EDF Standard Tarrif? Give them a call!!!

mkw

Just tried switching to the v online tariff and was told IT problems with istallation no fix date & then informed that it would not cover my area Kent.one of edf biggest areas?

Allan87

I'm on the Standard tariff, emailed them about changing to v5 but they said new customers only, is there a list of different tariffs anywhere?

jules888

Allan87 wrote: »

I'm on the Standard tariff, emailed them about changing to v5 but they said new customers only, is there a list of different tariffs anywhere?

i e-mailed last week and got an e-mail back saying have changed me from online version 3 to 5& to do this had to change my account numbers,so it worked.Said didnt want to leave but will have to if cant change, like was said earlier so try again,just sent e-mail to customer services on internet site.

Eurosaver

I e-mailed Customer Services as suggested here and got a reply which stated that I could request a move to online v5 but this could only be done by telephone for a limited period. I rang this morning and was told that it wasn't possible; she went to check and said that an e-mail had gone round to staff yesterday and that I could in fact change. I've asked for confirmation in writing.

I was on online v1 so don't know if this is the situation for those on the standard tariff - but definitely worth a try!

thor

Apart from cost who does the online versions 1 to 5 differ from standar rate? Also do they have paper bills?

tappet_rattle

EDF rang me today to ask why I was leaving (see post 3) when I explained the chap just said that he knew nothing about online tariffs so couldn't comment. Not once did he try to retain my custom he just sorta said 'oh ok then bye'.

catsneel

our edf fixed tariff ended yesderday, we were on v2. I telephoned them to go on to v5. He spoke to his manager ,came back and said it wss no problem, as of today we will be on v5 tarrif. So, just phone the free number and ask.:j

Chrysalis

the question can someone with a different company goto edf online v5 over the phone? as its now not available on price comparison sites.

joe2cool

Hi thinking of switching to EDF on comparison site says standard ..so should one ring for this v5 if still available?

thx

BexTech

joe2cool wrote: »

Hi thinking of switching to EDF on comparison site says standard ..so should one ring for this v5 if still available?

thx

If they will let you, worth ringing, as it's no longer available on the comparison sites.

However these tariffs were only available via comparison sites and not to those who phone in. It may be that only those who are currently EDF customers who phone in will get the tariff as now EDF know they have lost many customers over this they are desperate for at least some business.