Help! Tesco coupon policy? I've been banned!

rushnowt

cooksie wrote:

you could also have a look at this site, it helps you to complain, used it a couple of times, very good Good luck http://www.howtocomplain.com - home page

I can vouch for these, I complained to Halifax using these a few weeks ago and got a call from them the day after I sent it, with a full apology and refund, give them a try.

I'm totally gobsmacked at whats happened to you, and can understand how you felt having 2 young children with you, I'd have been the same , without the kids tho, I'd have told them where to shove the office had they asked me along then, demanded a refund and slung the goods back at them :mad: :mad: @rseholes. I won't ever shop at Tesco again after reading this.

Good luck and take it to the top, people like this need putting back in their place

almond

hi igloo
have you sent a letter/email to tesco? if so any reply yet ? also did you contact tesco to get copies of the video ? I have been watching the story for days but would if I have missed the update on what action has been taken.

ben500

bunking_off wrote:

I have no opinions either way as to what each poster said. However, I would defend the right of anyone to voice their opinions - so long as they're not libellous - whether or not they align with ben500's. This board would be incredibly boring if everyone agreed with one another...

My point being that Lush's comments display a clear lack of understanding of the situation and the Rdwarr comments are most definately libelous in that on at least two occasions has he/she has accused Igloo of fraud.

And all for merely being a moneysaver.

ben500

ohreally wrote:

Under the circumstance it's a reasonable request for the company to provide this information and lets face it it's hardly commercialy sensitive unless of course it condones unlawfull practise which neatly brings us back to the position the op found herself in.

It is most certainly a reasonable request just one that would not be met I'm afraid. Tesco response would be that as an internal document it was never meant to be in the public domain.

Prudent

I am really sorry you have had such a rotten time Igloo. I am sorry but I can't offer any better advise than some of the excellent advise you have already been offered here. I hope you get a satisfactory resolution.

If it helps you, I can tell you that you are not alone in being mistreated by Tesco. I had a bad experience with them last year using coupons.
I was using stopped after putting some coupons (£4 off a £12 spend) through the self scan tills. The till refused to continue processing the transaction. The assistant came and opened the till and took away my coupons and told me to wait. She consulted with other members of staff at the nearby customer services desk. After a wait of eight minutes. I walked over and asked them what the problem was. A man who identified himself as the store manager said they had problems with misuse of their coupons and had the police in a few days ago to discuss this. He asked me where I got my coupons from (only one was an internet coupon). He bandied words about like fraud and disception, police and charges. Though they were used generally, he was not directly applying them to me.

I was very annoyed by his manner which was a deliberate attempt to intimidate. He was stated repeatedly that I couldn't use a coupon when I had not purchased the product as this was fraud. He held up a coupon which said it could only be used against the specifed product as proof. We had a discusssion about coupons and he backed down when he found I knew the policy of head office, although at no point did he apologise. I pointed out to him that by extension of his own argument Tesco was commiting fraud by redeeming coupons against products not purchased. He glared at me and then told the assistant to process my transaction!

I phoned head office and complained about his manner. I pointed out to them that if there was a limit on coupons per transaction that this should be made clear to the customer. They confirmed that I could use coupons against products not purchased and that the number was down to the discretion of the manager.

hobo28

I'm probably going to get flamed for this but here goes:

What Igloo and many of you are doing here although not illegal is morally wrong. Would we dream of going into our local convenience store and handing over £20 worth of vouchers for £26 worth of goods without having bought those products? Of course not!

I mean, lets say that I bought a Dyson Vac from Tesco's and paid for it using £200 of Pamper's vouchers. Is anyone going to try and argue that what I have done is perfectly fine?

By doing this, you expect Tesco's to either:

1) Subsidise your purchase by accepting so many vouchers and take it on the chin.
2) Submit those vouchers to the manufacturer whose product you did not buy and therefore wouldn't the company then be commiting deception themselves?

Luckily only a small minority of people abuse this system and Tesco's in their pursuit of the customer allow people to get away with this. If more people did this, the vouchers would soon stop.

