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e2save and Vodafone, How to check allowance?

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fayraz
fayraz Posts: 625 Forumite
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Hi,

I got a Vodafone deal from e2save, but how do I check my remaining allowance and balance?
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  • windym_2
    windym_2 Posts: 5,257 Forumite
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    I am not sure if you are PAYG or contract. But on my contract, I just dial 191, select option 2 then option 1 and within 30 seconds I get a text telling me the balance. It is not completely up to date, but within a day or so. The other thing you could do, is reset your message and call counters.
  • fayraz
    fayraz Posts: 625 Forumite
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    I am on contract with e2save.
  • windym_2
    windym_2 Posts: 5,257 Forumite
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    Give 191 a go .... it is a free call.
  • Harry_Azol
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    windym wrote:
    I am not sure if you are PAYG or contract. But on my contract, I just dial 191, select option 2 then option 1 and within 30 seconds I get a text telling me the balance. It is not completely up to date, but within a day or so. The other thing you could do, is reset your message and call counters.
    when I do that on my Vodafone contract ordered through OSPS (billed through the same CPW billing as e2save) it rings and puts me through to someone? :confused:
  • windym_2
    windym_2 Posts: 5,257 Forumite
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    Crikey thats lucky I never get a human!

    Seriously, don't know what to suggest other than 191, press 2 then press 1. Ive just done it and got my text back.
  • fayraz
    fayraz Posts: 625 Forumite
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    I just tried 191 and got put through to an operator?
  • Woby_Tide
    Woby_Tide Posts: 5,344 Forumite
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    did you ask them how much of your allowance was left?
  • fayraz
    fayraz Posts: 625 Forumite
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    Yes I did.
  • Harry_Azol
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    fayraz wrote:
    Yes I did.
    what did they say?

    I've tried a couple of times now and they keep saying they have no record of my account, and to contact whoever bills me (CPW).. but the only number they list for vodafone CS is a 0870 number.. :mad:
  • windym_2
    windym_2 Posts: 5,257 Forumite
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    Have you tried looking up the 0870 number on the saynoto0870 website?
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