Northern Rock bonus

bristolleedsfan

gwapenut wrote: »

Did they make you send off fresh identification documents when you opened the account? Normally such documents are not required for "existing customers". If they insisted on ID from you, that would strengthen your position

From experience PLCs and Building Societies often ask for ID to be reverified when opening a new account even if someone is an existing customer and their is neither a name nore an address change.

( Can depend on how long ago ID was previously verified and whether the customer relationship has been on a face to face basis or non face to face basis.)

If someone is an "ex customer" and a new account application was being made ID would most certainly need to be verified whether by electronic or paper document means.

FridaysVictim

I've opened a few accounts (currently have 14 live one's with different institutions) without sending any form of paper Id . but I can't remember which they were .

I believe they used a credit reference agency and the Census but I am assuming that .

I didn't send anything to Northern Rock this time as far as I can remember but that wouldn't be relevant in this context in my opinion .

Edit: I applied for an account with Kaupthing Edge online 20.03.08 and received my account number today without using paper Id.

FridaysVictim

I see Northern Rock are reducing their Tracker Online rate to 6% (inc. potential 1.24% bonus) from 04.04.08 .

bristolleedsfan

FridaysVictim wrote: »

I see Northern Rock are reducing their Tracker Online rate to 6% (inc. potential 1.24% bonus) from 04.04.08 .

NR have had savers flooding in according to this :

http://www.citywire.co.uk/personal/-/news/money-property-and-tax/content.aspx?ID=299678&Page=1

FridaysVictim

Well I hope they haven't received a bonus from Northern Rock in the last 10 years as they'll only receive 4.76% on their savings from 04.04.08 . Not even covering inflation .

(I know I used the word "bonus" and not "introductory bonus" :-) but Northern Rock will just turn around and say it was an "introductory bonus" even though they only used the word "bonus") .

Had a conversation Thursday with a young lady from the FSA who phoned me about my complaint . She said she would email me with their definition of the word "Customer" . Of course nothing arrived as they probably don't have one .

Meltdown_2

FridaysVictim wrote: »

Had a conversation Thursday with a young lady from the FSA who phoned me about my complaint . She said she would email me with their definition of the word "Customer" . Of course nothing arrived as they probably don't have one .

Well you can look it up yourself here - it's not one that is easily digestible, though.

bristolleedsfan

Meltdown wrote: »

Well you can look it up yourself here - it's not one that is easily digestible, though.

And here is the reward for apparent FSA Officer(s) failure. :rolleyes2

http://www.dailymail.co.uk/pages/live/articles/news/news.html?in_article_id=548751&in_page_id=1770&ito=newsnow

MarkyMarkD

Meltdown Thanks for that definition.

You have to follow it through a few hoops, but effectively customer = private customer (in this context) = a form of client. And client is anyone that a regulated firm has conducted regulated business with. It does not say that you ever become an ex-client and therefore an ex-customer. So NR's definition doesn't conflict with the FSA's, IMHO.

FridaysVictim

Thanks for finding that .

Having trouble getting my head around it though .

It doesn't actually describe what a customer is .

"Customer" : a client who is a private customer or an intermediate customer."

Just says a client is a customer .

Like describing water as a liquid without saying what water actually is .

It's late on a Saturday night :-)))))

FridaysVictim

Realising I'm just a humble peasant and not a banker (yes that was a "b") I'd have defined "Customer" as :

"Customer" : Someone to whom goods or services are currently provided utilising an agreement or contract (containing terms and conditions to which both parties would agree to adhere) and , in the case of a Bank , an Account through which financial transactions are recorded .




Edit: Aaargghh ! My fingers arn't doing what my brain tells 'em to do .