T-Mobile frustrations

illuminate

Had the misfortune to get my Vario II lifted off my person while abroad this weekend. No insurance (idiot !) so I've no gotta a shop around to come up with a solution.

Now get this......I was perfectly happy with the deal I have £27.50p/m with FlexT+ WnW. Nobody else seems to offer the same value for a combination of device-internet-minutes-SMS-MMS.

I've only got 2 months left of my 18 month contract. So I ring T-Mob to see what can be done.

OK they can send me a replacment SIM for a tenner. Not ideal.... I object that as a loyal customer why charge me a tenner for something that most providers are giving away by the bucket load to new customers. It also leaves me with the problem of being without a phone.

I ask if they would accept me paying up the remainder of the contract, then starting a new deal. They say they are unable to do this and I also wouldn't be able to keep my number.

So I've either gotta stump up a tenner and buy some 90's brick off eBay to see me through the final 6 weeks of my contract. Or sit it out.

Why are they being so inflexible ?..... I'm not asking for anything for nothing and I'm a happy customer who just wants to sign a second contract with minimal fuss having already paid for the first contract in full ?

Instead I'm having to deal with the perils of second-hand phones on eBay just so I can use my phone for a few weeks.

alnsv1000s

Call customer services again and very calmly and politely ask for your PAC code.

You will be put through to Loyalty and Retentions.

Ask again for your PAC code and they will ask why.

Explain that you want to stay with TMobile but you are left with no alternative but to move provider.

You are willing to sign again for 19 months on the same package if they can otherwise you will have no alternative but to move.

The Networks do charge for replacement sims, which I can never understand as without a sim you can't earn them money.

si1965

have you thought about ditching your current number and signing up as a new T-Mobile Customer?

Then you just let your current contract run its course and cancel 1 month from end.

Also Quidco will give you £40 cashback if you sign up through them.

lawbunny

Hey,

Call customer services and tell them you want to cancel and you are happy to pay the early termination fee so they will put you through to upgrades. When you get to upgrades tell them that you would happily accept a contract extension instead ie they upgrade you now, and you agree to another 20 months instead of another 18 (ie you just add the extra 2 months you owe on to your new contract).

They should do it.

illuminate

Well..... kinda given up after a number of fruitless phone calls.

Option to agree an extended contract has apparently been removed from the CS operators.

In the end the best I could manage was bringing forward my upgrade date by a week () and getting them to waive the tenner charge on my replacement SIM.

So the SIM is on its way from T-Mob and if they can't offer me a decent phone in a few weeks ... then so will I.

polkadot

illuminate wrote: »

Well..... kinda given up after a number of fruitless phone calls.

Option to agree an extended contract has apparently been removed from the CS operators.

In the end the best I could manage was bringing forward my upgrade date by a week () and getting them to waive the tenner charge on my replacement SIM.

So the SIM is on its way from T-Mob and if they can't offer me a decent phone in a few weeks ... then so will I.

Im having the same problem (in terms of t-mobiles inflexability). My fiance was due an upgrade and so called to order a new phone. He opted for an MDA touch plus as he already has an MDA and likes it, except for the wear and tear). He was told he wouldnt need to "pay in" for this one, and considering our current that was great. The cs agent tried to get him to take a new Blackberry, for which he would "only" need to pay £107. He adamantly told her a)he didnt want to pay in and b)he didnt want a blackberry.
Needless to say...the blackberry arrived yesterday:mad: .
I called them and they said they could see we got the wrongphone from their notes and the best they could do was send us a silver bag-we could record it back to them (5-7 days process and pay for record) and if the touch plus was still in stock theyd send it to us. If not-I guess we go back to the beginning. (gosh this is getting long-sorry)
I suggested that they arrange for a courier to bring us the correct phone and collect the wrong one-I was told I was being pathetic and making silly demands.
When I asked if they could arrange for us to pick up the right one in the store I was told it wasnt the procedure. (This is the third phone call now) I then asked to speak to a manager and was told they would phone me. I was expecting a woman to phone me, a guy phoned and started with "Ive heard the story and will tell you it cant be done. When I asked why not I was told my fiance had infact ordered the blackberry as per their notes. I asked if he would listen to the voice recording and was told they didnt EVER have access to those as they are only for training purposes. Now Ive spent many years in call centre environ ments and was a QA. If ever there was a "training session" needed, I could be asked to find the relevant calls off the system. I told him that and he told me then that they dont record their calls but are obliged by law to say they do . He finished talking to me by asking if there was anything else he could help with. Obviously this was laughable so I told him not to worry with formalities and he said that was fine-"at least Im not weird" and with that he put the phone down in my ear.

Does anyone have any idea if tmobile does record their calls and how I can get this sorted out?