Ebay Seller Charging ridiculous P&P

Cute_'n'_Quirky

I have had occasion when I have asked the p&p before bidding on an item and have been quoted xxxx price.

Then when I have won the item the p&p has been doubled or tripled and I have had to pay it since the Seller has come up with some magical reason as to why the original quote was not correct.

The cure for this would be to make Sellers list an item's p&p charge at the time of listing the item for sale.

I would never list an item without stating p&p charges - yes it takes a bit more work looking it up for the weight, etc but it is very necessary to do this since so many Sellers think that they can make money out of it

shellsuit

You should have asked what the postage would be, before you bid on the item, then you would have had the choice not to proceed with the sale if you weren't happy with it.

It might not be what you want to hear, but that's what it boils down to.

aqueoushumour01

think of it this way: would you have accepted to pay £2.50 plus 99p P&P? Although charging high postage is against ebay rules, it's the total cost that matters. If I buy a nintendo wii for 1p, I can't complain too much if the postage cost is over £100! If you feel that £3.49 is too expensive for the item you bought, then you are right to be annoyed. The only thing you can do is either pay or take the hit. If the seller negs you, neg them back and try to get a mutual withdrawel.

Anyway, it serves as a lesson to everyone. I for one will make sure I contact the seller to ask for P&P costs and then make my decision on whether the overall cost is acceptable.

Brooker_Dave

princesspoppypop wrote: »

Ive recently purchased an item weighing 10g for 99p on Ebay, the postage wasnt stated on the listing but when I got the invoice through the seller wants £2.50 for second class.:mad: I emailed to query this with the seller who was very rude.:eek: .. and basically said its costs her £3.49 to pack each item as she has a helper to pay... how ridiculous is that.... I bought a similar item, weighing 30g and it was 85p postage.... Im really annoyed and havent paid yet but now she has filed a dispute.... I dont want to pay this ridiculous postage amount... this seller has 8 negs already! But I have 100% feedback and know she will leave a neg for me cos she is nasty... I emailed her saying it was an offence charging extra on postage to make up for a low cost item.

Any ideas what I can do????

£2.50 is not the end of the world.

By the time you've trudged down to the post office and used a jiffy bag...

Brooker_Dave

princesspoppypop wrote: »

I purchased a bag of glitter like I have done many times and £2.50 p&p is overcharging when another seller charged 85p... Pardon me for being to trusting and not expecting greedy ebay sellers to charge too much to cover peoples wages!!!!!!! I will be reporting this most certainly!

The seller was very rude saying the email she had to type to reply to me had cost her money.... as it had taken 14 minutes to write! She also questioned where I got my money from and other rude things! Im not interested in how much each minute means in money to her nor am I interested in how much her staff get paid. I aware 2nd class post for 10g costs 22p, and an envelope maybe 20p. So where is £2.50 from.
I can afford to pay the charges but its the principle that is really getting to me.
This board is for help and I wanted to post for advice not criticism!

It's P&P not just P.

JesaRose

It does seem a bit much money but I don't think you can complain when you really should have asked what the P&P is before bidding. There are lots of other things on top of the postage charge which they could have incurred. Travelling to the post office, helper, packaging, time, how much they paid for the item in the first place and maybe to cover some fees if you only bought it for 99p. Any of those things could be applicable in this case.

I would pay and make sure I asked the question before bidding next time

the_tired_one

Cute_n_Quirky wrote: »

I have had occasion when I have asked the p&p before bidding on an item and have been quoted xxxx price.

Then when I have won the item the p&p has been doubled or tripled and I have had to pay it

Why? If you have in writing what the seller agreed as the p&p, why would you pay it - take it straight to ebay, and let the seller know that yo are not paying for the item as you changed the conditions after the sale!

StaffsSW

If the seller VAT registered, the postage will also cost them more than the stamp price, and they will also be expected by their accountant and HMRC to make a contribution to their dispatch costs - jiffy bag, labels, packing time or wages, cost of fuel taking the items to be posted etc.

As a business seller myself, I could not really justify charging less than £2 per individual item on anything I sell. If I think the item is not worth that postage charge, then I wont sell it. My P&P DSR is currently sat at 4.9, so my customers have no complaints!

princesspoppypop

Ok Ok I know I should have emailed first.... the cost now is not an issue its the principle!

So from what everyone is saying now if I were to sell an item on ebay I can charge for my time .... my petrol... my car parking.... wear on my shoes..... envelope cost....ink cost....sticker cost.... o and yeah postage cost and factor this all into the postage and packaging!
..... a bag of glitter can be posted in small jiffy bag cost... 20p ish then 2nd class postage 24p, then a bit for ink and sticker... this in total would not be more than £1.

Ive filed a complaint and this seller already has a neg for overcharging onn postage ( which wasnt there when I purchased the item).

Anyway I have learned my lesson and lost my trust in certain Ebay sellers...

pinkgem

princesspoppypop wrote: »

Ok Ok I know I should have emailed first.... the cost now is not an issue its the principle!

So from what everyone is saying now if I were to sell an item on ebay I can charge for my time .... my petrol... my car parking.... wear on my shoes..... envelope cost....ink cost....sticker cost.... o and yeah postage cost and factor this all into the postage and packaging!
..... a bag of glitter can be posted in small jiffy bag cost... 20p ish then 2nd class postage 24p, then a bit for ink and sticker... this in total would not be more than £1.

Ive filed a complaint and this seller already has a neg for overcharging onn postage ( which wasnt there when I purchased the item).

Anyway I have learned my lesson and lost my trust in certain Ebay sellers...

yes you are correct, you can charge for all of that if that is what you have had to pay out for to package and get an item to the post office (I'll ignore the wear to shoes comment)

you are unlikely to be able to send a jiffy bag with contents as a letter (5mm) for 24p though!

your last comment should be "Anyway I have learnt my lesson and I will now ask sellers to confirm p&p costs before I bid on their items"