Rip off carpet purchase HELP!

shellsuit

tinkerbell84 wrote: »

doesn't it cost money to cancel cheques

I don't think it does if you report them lost or stolen, but I don't know what OP would have done in her case.

markchap

zarazara wrote: »

I didnt queery when writing the cheques as i didnt want a row

And you think he's gonna be happy when the cheque "bounces"?! he's going to want to know why, which I'm sure will create some form of confrontation.

Brooker_Dave

markchap wrote: »

And you think he's gonna be happy when the cheque "bounces"?! he's going to want to know why, which I'm sure will create some form of confrontation.

Cancelling cheques leaves you at the mercy of the courts.

Carpet man may well just sue you for the full amount and win easliy.

The fact you stopped the cheques makes you look very bad in the eyes of any court.

Brooker_Dave

shellsuit wrote: »

I don't think it does if you report them lost or stolen

Isn't that fraud or obtaining goods by deception?

Brooker_Dave

zarazara wrote: »

I arranged for a carpet shop person to call and measure up the stairs and hall for a carpet. he called, measured and was about to leave when I stopped him asked how many yards we'd need and the cost of fitting.
he said fitting would be £50-£55 and we'd need 13-14 yards
said to pay shop for carpet and fitter direct for fitting.
fitter came with carpet today and I was suprised to see it was the same man who measured up. Job completed , carpet nice and I am pleased with work quality but we have a large piece of carpet left over, the fitter , who I believe to be the shop owner said "they've sent too much must be end of a roll".
I was given the invoice, paid it by cheque and paid him for fitting by cheque he charged £90 for fitting.
When I checked the invoice I noticed it doesnt state yardage just says "quantity 1 " and a total price in the price colunm. I measured up the new fitted carpet and its no more than 11 yards, I've been charged for 14 so have actually paid for the big left over piece and other small pieces.
the carpet is plain with no patten repeat.
All in all its about £100 overcharged inc the extra for the fitting.
So I've cancelled the cheques and intend on posting a cheque to the shop for 11 yards of carpet and £55 for fitting.

I think there is some correct wordage to use in the letter to accompany the cheque is it "best and final payment"?

please help me I cant afford to be ripped off like this I only earn £6 an hour and its taken me a year to save up for the carpet in the first place.

You always have to order more than you actually need to account for the shape of the room/stairs etc.

If I were you I'd send some cheques to replace the ones you stopped before you end up in court.

geo555

Did the fitter supply gripper rods and door bars? If so he would of included these on the fitting charge.

jinnan_tonnix

I think that canceling the cheques was a mistake.

This looks like a simple mistake that could be sorted out in the carpet shop. It sounds like you've been overcharged for carpet, so this should be a simple matter. Why not take a photo of the left-over roll and show it to the shop to back you up. If they see a huge roll it will give weight to your argument.

But two important points:
1. Don't make the mistake of thinking that any carpet left over was unneeded - sometimes the shape of rooms means that they have to order more carpet than you'd think necessary to carpet the floor in one uniform piece.

2. Experienced carpet fitters are normally very good. How did he measure? Did he just look at the room? If he didn't accurately measure (with a tape measure), then he's at fault. They must allow extra; to specify a length of carpet to tight tolerances would invite disaster. Measure how much carpet was actually needed for job. Perhaps your job came at the end of the roll, so the shop didn't bother cutting it for your job and just sent the whole roll, effectively not charging you for the extra.

I'd write fresh cheques out for the CORRECT amount (i.e. the quantity of carpet you needed, not the amount you received) plus the fitting charge which he quoted, and take them to the shop. If they argue, ask them to come out again and remeasure and tell you how much carpet was needed. Call their bluff.


By the way, the bank will charge you for stopping the cheques.

Good luck, but act quickly.

peediedj

we recently gotv a new living room carpet fitted by carpetwise,we gave size and they rounded it off to nearest give or take a few iinches,payed carpet fitted cash on the day,very happy with it in all cost us about £350 for a 16ft by 12 ft carpet

hollydays

It is still niggling me-there is a difference between an estimate and a quote. You would expect a decent carpet fiting company to give you a quote (written) rather than an estimate (usually verbal).

Which were you given.