock. It nearly always takes 3/4 days from any retailer to process a refund.

And 7-10 days for flipping Argos (18 for me at christmas time!!!) :rolleyes:

cruella_de_vile

deanos wrote: »

Im mean its rubbish saying its a "refund scam"

Oh ok. Sorry!

It does bug me though that it takes days to get a refund, they manage to take the money instantly but take days to get it back to you.:)

keith99_2

deanos wrote: »

Stop talking rubbish, they quote 3-5 days to cover themselves, in reality its usually the next working day, ive had hundreds of refunds over the years from various places and its always been like that.

How dare you take that tone! Disagree by all means but dont abuse me. Its people like you who are causing so many arguments on here.

keith99_2

cruella_de_vile wrote: »

Oh ok. Sorry!

It does bug me though that it takes days to get a refund, they manage to take the money instantly but take days to get it back to you.:)

It takes seconds to process a payment and '3-5 days' for a refund. I call it a scam and a way of making extra interest. Thats how i see it, call it what you want, but however you look at it, its wrong.

saintscouple

If you’d like to discuss Tesco Direct service related topics please continue your discussion in The (Consumer) Vent Board. While it’s easy to wander off-topic that often prevents newbies finding the information they want quickly and easily (please see this rule). Please keep this thread on topic.

Noah'strolly

jemclajess wrote: »

Glad you managed to get yours together but like you say even if I got it together I wouldn't want to spend 1 hour every day doing it!!!! Where I have tried unsuccessfully to put it together it has got a little scratched etc... and like I said it is heavy and my local Tesco's (a bus ride away) is a Metro so I can't take it back there. My Tesco's Extra is a couple of miles away. On my invoice it does mention about returning heavy unwanted items via courier but does say that heavy items (which are NOT marked with a diamond shape) cannot be returned via store anyway and have to be returned via courier. This trampette IS marked with a diamond which means I can return it instore. I'm not sure then whether they will collect it via courier if it is marked as being able to return instore? I hope I make sense!!! I have been too busy to telephpone them this week and off to work soon but may ring them Monday (when the kids go back to school!!) What do you think:question:

I supose, in your situation, I'd ring them and explain. The description of the item is misleading and you want a refund. Fortunately I have room to leave it up, although I wasn't planning to. It's now in the conservatory next to the kid's trampette so we can bounce together but it might end up on its end in the garage when it gets in our way.