DSR's - Educate Buyers?

Jakg

After a quick Google it seems either a lot of buyers aren't sure what the Star ratings actually mean, or that eBay are knocking sellers down a peg or two.

Would it be rude to explain the stars to buyers, and how giving a 4 versus a 5 is actually a VERY big difference for a seller?

ormus

im a fairly regular ebayer and ive no idea what the stupid stars mean.
i just leave the pos FB (mostly) and click.

Time2Go_25

Jakg wrote: »

After a quick Google it seems either a lot of buyers aren't sure what the Star ratings actually mean, or that eBay are knocking sellers down a peg or two.

Would it be rude to explain the stars to buyers, and how giving a 4 versus a 5 is actually a VERY big difference for a seller?

Please do, if it was done properly 3 would be the norm, leaving 1 and 2 to register issues and 4 and 5 to reward good service. As it happens I believe 4 to be "very good" and 5 to be exceptional, wihhc makes the 4.3 you need to maintain a bit stupid.

But that's Ebay for you.

soolin

We've been muddling through with stars on Amazon for ages now..and it is very difficult to keep a perfect rating.

gunsandbanjos

I pretty much always leave 5 stars for everything, unless something has gone wrong. Kind of thought thats what everyone did

charlies_mum

The stars are a farce - I sell postcards, and scan them back and front. I mail the buyer once the auction finishes, and then advise them when the item is posted. I post everything within 48 hours, and don't mark my postage up.

I still only have 4.8s, so have no idea what you have to do to get a 5

eyelinerprincess

Unfortunately, Charlies_mum, you can't please all of the people all of the time, there's always going to be some idiot that insists that something being delivered the very next day by first class, or that thinks that P&P is just the cost of the stamp.

Time2Go_25

charlies_mum wrote: »

The stars are a farce - I sell postcards, and scan them back and front. I mail the buyer once the auction finishes, and then advise them when the item is posted. I post everything within 48 hours, and don't mark my postage up.

I still only have 4.8s, so have no idea what you have to do to get a 5

Yes but that's exactly the problem with the feedback and the stars. In feedback andy thing less than a +ve is regarded as bad, whereas really neutral should be the norm and now for the stars unless people get a 5 they think something is wrong, whereas 3 is a better norm to leave 4 and 5 to reward and 1 and 2 to punish good and bad performance.

StaffsSW

There is a seller in the US that is selling information stickers to send with outbound goods - http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=380000792219

I'm not sure yet if this is a good idea, or if it may tempt the malice out of people.

Anything would be better than the current shambles that suggests to buyers that 4 stars are good, but in reality it is not good enough for eBay seller standards.

MiniLaura

it seem if u have a rating of 4.3 on one star then ur listings are demoted to bottom regardless of time less!! I just sold a lot of items for a lot less than their worth, noticing in last hour this?! really angry that nothing flagged this up to me before

littlemissteapot_2

i print labels out on comp saying
MANY THANKS FOR BIDDING ON MY ITEMS IF YOU ARE NOT HAPPY ON ARRIVAL PLEASE CONTACT ME BEFORE LEAVING FEEDBACK

and on listings I put

I try to keep my postage costs to a minmum & always recyle where possible

ie jiffy bags etc.

that tends to keep them happy & my star rating is quite high

hope that helps