[CLOSED]-- Woolworths bargain mobiles III

ms01ma_2

;D ;Dmine says ready for dispatch now at last ;D

protonbomb

guys/girls - RELAX!
i work in the call centre where u guys are ringing - please rest assured that woolies are doing their best to get these phones out. Due to the price error we took orders for 4000 PHONES over the infamous weekend (we only normally sell 20-30!!) so it has genuinely been a 'stock' problem.

The suppliers are based in london, please see below an internal email sent out yesterday from them to us (woolies)

Hi All,

Please be aware that I am manually pushing through the mobile phone orders.
I have done some today and will continue working through these tomorrow.

Please see the scripted response we are sending out to customers who email
us:

Please advise your teams accordingly.

Thank you for your e-mail.

We have started to work through the outstanding orders and your order
should be with you within 7 working days, pending successful order
validation and our usual order checks.

It may be necessary to contact you again to verify certain details, please
respond as quickly as possible to any requests for further information, as
failure to do so may delay your order for longer.

Please note that if you have not explicitly replied to the previous email
stating that you agree to take fewer items than ordered, your order will
not be processed.

If you have replied and you are chasing delivery, please be patient, your
order is now being processed.

Sorry for any extended delay, and thank you again for patience.

protonbomb

......one more thing. If anyones order is at the HELD status please read and comply with the internal email sent to me today regarding a customers order in the HELD stage. If this email is NOT followed to the letter then YOU WILL NOT GET THE ITEMS ORDERED:

Team - Woolworths carries out security checks on a daily basis.

These checks are in place for security reasons and also to act as a safeguard to the customer.

The current order has been selected and we will now require further verification.

The customer should reply to the email sent stating the cardholder name, cardholder address and the name of the bank that issued the card. These details must relate to the billing address of the order being held.

We will then be able to confirm these details provided with our merchant services and release the order.

Please advise the customer not to send their card number via email as it is not a secure connection.

We are unable to dispatch any of the outstanding orders and have currently placed them on hold, until we receive the relevant information

Pink.

Protonbomb,

Be careful, bosses sometimes read this board.

caverncity

its been that long I have forgot what credit card I used, not very good then when I get the security check.

Sergy

protonbomb - Everytime I check back on the woolworths website it always says "Waiting for my response". I've emailed twice since my order of 2 phones nearly a month ago enquiring why it says this. Each email back says my order is being processed fine, no problems. I have never recieved an email asking to confirm my card details. I take it my orders OK then, I'll get them eventually?

Cheers

protonbomb

sery - these security checks are onlt choosen randomly - if u give me ur order nos i will look into it. should begin o16............. or 017.............

Sergy

sery - these security checks are onlt choosen randomly - if u give me ur order nos i will look into it. should begin o16............. or 017.............

Hi PM'd you my order no. Thanks

protonbomb

replied to your pm SERGY

JPS

Yey just got an e-mail confirming my order is being processed...and to think I had given up hope! Thanks OP!