Virgin Media Broadband/Phone Line

poshpixie

Hi,

I have virgin media broadband and phone line with them (cancelled tv package) do i need a phone line as i dont use the landline and it would save me roughly £15 a month.

also i rung them up few weeks ago as my mate says he got 2 for £20 deal as an existing customer but when i rang them they said it was for new customers only i argued the fact that my mate was existing but they were adamant it was for new customers only - are they takin the mick ?

thanks

malamute

If you are over your contact period just phone them up and ask for your MAC tell them you are considering leaving and they will no doubt offer you the deal or some other incentive to make you stay.

Cancelling your Virgin Media service

Cancellation number: 0845 045 0709

When calling the cancellation line, please ensure that you know your Virgin Media email address, postcode and the answer to your security question for identification purposes.
Opening hours:

The cancellation line is open between 8am and 8pm, Monday to Friday and 9am to 5pm on Saturday.
Your email address and account details

Unfortunately, if you decide to leave Virgin Media, you will lose your Virgin Media email address and the contents of your mailbox once your account is cancelled.
Moving home:

If you are moving home, you don't need to cancel your Virgin Media Broadband account. Simply tell us where you’re moving to and we'll do the rest – there is no charge for moving your broadband account to a new address and we may even be able to get it up and running shortly after you've moved in! Further information on moving your broadband account to a new address can be found in our FAQs.
Changing to another Virgin Media Broadband Plan:

If you want to move from one Virgin Media Broadband Plan to another, you don't have to cancel your account. Simply visit our package change section and selec

jayencee

I asked Virgin for my MAC no as I am leaving them and they insisted that they do not have MAC numbers! Sky are insisting that they cannot take over my broadband without the MAC number so someone is telling porkies here.

Is it true that Virgin do not have MAC nos?

Farway

Are you Virgin cable or landline?

Landline would have MAC no, cable I do not know, but at a guess there would not be one because there is only one cable BB provider, Virgin, so no else to move to on cable anyway

malamute

This is for ADSL Users not Cable



What is a MAC code?

• You use MAC code to switch broadband providers without a downtime on your internet connection.*
• MAC Is abbreviation for Migration Access Code and is 17-18 digit alphanumeric code.

How to get MAC code?

• You need to call your broadband provider to get your MAC code - use the number listed below

To get your MAC Code please call: 0845 045 0709

You don’t have to be afraid to request MAC code as your broadband provider must supply you the MAC code within 5 days according to the UK law. Have your home phone number ready or your broadband customer reference as the customer service will want to confirm your identity. Requesting a MAC code does not mean that your contract will be terminated. In fact, you should terminate your contract after you have arranged a new contract with your new broadband provider. In this way you will not have any major downtime on your internet connection.
The majority of the UK broadband providers will send you the MAC code via the email in 24 hours. Once you have the code you can then switch to your new provider

poshpixie

didnt really answer my question really all i wanted to know was do i need the phone line to have my cable broadband?

malamute

Why did you not say it was cable from the very start the way your post was worded inferred that it was ADSL you were talking about.

Phone Virgin up on their premium line and ask them for any further information you want at least when your wasting their time you are paying for the privilege.
Un-subscribed!!!!

doire_2

Your MAC is printed under your modem

normanmark

doire wrote: »

Your MAC is printed under your modem

Thats different to what the OP is requiring. She's after a Migration Authorisation Code which you give to different providers to transfer the service to them. What you're referring to is the MAC address of the modem, same abbreviation but different meaning

poshpixie

Bargain !!

As it happens NO you dont need phone line for cable broadband, I rang them on 150 then asked lady said no you dont so i said i would like to cancel my phone line then.

She put me through to customer relations and i told him the same (very rarely use landline) and the man offered me the 2 for £20 deal, when i told him i asked for that a month ago and was refused as it was for new customers only he said thats customer services they cant do that but he could

so now im a happy bunny with my 2 for £20 deal saving me around £15 a month and keep the services i had !!!

:j

Yogibear

malamute wrote: »

This is for ADSL Users not Cable



What is a MAC code?

• You use MAC code to switch broadband providers without a downtime on your internet connection.*
• MAC Is abbreviation for Migration Access Code and is 17-18 digit alphanumeric code.

How to get MAC code?

• You need to call your broadband provider to get your MAC code - use the number listed below

To get your MAC Code please call: 0845 045 0709

if you go to start run type in cmd when box opens type in ipconfig/all you will find you MAC address under physical address I was told this today by a gent in Maplins tried it and bingo have my MAC code:T