If you owned a small convenience store and a customer did this week after week, how long would it be before you would get annoyed and ban that person?

As for all the rubbish about false imprisonment/legal action etc. Get a grip! As far as I can tell no-one has physically stopped her from leaving. They "invited" her to the office, at no point was she physically restrained.

Am I the only one to think that Tesco's acted perfectly within their rights? They did warn Igloo and by changing her habits and then when challenged, tried to wriggle out of it by giving all the goods back, it would indicate to me that she understands that what she is/was doing is wrong. Its private property so they can ban anyone they please.

Bad customer service is at best what they could be accused of. From a company's point of view, they've lost a customer who they made very little if any money from anyway.

trickytrolleys

Igloo didnt steal her shopping - it was just paid for by alternate methods.

hobo28

Not accusing her of stealing at all. She is only paying by "alternate methods" if you think that asking Tesco's to subsidise her purchase just because she's spent a lot of time cutting bits of paper out of magazine's etc. as a valid form of payment.

ben500

hobo28 wrote:

I'm probably going to get flamed for this but here goes:

What Igloo and many of you are doing here although not illegal is morally wrong.

EXACTLY NOT ILLEGAL AND NOT WARRANTING THE ACTION TAKEN


Would we dream of going into our local convenience store and handing over £20 worth of vouchers for £26 worth of goods without having bought those products?

ABSOLUTELY


I mean, lets say that I bought a Dyson Vac from Tesco's and paid for it using £200 of Pamper's vouchers. Is anyone going to try and argue that what I have done is perfectly fine?

ABSOLUTELY

By doing this, you expect Tesco's to either:

1) Subsidise your purchase by accepting so many vouchers and take it on the chin.

ABSOLUTELY

2) Submit those vouchers to the manufacturer whose product you did not buy and therefore wouldn't the company then be commiting deception themselves?

NO FRAUD

Luckily only a small minority of people abuse this system and Tesco's in their pursuit of the customer allow people to get away with this. If more people did this, the vouchers would soon stop.

MANY MORE THAN YOU WOULD THINK AND ITS BEEN GOING SINCE MID 70's AND NOT STOPPED YET

If you owned a small convenience store and a customer did this week after week, how long would it be before you would get annoyed and ban that person?

HE'D PROBABLY CHANGE HIS POLICY FIRST

As for all the rubbish about false imprisonment/legal action etc. Get a grip! As far as I can tell no-one has physically stopped her from leaving. They "invited" her to the office, at no point was she physically restrained.

SHE ASKED TO LEAVE THEY REFUSED TO ALLOW HER

Am I the only one to think that Tesco's acted perfectly within their rights?

PROBABLY NOT

They did warn Igloo and by changing her habits and then when challenged, tried to wriggle out of it by giving all the goods back, it would indicate to me that she understands that what she is/was doing is wrong.

DON'T KNOW HOW YOU CAME TO THIS CONCLUSION ??

Its private property so they can ban anyone they please.

ABSOLUTELY

Bad customer service is at best what they could be accused of

FAR MORE METHINKS

From a company's point of view, they've lost a customer who they made very little if any money from anyway.

I'M SURE SHE'LL BE BACK IF THEY TAKE HER COUPONS

I think I've covered everything there, please don't take this as the flaming you were expecting merely my opinion on your observations and answers to questions posed.

The capslock has been used merely to identify my text from yours as since the site changed I have murder using formatting.

hobo28

If you owned a small convenience store and a customer did this week after week, how long would it be before you would get annoyed and ban that person?
HE'D PROBABLY CHANGE HIS POLICY FIRST

Actually, here I think you are right but it would be perfectly within my rights as the shopkeeper to ban the "customer".

SHE ASKED TO LEAVE THEY REFUSED TO ALLOW HER

How can that be considered imprisonment? Did they physically restrain her or lock the door? We'd be able to build much cheaper prisons if all we needed to do was to tell prisoner's they were not allowed to leave!